we stayed there just as the corona virus was taking off, the staff was very understanding and helped in many ways, Internet storing our luggage, directions, uber. Perhaps we were more needy than normal but whatever we asked we were helped.

As to the hotel it is older, in a rather seedy section of town especially at night, the room was good and clean but noisy at least on the street side of the hotel. I would stay there again and rate it a 3 star in the AAA version of class and a 4 star within that level.

Stayed here before, did the job so booked to stay again over New Year. Worst decision I made.

My partner had taken an engagement ring to propose on NYE, he didn’t know there was no safe before we arrived (probably unusual when you think about it but hadn’t need to use it last time as had no valuables) but stuffed the ring box in a rolled up t shirt, inside a coat, inside a bag, inside a closed case. It looked like it was packed not like something was hidden ( Remember it was a secret at this stage)

Fast forward to NYE and my partner goes to retrieve the ring for the proposal to find the ring box empty.

Reported to hotel and police and returned to UK and the email trail with hotel stopped as they accept no responsibility for loss / theft ( probably the norm) but as it totally ruined NYE and the onward travel I expected them to do more than merely apologise. Never even offered to refund the cost of the stay.

Been to Australia 5 times and visited much poorer countries and never experienced anything like this.

You don’t expect people to go through your baggage. Nor do you expect to have to carry valuable belongings 24/7 that people ‘might take a fancy to’
A hotel room is a home away from home.

Very disappointing.