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Stepp10
Melbourne, Australia
Tired and disappointed
2.0 of 5 bubblesReviewed 23 Aug 2023
The hotel is tired and worn out, not what was expected. The reception staff were not at all welcoming to the point of being surly. The amenities are a poor offering considering that the hotel is supposed to be four star. In experience it's closer to 2.5 to 3 at the most.
Date of stay: August 2023Trip type: Travelled as a couple
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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Reviewed 25 July 2023 via mobile

Friendly & efficient staff at check in & all interactions.
Location is great for easy access to the CBD, Potts Point, Kings Cross and is right next to the train station. Loads of cafes & restaurants nearby & several supermarkets, pharmacies etc.

Date of stay: July 2023
Trip type: Travelled on business
Thank exhostieAdelaide
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel, responded to this reviewResponded 15 August 2023

Dear Valued Guest,

Thank you for your 5 star review and support of our hotel. We look forward to welcoming you back soon.

Kind regards,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2023

This hotel is in a good location to visit Sydney (much better than staying in the CBD). If you pay for a harbour view room, you should be very happy. Skyline views great at night, and to wake up to harbour view is always special. We had a premium king harbour view room and it was very spacious with a comfy bed. While not high end luxury, the hotel has been refreshed and the room has new carpet, some new furniture and the bathroom was sparkling clean. Lots of good cafes and restaurants nearby. Kings Cross station is 1 minutes walk. You can walk to Oxford St in 15 minutes. Lots of great walks nearby - Beare Park in Elizabeth Bay and Finger Wharf in Woolloomooloo. For an affordable, decent central hotel, hard to beat!

Room tip: Pay for a harbour view
Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank galtons
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel, responded to this reviewResponded 15 August 2023

Dear Valued Guest,

Thank you for your 5 star review and support of our hotel. We look forward to welcoming you back soon.

Kind regards,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2023 via mobile

I use Holiday Inn Potts Point parking thru Parking Deals Australia every time I go on a cruise so if it’s good enough to park when cruising it’s the place to stay in Sydney when we visit from Lake Macquarie this was a special time as my wife and I surprised my daughter for her 50th birthday celebration

Date of stay: July 2023
Trip type: Travelled as a couple
Thank mike m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel, responded to this reviewResponded 15 August 2023

Dear Valued Guest,

Thank you for your 5 star review and support of our hotel. We look forward to welcoming you back soon.

Kind regards,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2023

Overall, we had a pleasant experience. The buffet breakfast was exceptional. I would suggest one thing - you need firmer pillows. The room was very clean and quiet. Reception and restaurant staff were great. We will be back.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Anthony S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel, responded to this reviewResponded 15 August 2023

Dear Valued Guest,

Thank you for your 5 star review and support of our hotel. We look forward to welcoming you back soon.

Kind regards,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2023

On a short visit to Sydney, we found the HI - Potts Point (Kings Cross) hotel to be impeccable in service and the city views. See pics. From the moment we were greeted at the front door, to the culinary feasts of the Sirocco restaurant, and the amazing panoramic views of the Sydney skyline & harbor - an affordable, clean & centrally-located hotel to book when traveling to SYD. Five Stars ⭐️⭐️⭐️⭐️⭐️

Room tip: A hidden gem in the heart of SYD. Must stay. Five Stars.
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Quest601961
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel, responded to this reviewResponded 15 August 2023

Dear Valued Guest,

Thank you for your 5 star review and support of our hotel. We look forward to welcoming you back soon.

Kind regards,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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