We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad experience reveals excellent service”

No photo provided
Got a photo?
Add it.
ATS travel Eco Scenic Day Tour
Reviewed 22 May 2013

Sometimes a ray of sunshine shines from a cloud - A (really) bad experience at the Sydney Tower buffet revealed excellent service that would otherwise have gone unnoticed. Now you would think a booking agent in a booth at busy Circular Quay would not really have too much interest in after-sales service. Nothing could be further from the facts. ATS Travel ,the booking agent gave helpful advice and was careful to check availability before accepting a booking for New Year's Eve. Things went wrong immediately upon arrival at the tower and continued in a downward spiral until we departed early and very grumpy after blowing $1,000 on the deal. ATS responded immediately to our complaint and were quick to reply to all email. After protracted negotiations the Tower refused to budge, so ATS made a refund at their own discretion, even though their service had been impeccable. Now that's what I call after-sales service.

2  Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (2)
Traveller rating
Traveller type
Time of year

Travellers who viewed ATS travel Eco Scenic Day Tour also viewed

Sydney, New South Wales
Cockatoo Island, Sydney

Been to ATS travel Eco Scenic Day Tour? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing