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Judy B
Boston, Massachusetts

Not worth the trouble.

2.0 of 5 bubblesReviewed 13 Apr 2024via mobile
This hotel came highly recommended as Rydges Sydney Harbour. Between our booking and arrival Rydges was dropped from the name and it was apparently dropped from the Rydges chain. The hotel is dated. Our room had frayed carpet and chipped and discolored tiles, and was a strange layout making it difficult to navigate. The carpets in the lobby and elevators were always littered like no one remembered to vacuum them. The staff were not very helpful and generally not friendly. We asked for a restaurant recommendation and were told “we have a restaurant on the second floor and the food is cheap.”I would not stay here again. Its cost is too high for such a low quality experience.
Date of stay: April 2024
Trip type: Travelled as a couple
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8 - 13 of 3,380 reviews
Reviewed 10 April 2024

Paid extra for sea view. Do not pay for this as every night a cruise ship would dock and block our view until the next ship arrived.
Extremely noisy. No double glazing. Annoying freezing cold air con in bathroom that is under control of hotel. Very tired and needs re vamp. Thread bare carpets. Air con fans that need dusting.
No other food than breakfast. You could actually call this bed and breakfast.
Two lifts. Only one works at a time and you have to wait an age for it to arrive.
Would not recommend.

Room tip: Find somewhere else
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank J F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 April 2024

I paid $1000 for 2 nights stay. The room was very basic and poor quality to say the least. Anyone who stays here be aware that the bathroom exhaust fan comes on from 5.30am and stays on until 10pm. It’s sounds like a hurricane blowing and is centrally controlled so cannot be turned off. I suggest you take ear buds!
The hotel maintenance man said there was nothing he could do and suggested I kept the bathroom door closed to reduce the noise. Very disappointed overall.

Date of stay: April 2024
Trip type: Travelled with family
2  Thank Journey124633
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 April 2024

The information from front desk was unfortunately lacking. Only one lift in use. Took us 20 minutes to get our luggage to our room.
The room was full of mold. They had an office chair in the room that blocked the room off as it didn’t fit under the desk. Poorly brought piece of furniture.
Unable to use the restaurant as it wasn’t serving dinner.
Overall a very poorly run, over priced hotel.
The location is the only positive about the hotel.
Book here only if you don’t have standards!

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Michelle D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 April 2024

Mouldy rooms waiting ages for elevator as only one was in operation.

Service at front desk was terrible never again for us.

We had to use the fire exists up and down as the wait can be up to 20 minutes for the elevator this was extremely hard with a crook hip and a toddler.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Nicholas D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 March 2024

This hotel was in a great location, the Rocks Area of Sydney. It is convenient to many restaurants, pubs and a variety of touristy shopping. It is a very nice place to just walk and enjoy, and is directly across the street from one of Sydney's cruise ship terminals. We ships from Royal Caribbean, Carnival and Cunard at the dock, while we were staying in this hotel. The included breakfast buffet was excellent and the staff were always friendly and personable. The room was very well maintained, and the provided pillows were perfect whether your preference in hard or soft. We considered the room rate good value for the amenities. Additionally, the hotel allowed us to store our luggage on arrival and departure, as we arrived before specified check-in time and departed after check-out. The hotel was an easy walk from Circle Quay; the hub for hop-on/hop-off bus tours, harbor boat tours and souvenir shops. It is also a short walk to the Sydney Opera House. We found this an excellent place to lose the jet lag and enjoy Sydney before boarding our own Australia/New Zealand cruise. We intend to revisit this part of the world again, and this will be the hotel we choose for Sydney.

Room tip: If you arrive before check-in the hotel will store your luggage until check-in time. There a many places to hang out and explore.
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank thurwulf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TImo Bures, General Manager at Sydney Harbour Hotel, responded to this reviewResponded 2 April 2024

Dear thurwulf,

Thank you so much for staying with us and for your kind review. There is little I can add, other than how much we're looking forward to welcoming you back to Sydney Harbour Hotel soon.

My best,
Timo Bures, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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