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Reviewed 4 April 2018 via mobile

We visited Hotel Realm to celebrate Easter and it was the BEST Easter egg hunt. On arrival we were greeted by the wonderful staff organizing the kids crafts, there was a petting zoo and a full of chocolate eggs easter bunny walking around . The egg hunt event was outside the hotel and there were plenty of gigantic eggs for all the kids as well as the special visit from the easter bunny.

Outstanding customer service from Kieran (Concierge ) who was accompanying the easter bunny and offer to take a picture for me and my family from his phone and send it to me ( since I left my mobile phone inside the hotel).

Thank you for hosting such and enjoyable and memorable Easter.

Date of stay: April 2018
Trip type: Travelled with family
3  Thank Catquintero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Front Office Manager at Hotel Realm, responded to this reviewResponded 5 April 2018

Dear Catquintero,

Thank you for taking the time to write a fantastic review on Hotel Realm.

We are extremely delighted to read that you enjoyed every aspect of your stay and have had a memorable experience with us during the Easter Break. Your comment on our property and especially on our team members such as Kieran and Easter Bunny (Tahlia) is much appreciated. Our team members always strive to make impact on memorable guests experience and we are convinced that we have achieved this during your stay.

We look forward to welcoming you back to your home away from home in the nearly future.

Kindest regards

Xin Jin
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

We love this place. We stay here every Easter with our 3 young kids and we cant fault it. Very kid friendly place whilst also being quite luxurious. Staff are lovely, restaurants are great (including Chairman and Yip - one of the best in Canberra) and rooms are luxurious, clean and spacious.
Love the place!!

Date of stay: March 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
11  Thank Sam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Front Office Manager at Hotel Realm, responded to this reviewResponded 3 April 2018

Dear Sam M,

Thank you for the love on Hotel Realm.

It was our honor and privilege to look after you and your family during the Easter Holiday and what a pleasure to read through your review regarding your fantastic stay especially the comment surround our award-winning rooms and valuable team members.

We look forward to welcoming you back to your home away from home in the nearly future.

Kindest regards

Xin Jin
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

Thanks for a great stay again. The room was excellent and the service was very good. The price is a little steep however you do pay for what you get, with each room providing the comfort a business traveler needs.

Date of stay: March 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
2  Thank bemery2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Front Office Manager at Hotel Realm, responded to this reviewResponded 29 March 2018

Dear bemery2018,

Thank you very much for returning to your home away from home.

It is with the greatest pleasure to read your great feedback regarding your stay. We are honoured and flattered to learn that again our product and service has gone beyond your expectation.

We hope that we will spoil you again at Hotel Realm on another trip of yours soon.

Happy Easter to you and your family!

Kindest regards

Xin Jin
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

I stayed at the Hotel Realm overnight while on a business trip.
The initial experience on booking in was a bit sub-optimal. The receptionist served another guest who came after me.
My 'room' was enormous. It contained a bedroom, bathroom, kitchenette and living room. Much more than one person needs.
My main criticism is that it all felt a bit grungy. The carpets and quilt were stained as was the furniture upholstery. The shower gel looked like it had been open by a previous guest and it hadn't been noticed. I didn't want to touch anything.
The positive is that the bed was comfortable and the sheets were clean - I had a good night's sleep which doesn't happen all the time in hotel rooms.
It was ok for a business trip but I suspect that the Realm is due for a spruce up.

Date of stay: March 2018
Thank travelbug666666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Front Office Manager at Hotel Realm, responded to this reviewResponded 29 March 2018

Dear travelbug666666,

Thank you for taking the time to write a review about Hotel Realm.

We appreciate your constructive feedback as we take your comments very seriously to constantly improve ourselves. We are not perfect but we always aim to improve and please rest assure your review will be used as a training tool. Please accept our sincere apologies for any inconveniences caused at check-in and during your stay.

On the plus side, we are glad to learn that you did enjoy our bed which was highly spoken by many guests and had a quality sleep.

We hope that we will have the privilege to welcome you back at Hotel Realm in the near future.

Kindest regards

Xin Jin
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

I had a wonderful stay. The staff were very friendly & attentive. The room was spacious & comfortable. The room service was very quick & tasty. I was given a bottle of wine as I am a repeat customer & I thought it was a wonderful touch.

Room tip: Wonderful & clean but a little dusty.
Date of stay: March 2018
Trip type: Travelled solo
Review collected in partnership with this hotel
1  Thank dunnjaye77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Front Office Manager at Hotel Realm, responded to this reviewResponded 29 March 2018

Dear dunnjaye77,

We are very thankful for your wonderful comments.

We are over the moon to know that you have taken the time to enjoy different aspects of Hotel Realm and appreciating its offers. Thank you for recognizing our team members' effort, they always spare no efforts to ensure your stay is as memorable as it can be.

We value your loyalty and we are very grateful about it. Hopefully we could have the privilege to look after you again in the nearly future.

Kindest regards

Xin Jin
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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