we stayed there just as the corona virus was taking off, the staff was very understanding and helped in many ways, Internet storing our luggage, directions, uber. Perhaps we were more needy than normal but whatever we asked we were helped.
As to the hotel it is older, in a rather seedy section of town especially at night, the room was good and clean but noisy at least on the street side of the hotel. I would stay there again and rate it a 3 star in the AAA version of class and a 4 star within that level.