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normalreviewer
leeds west yorkshire
Brand new engagement ring stolen from room
1.0 of 5 bubblesReviewed 13 Feb 2020via mobile
Stayed here before, did the job so booked to stay again over New Year. Worst decision I made.

My partner had taken an engagement ring to propose on NYE, he didn’t know there was no safe before we arrived (probably unusual when you think about it but hadn’t need to use it last time as had no valuables) but stuffed the ring box in a rolled up t shirt, inside a coat, inside a bag, inside a closed case. It looked like it was packed not like something was hidden ( Remember it was a secret at this stage)

Fast forward to NYE and my partner goes to retrieve the ring for the proposal to find the ring box empty.

Reported to hotel and police and returned to UK and the email trail with hotel stopped as they accept no responsibility for loss / theft ( probably the norm) but as it totally ruined NYE and the onward travel I expected them to do more than merely apologise. Never even offered to refund the cost of the stay.

Been to Australia 5 times and visited much poorer countries and never experienced anything like this.

You don’t expect people to go through your baggage. Nor do you expect to have to carry valuable belongings 24/7 that people ‘might take a fancy to’
A hotel room is a home away from home.

Very disappointing.
Date of stay: January 2020
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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7 - 12 of 1,281 reviews
Reviewed 21 January 2020

We had two separate stays here recently and on both occasions got room upgrades because we booked direct. Upgrades are understandably subject to availability but on both occasions they were offered with no prompting. Rooms are well equipped, very clean and well furnished. Basic rooms are small but bigger ones are available. Good beds. Reception staff are friendly and helpful. The area is buzzy and very "inner city" but we loved it. No bar or food operation but plenty of options nearby and a good coffee/breakfast kiosk just outside the hotel front door. We will use this hotel again I am sure.

Room tip: Front rooms, small suites
Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
1  Thank housered
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sydney_lodges, Guest Relations Manager at The Bayswater Sydney, responded to this reviewResponded 25 January 2020

Thank you for your review and we are pleased to read that you enjoyed your stay with us, and took advantage of benefits provided for direct bookings. We look forward to welcoming you back in the not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2019 via mobile

The room was clean. I like that you could open the windows. Staff was very friendly and helpful. Lovely lounge to have a meal brought in. Only downfall was the tiny bathroom. Location was great in proximity to multiple venues and travel options. Definitely recommended.

Date of stay: November 2019
Trip type: Travelled with family
1  Thank J M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sydney_lodges, Guest Relations Manager at The Bayswater Sydney, responded to this reviewResponded 25 January 2020

Thank you for taking the time to tell us about your experience at The Bayswater Sydney. We are happy to read you loved the location of our hotel and the service provided by our front desk staff.
We hope your next visit will be as pleasant as the previous one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2019 via mobile

I stayed at the Bayswater because it is very well located and was very cheap for that location. It has a bus stop outside the door, a lovely coffee shop at the bottom, 3 minute walk from Kings Cross station. The bed was comfortable, the room was a reasonable size. The only thing I found odd about it was that the positioning of the toilet and washbasin doesn’t leave a lot of space around the toilet. Otherwise, the place is fine.

Date of stay: November 2019
Trip type: Travelled solo
Thank mrmrosullivan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sydney_lodges, Guest Relations Manager at The Bayswater Sydney, responded to this reviewResponded 25 January 2020

Thank you for the review of our hotel. We are so pleased to hear that you enjoyed most aspects of your stay.

We look forward to welcoming you back to The Bayswater Sydney sometime in future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2019 via mobile

Stayed for a family wedding. Great location in the heart of Kings Cross. Plenty of eating places out the front door, supermarket down the road as is Kings Cross station. Caught the Big bus tour from Kings Cross and loved it. Really close to the CBD with a taxi stand outside the door as well as a bus stop, transport isn’t an issue. Will definitely return next time in Sydney

Date of stay: October 2019
Trip type: Travelled as a couple
Thank Tod S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sydney_lodges, Guest Relations Manager at The Bayswater Sydney, responded to this reviewResponded 25 January 2020

Thank you for the amazing review! We certainly do have an incredible location and it is great to read you were able to explore the area. We are glad that you enjoyed your stay and hope to see you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2019

Small, but clean rooms. Quiet too - which surprised me for this area. But the best bit about my stay was the lovely friendly staff member who made me feel at home - nothing was too much trouble for him. Thank you

Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
Thank noremactreb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sydney_lodges, Guest Relations Manager at The Bayswater Sydney, responded to this reviewResponded 25 January 2020

Thank you very much for staying with us and taking your time to provide us with feedback. We are pleased to hear that you found the room quiet and comfortable and our staff at the reception were attentive.
Please do not forget to book on our very own website for the best rates guaranteed next time you stay at The Bayswater Sydney.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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