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All reviews kings cross opera house ihg member darlinghurst road metro station a harbour view room harbour bridge hotel is located bit dated convenient location comfortable hotel botanical gardens an upgrade buffet breakfast late check cbd supermarket
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Reviewed 7 September 2023

I am in the travel business so I pay attention to every hotel I go to.
This hotel was a nice moderate hotel. Close to the rail station.
The staff was very pleasant. I hate to see comments made by
others that are simply not true sometimes I think they either
work for another hotel or really didn't stay in this one, but got
their hotels mixed up.

Room tip: The rail station is right next door to this hotel.
Date of stay: November 2022
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank honestinslc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel, responded to this reviewResponded 23 October 2023

Dear honestinslc,

Thank you for sharing your feedback with us and we look forward to welcoming you back soon.

Kind regards,

Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2023

Hotel is worn out and totally sub par.
Nowhere near the advertised 4 star, perhaps 2 or 3 at most. Local TV is the only in room entertainment.
Missing and unavailable linen. Curtains falling to pieces and full of holes. The advertised free upgrades not provided although clearly available to be booked online. Hotel is worn out and dilapidated. Reception staff surly and unhelpful. Really not worth a try despite the great location.

Room tip: Not worth it.
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Elizabeth G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel, responded to this reviewResponded 29 August 2023

Dear Elizabethg,

Thank you for taking the time to share your feedback with us.

Whilst disappointing to read and most certainly not in line with our usual high standards it is feedback such as yours that allows us to continually improve on our services. As such, I would love for the opportunity to discuss this mater further and understand where we went wrong please feel free to share some more details with us at reservations.sydas@ihg.com

I hope to hear from you soon.

Kind regards,
Management

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Reviewed 24 August 2023

The hotel is tired and worn out, not what was expected. The reception staff were not at all welcoming to the point of being surly. The amenities are a poor offering considering that the hotel is supposed to be four star. In experience it's closer to 2.5 to 3 at the most.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Stepp10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel, responded to this reviewResponded 25 August 2023

Dear Stepp10,

Let me firstly thank you for taking the time out of your day to provide us with your valued feedback, it is Feedback such as this that allows us to continually improve our services and provide our guests with a 5-star experience that we pride ourselves on.

Unfortunately, despite all our processes we have not provided this 5-star experience on this occasion and for this my team and I are sincerely sorry. Rest assure, part of our processes is to investigate the cause of your issues and address them so that we are able to avoid any future occurrences. As Such, I have shared your feedback with our Front Office Manager, our team are normally always being praised on their service and friendliness so we were shocked to read your comments.

Thank you again and it is our hope you give us the opportunity to better serve you in the future.

Kind regards,

Management

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Reviewed 25 July 2023 via mobile

Friendly & efficient staff at check in & all interactions.
Location is great for easy access to the CBD, Potts Point, Kings Cross and is right next to the train station. Loads of cafes & restaurants nearby & several supermarkets, pharmacies etc.

Date of stay: July 2023
Trip type: Travelled on business
Thank exhostieAdelaide
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel, responded to this reviewResponded 15 August 2023

Dear Valued Guest,

Thank you for your 5 star review and support of our hotel. We look forward to welcoming you back soon.

Kind regards,
Management

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Reviewed 22 July 2023

This hotel is in a good location to visit Sydney (much better than staying in the CBD). If you pay for a harbour view room, you should be very happy. Skyline views great at night, and to wake up to harbour view is always special. We had a premium king harbour view room and it was very spacious with a comfy bed. While not high end luxury, the hotel has been refreshed and the room has new carpet, some new furniture and the bathroom was sparkling clean. Lots of good cafes and restaurants nearby. Kings Cross station is 1 minutes walk. You can walk to Oxford St in 15 minutes. Lots of great walks nearby - Beare Park in Elizabeth Bay and Finger Wharf in Woolloomooloo. For an affordable, decent central hotel, hard to beat!

Room tip: Pay for a harbour view
Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank galtons
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel, responded to this reviewResponded 15 August 2023

Dear Valued Guest,

Thank you for your 5 star review and support of our hotel. We look forward to welcoming you back soon.

Kind regards,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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