I stayed here previously when it was Hotel Hotel and absolute loved it. While it still looks fantastic, sadly under new ownership the service side has dropped considerably. When you arrive late on a Friday night and in the cold/pouring rain there is no longer a valet out the front to park your car or doorman to help you with your bags. You then have to drive your car to a public parking lot around the corner and walk back (in the rain). We extended our stay to two night before arriving, which meant we had to recheck in after the first night and get new keys. The hotel restaurant was full each morning for breakfast and couldn’t take hotel guests unless they had pre-booked a continental breakfast. At dinner we were offered a table almost in the lobby, when we asked if we could have another table more inside the restaurant we were told those were reserved for regular diners not hotel guests. At $400+ a night for our room, I expected a better level of service.

Have stayed here a number of times and really like this hotel, but had a number of disappointing issues this last time. It’s a lovely apartment in a really good location. The staff are always friendly and largely helpful.
We had issues with ordering food off the iPad menu. There was insufficient information and it wasn’t ‘room service’ at all, it was ‘pick it up yourself’ which took a lot longer than promised. The food was tasty though and have never had a problem with the quality.
There were cleanliness issues with the bathroom and unfortunately the sink leaked into the cupboard underneath right where my makeup bag was stored. All were mentioned to reception but never followed up.
Hoping that this was a one-off negative experience.

I stayed in the hotel recently and was very impressed. The staff are very attentive and welcoming. Free mini bar and snacks in the room is quite unique, and buffet breakfast is included...about time this becomes a standard of all hotels.