Sometimes a ray of sunshine shines from a cloud - A (really) bad experience at the Sydney Tower buffet revealed excellent service that would otherwise have gone unnoticed. Now you would think a booking agent in a booth at busy Circular Quay would not really have too much interest in after-sales service. Nothing could be further from the facts. ATS Travel ,the booking agent gave helpful advice and was careful to check availability before accepting a booking for New Year's Eve. Things went wrong immediately upon arrival at the tower and continued in a downward spiral until we departed early and very grumpy after blowing $1,000 on the deal. ATS responded immediately to our complaint and were quick to reply to all email. After protracted negotiations the Tower refused to budge, so ATS made a refund at their own discretion, even though their service had been impeccable. Now that's what I call after-sales service.
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