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“One night stay” 4 of 5 bubbles
Review of Holiday Inn Darling Harbour

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Holiday Inn Darling Harbour
Ranked #76 of 179 Hotels in Sydney
Selby, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“One night stay”
4 of 5 bubbles Reviewed 9 March 2012

As we were joining a cruise from Sydney we only needed i night's accomodation so having had good service from Holiday Inn in Hangzou when on business I decided to try the Darling Harbour Hotel. We arrived by air at 7.30 a.m. and proceeded to the hotel expecting to wait until 2 p.m. for the room but to our pleasant surprise a room was made available on request at 08.45 and we were able to freshen up and make the most of our full day in Sydney. The following day we requested a late check out and was again impressed with the obliging reception who allowed us to use the room until 1.30pm and to go directly to our cruise ship for the 2pm check in. Breakfast was good with the usual buffet continental at 20$AUS each or hot style and extremely efficient in dealing with the diners. The room on 7th floor was the typical Holiday Inn, very good size, clean and equipped with tea making facilities, fridge flat screen TV. The bed wasking size, very comfortable with a choice of pillows. The extra surprise was the circular monorail passed by the side of the hotel, this provides a very quick and easy form of travel to most areas and you can get an all day ticket which if you make more than 1 trip is very attractive.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank yorkshirelad05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley B, Director of Sales at Holiday Inn Darling Harbour, responded to this review, 14 March 2012
Thank you for letting us know about your recent stay with us, we were glad to receive your positive feedback and look foward to welcoming you back at some future time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,338 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (228)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Cape Coral, Florida
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 8 March 2012

Location is excellent, a few minutes walk from all the bus stops, across from the Entertainment Centre and on the edge of Chinatown with access to some great restaurants. Check in was professional and smooth. You need a room card to use the elevator; a person waiting for someone to bring down the room card was a common sight. No hair dryer and no wireless access in room loses this hotel 2 stars. Wireless access in the lobby was too expensive to be practical. The mini-bar fridge was empty. The room was reasonable size with very comfortable beds and both hard and soft pillows. It featured a new fat-screen TV and a comfortable sitting chair and accessible writing desk.

  • Stayed January 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PhilipHenry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley B, Director of Sales at Holiday Inn Darling Harbour, responded to this review, 14 March 2012
Thank you for your feedback, it is most appreciated. You will be pleased to know that we have just completed a WiFi installation throughout the whole hotel and this includes 30 minutes free access per day in the Hotel lobby. WiFi is now available in all our guest rooms. Both hand held and wall mounted (in some rooms) hair dryers are also available. We have purposely removed the mini bar from all our rooms to allow guests to either stock the fridge with their own supplies or order the items they require from our Room Service Dept. . Once again, we thank you for your feedback.
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Lyme Regis, United Kingdom
Level Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 8 March 2012

The check-in was efficient and friendly, the room with a queen bed upgraded to a corner room with a king size bed and 180 degree views of the city and Darling Harbour area. Bed was extremely comfortable and pillows of different firmness available ( I had a beautiful soft down and feather pillow ) and the blinds meant that the room stayed dark. I absolutely loved the mini-bar, as they state, as you like it. The fridge is empty, so instead of having to pull out all the beer, soft-drinks etc. to put in your own wine, soft drinks and water, it is exactly how I like it. All mini-bar standard fare can be summoned by room service, so if someone is wanting to order something they havent anticipated wanting, they can.

Room Tip: Ask for a high up corner room to maximise the views
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  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wineandcheesedayz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley B, Director of Sales at Holiday Inn Darling Harbour, responded to this review, 14 March 2012
Thank you for taking the time to post a review of your recent stay with us, we were pleased to read your positive feedback and also note your favourable response to our new mini bar procedure. Next time you are visiting Sydney, we trust that you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ridgecrest, California
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 6 March 2012

this hotel is right downtown, right across the street from paddys market (literally a 2 minute walk, if youre slow like me) and its a great place to get food and really the BEST priced souveniers in Sydney. Trust me! The downside to the hotel was that we were on level 11 (top floor) and that was great, except that we had 4 suitcases and once we got to the top floor, there was a set of 10 stairs that led up to the room (no elevator access. period.) other than the stairs, the hotel itself is a good walk from either the railway stations "central" or "museum". even "town hall" was a walk, so if youre not big into walking, be sure to look up the metro system and plan accordingly. maps all look flat and there are lots of hills around. my husband and i were able to easily walk to darling harbor, the IMAX theatre, and the chinatown. room had a fridge (nice and cold) and bathroom was roomy. also, if you are trying to get to this hotel by shuttle bus (the one they state is $14 on their site info) it is NOT through their hotel and you will need to make different arrangements. its some other company that takes you about 50 minutes from what i was told to get to the hotel. plan your shuttle ahead of time!

Room Tip: level 11 had stairs with NO elevator access so if this is a problem for you, DONT do it! had a hard...
See more room tips
  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LeahandRyanH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley B, Director of Sales at Holiday Inn Darling Harbour, responded to this review, 14 March 2012
Thank you for your comments regarding your recent stay with us. We are pleased to hear that you enjoyed your stay and the location of the Hotel. We hope to be able to welcome you back again in the future.

Bradley Boyd
Director of Sales.
Holiday Inn Darling Harbour.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bali,Indonesia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 1 March 2012

I stayed in Holiday Inn based on a recommendation made by an acquaintance. I decided to go ahead since it IS Holiday Inn and its reputation has proved itself. Boy, was I wrong. Upon arriving, the rude receptionist told us that our room was not ready. Needless to say when we arrived at the room, we were not impressed. The furniture were dated and the carpet felt disgusting. I can tell it has not been cleaned for a long time. In the wee hours of the morning, there was an annoying generator sound from nearby that kept us awake. The only plus side is its convenient location. Despite this, I'd rather pay a bit more and stayed across the street at Novotel instead.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Anoncat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley B, Director of Sales at Holiday Inn Darling Harbour, responded to this review, 5 March 2012
Thank you for your recent comments advising us of your disappointment and concerns with the service you received during your recent stay. The Holiday Inn is proud that regular surveys constantly rate our service as being more friendly, efficient and helpful than the service offered by our competitors. We were therefore extremely disappointed to find that on this occasion we failed to live up to our own expectations and on behalf of all the staff involved I apologise for the inconvenience and disappointment caused.

We take all the matters you have raised very seriously and your comments have been forwarded to both our Front Office Manager and Executive Housekeeper who will make furthe investigations to ensure that these situations do not arise again in the future.

Once again, we thank you for your valuable feedback.

Bradley Boyd
Director of Sales
Holiday Inn Darling Harbour
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Darling Harbour

Property: Holiday Inn Darling Harbour
Address: Darling Harbour 68 Harbour St, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Chinatown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#69 Luxury Hotel in Sydney
Price range (per night): $178 - $490
Hotel Class:4 star — Holiday Inn Darling Harbour 4*
Number of rooms: 346
Official Description (provided by the hotel):
Emanating a quiet charm right in the middle of the action, Holiday Inn Darling Harbour has the best that Sydney has to offer on its doorstep. A heritage listed former Wool Store cloaks the northern wing of the hotel in history. Situated in the Southern end of Sydney's central business district, the hotel is ideally positioned to allow you to make the most of your visit to Sydney. Take a leisurely stroll through Darling Harbour with its many attractions. The vibrant Chinatown and Latin Quarter are close by and the Qantas Credit Union Arena is right across the road. You can walk to some of Sydney's best restaurants, theatres and shopping complexes. For something a little different, board a ferry or the light rail for sightseeing. Trains and buses to Pitt Street Mall shopping precinct and Circular Quay are nearby too. ... more   less 
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Also Known As:
Holiday Inn Darling Harbour Hotel Sydney
Holiday Inn Sydney
Sydney Holiday Inn

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