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“Nice hotel but showing its age”

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Novotel Coffs Harbour Pacific Bay Resort
Ranked #17 of 40 Hotels in Coffs Harbour
Reviewed 4 April 2012

Room a bit tired, with a few chipped tiles in bathroom. Restaurant very swish but limited menu, great food served in the bar.

Stayed: April 2012
Thank Shaun1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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791 - 795 of 1,137 reviews

Reviewed 3 April 2012

We stayed for our sons wedding in the 3 bedroom spa unit(6 people) at a hefty fee. The room was large, that is about all you can say. There was paint peeling off the walls and ceiling, the bathroom fittings were rusted and pitted. The lights and air conditioning in the lounge did not work. We had to supply our own tea, coffee, sugar and milk because there was not sufficient for 6 people. The carpet was stained and dirty and the front of house manager was arrogant and rude. I would never stay there again. The menu for the wedding was good, but the reception room was not prepared ie when setting up the dance floor, they left all of the left over pieces of timber on the floor for people to trip over. The drinks ordered for the wedding were not correctly supplied. They mixed up the booking for the bride and her family. We have three more weddings coming up and were considering this venue - not now!

  • Stayed: March 2012, travelled with family
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1  Thank Lorissa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this reviewResponded 11 April 2012

We thank you for feedback regarding your recent stay with us, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this.
I was concerned to read of for the issues that occurred in regard to your stay and will address each item with the relevant department heads.
Please let me apologise for the incidents that have occurred during you visit with us and I do thank you again for your comments and hope you will give us the opportunity to service you better in the future.

Kind regards

Dene Zahner

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Reviewed 1 April 2012

  • Stayed: March 2012, travelled as a couple
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Thank Bernard H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this reviewResponded 11 April 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Nabiac, Australia
1
Reviewed 31 March 2012

Lovely location, holiday setting, great amenities, comfortable rooms. Could be more parking. Front desk staff very welcoming and helpful.
Centrally located to town attractions.
Wonderful weekend break away from work.

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
An Accor traveller
Glen Alpine, NSW
12
Reviewed 30 March 2012

  • Stayed: March 2012, travelled on business
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    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this reviewResponded 1 April 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Coffs Harbour Pacific Bay Resort

Address: | Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Region: Australia > New South Wales > Coffs Harbour
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Coffs Harbour
#4 On the Beach Hotel in Coffs Harbour
#5 Luxury Hotel in Coffs Harbour
Price Range: $143 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Coffs Harbour Pacific Bay Resort 4*
Number of rooms: 130
Official Description (provided by the hotel):
The Novotel Coffs Harbour Pacific Bay Resort is located 10 minutes drive from the centre of Coffs Harbour. Perfect for a holiday or break on the beautiful New South Wales North Coast, the hotel features 130 superbly appointed rooms, plus an A La Carte Restaurant, Bar (offering an All Day Dining Menu) and conference rooms for up to 800 people. Guests can enjoy excellent leisure facilities, including a 9 hole golf course, tennis courts, three swimming pools, indoor and outdoor spas, fitness centre, hairdresser and Tranquility Day Spa. We also have an onsite activities company, Timeout Adventures, offering activities from Segway rides to laser clay shooting. ... more   less 
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Also Known As:
Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
Accor Coffs Harbour
Coffs Harbour Novotel
Novotel Coffs Harbour Pacific Bay Resort South Pacific

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