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Reviews (1,102)
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Traveller rating
570
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Reviewed 14 July 2019

I stayed here previously when it was Hotel Hotel and absolute loved it. While it still looks fantastic, sadly under new ownership the service side has dropped considerably. When you arrive late on a Friday night and in the cold/pouring rain there is no longer a valet out the front to park your car or doorman to help you with your bags. You then have to drive your car to a public parking lot around the corner and walk back (in the rain). We extended our stay to two night before arriving, which meant we had to recheck in after the first night and get new keys. The hotel restaurant was full each morning for breakfast and couldn’t take hotel guests unless they had pre-booked a continental breakfast. At dinner we were offered a table almost in the lobby, when we asked if we could have another table more inside the restaurant we were told those were reserved for regular diners not hotel guests. At $400+ a night for our room, I expected a better level of service.

Date of stay: July 2019
Trip type: Travelled as a couple
Thank sarahlvick
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OvoloNishi25, Front Office Manager at Ovolo Nishi, responded to this reviewResponded 31 July 2019

Hey sarahlvick,

Thank you for your feedback.

We strive to leave a positive impression with each and every one of our guests and I am sorry you did not have a fantastic stay with us and the air con was an issue.

I do apologise for inconvenience caused during your stay due to accessible parking, while there is a public car park directly under the building, it can at times fill up. We do have valet parking on offer for guests which our front desk team are more than happy to help with.

We would love to welcome you back in the near future,

Cheers,
Rachel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2019 via mobile

Have stayed here a number of times and really like this hotel, but had a number of disappointing issues this last time. It’s a lovely apartment in a really good location. The staff are always friendly and largely helpful.
We had issues with ordering food off the iPad menu. There was insufficient information and it wasn’t ‘room service’ at all, it was ‘pick it up yourself’ which took a lot longer than promised. The food was tasty though and have never had a problem with the quality.
There were cleanliness issues with the bathroom and unfortunately the sink leaked into the cupboard underneath right where my makeup bag was stored. All were mentioned to reception but never followed up.
Hoping that this was a one-off negative experience.

Date of stay: May 2019
Trip type: Travelled as a couple
1  Thank Danigal0
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OvoloNishi25, Front Office Manager at Ovolo Nishi, responded to this reviewResponded 16 July 2019

Hey Daniegal0,

Thanks for taking the time to review your recent stay at Ovolo Nishi, I am so sorry it wasn't up to our usual standards! I've passed your feedback on to the relevant teams, and we will continue to work on improving. I hope we're able to see you at our great hotel again soon!

Cheers,
Rachel

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Reviewed 7 July 2019 via mobile

I stayed in the hotel recently and was very impressed. The staff are very attentive and welcoming. Free mini bar and snacks in the room is quite unique, and buffet breakfast is included...about time this becomes a standard of all hotels.

Date of stay: July 2019
Trip type: Travelled on business
1  Thank 829glennj
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OvoloNishi25, Front Office Manager at Ovolo Nishi, responded to this reviewResponded 9 July 2019

Hey 829glennj,

Thanks so much for your awesome review of Ovolo Nishi, I am so glad our team looked after you so well.

We look forward to welcoming you back soon.

Cheers,
Rachel

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Reviewed 29 June 2019 via mobile

Stayed at Ovolo Nishi while in Canberra for work and it was very enjoyable. I had the ‘pad apartment’ and the room was clean and cozy, but missing a few things (no light over the bed!).

Staff were very friendly and helpful. Would stay again if I was in the area but maybe get the hotel room next time!

Date of stay: June 2019
Trip type: Travelled on business
Thank NT15213
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OvoloNishi25, Front Office Manager at Ovolo Nishi, responded to this reviewResponded 1 July 2019

Hey NT15213,

Thanks for taking the time to review your recent stay at Ovolo Nishi! It looks like you had a pretty awesome stay. Our hotel rooms are pretty wonderful too, well worth trying next time you're in Canberra, we look forward to seeing you then!

Cheers,
Rachel

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Reviewed 20 June 2019

What a stylish and intimate place to stay! We were wowed by the entry and continued to be wowed by personal service, fine eating, lovely comfortable room, terrific funky lounge area and all the many little extras. We had particularly wonderful service from restaurant staff, who went above and beyond to ensure our vegetarian requests were satisfied. Generally, we spend the majority of our time when staying in a hotel in our room, but here we loved to while away the time in the library area or general lounge. The four day break was a lovely treat and we look forward to returning.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Mandy G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OvoloNishi25, Front Office Manager at Ovolo Nishi, responded to this reviewResponded 27 June 2019

Hey Mandy!

Thanks so much for leaving us such an awesome review!! I'm so glad you had such a wonderful time staying with us here at Ovolo Nishi.

We look forward to seeing you again soon.

Cheers,
Rachel

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