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Rosey C
Kew East, Australia

Nice hotel and good value for money

4.0 of 5 bubblesReviewed 10 Feb 2024via mobile
This is a really nice boutique hotel. Location is good but there is about a 10 minute walk to restaurants, shops etc. Very convenient access to public transport. Rooms are modern and clean. A bit small but perfectly reasonable value. The pool and gym are pretty basic and tucked in beside the apartment block next door. This means that you have to go out of the hotel and across a parking lot to access these facilities. Overall I think this hotel is reasonable value for money and there are good deals available. My only significant criticism would be around parking. Parking is very limited and they host functions downstairs so if you are unlucky (as I was) there might be a wedding and consequently no parking for hotel guests. This was quite disappointing particularly given I make a point of only booking hotels that offer parking.
Date of stay: February 2024
Trip type: Travelled with family
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CRH Team, Guest Services / Front Office at Canberra Rex Hotel, responded to this review
Responded 21 Feb 2024
Hi Roseyc2014,

Thank you for sharing your detailed feedback with us. We're glad to hear that you enjoyed your overall experience at the Rex, finding the location convenient with easy access to public transport and modern, clean rooms.

We appreciate your understanding regarding the size of the rooms and the amenities like the pool and gym. We're continuously looking for ways to enhance our facilities and your feedback is invaluable in this regard.

We apologize for the inconvenience you experienced with parking availability during your stay, particularly due to the events hosted at our venue. We understand the importance of providing convenient parking options for our guests and will take your comments into consideration as we strive to improve in this aspect.

Thank you again for your review, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.

Many Thanks,
Qasim
Night Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 28 January 2024 via mobile

I stayed over the Australia Day long weekend this year for 2 nights. Check in was super quick, confirming details on fine from booking creation. All I had to do was provide ID and sign the registration.

The rooms are very decent in size. I booked the King room with balcony, and while it was a great room, as there are only so many of these they are all at the end of the corridor it seems, so they are a bit of a walk from the elevator, but that was actually valuable. The bathrooms are renovated to an exceptional standard with ample amenities provided.

The hallways seem a little narrow from what I’ve experienced of other hotels, the downside of this being that you can hear virtually everything going on outside. Not the end of the world, but any light sleeper would be woken up by rowdy late night noise outside of their rooms.

The rooftop bar is also a nice venue with very reasonably priced items for a hotel bar. Make sure to make a booking for Friday/Saturday nights if you are wanting to visit as they don’t have allocation for hotel guests and it is open to all.

I guess another call out is that there is limited on site parking. There wasn’t any additional charge for parking, but it is a first come, first served situation. Where parking isn’t available, on the street behind the hotel there is on street parking as well.

Room tip: Free parking. Make a reservation at the rooftop bar if you want to attend. Balcony rooms are best due to proximity of foot traffic.
Date of stay: January 2024
Trip type: Travelled solo
Thank AleksP1981
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CRH Team, Guest Services / Front Office at Canberra Rex Hotel, responded to this reviewResponded 6 February 2024

Hi AleksP1981,

Thank you very much for sharing your detailed feedback about your recent stay with us over the Australia Day long weekend. We're delighted to hear that your check-in process was smooth and efficient, and that you found our King room with balcony to be spacious and well-appointed. It's great to know that you appreciated the renovated bathrooms and the ample amenities provided.

Your feedback regarding the hallway noise and narrowness is duly noted, and we apologize for any inconvenience caused. We will certainly look into ways to minimize disturbance for our guests, especially light sleepers.

We're glad to hear that you enjoyed our rooftop bar and found the pricing reasonable. Thank you for the tip about making reservations for Friday and Saturday nights – we'll make sure to communicate this more effectively to our guests in the future.

Regarding parking, we understand the challenges with limited on-site parking availability. We're pleased to offer complimentary parking on a first-come, first-served basis and appreciate your suggestion to utilize the on-street parking behind the hotel as an alternative.

Thank you once again for taking the time to provide your valuable feedback. We hope to have the pleasure of welcoming you back to The Rex in the future and exceeding your expectations.

Regrads
Qasim
Night Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2023

Lovely rooms, large and with a large bathroom. Great function room attached. Friendly staff. Breakfast is a little limited and they are not the best at topping up the hot food. Parking is an issue, with very limited spaces and you have to park across the road in a car park and then cross road and walk back to hotel.

Date of stay: October 2023
Trip type: Travelled solo
Thank Cathy H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CRH Team, Guest Services / Front Office at Canberra Rex Hotel, responded to this reviewResponded 1 December 2023

Hi CathyH1446,
Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed our spacious rooms, large bathrooms, and the convenience of the attached function room. We appreciate your kind words about our friendly staff.

Regarding your comments about breakfast, we apologize for any inconvenience you experienced. Your input is valuable, and we will certainly review our breakfast service to ensure a more satisfying experience for our guests.

We also appreciate your mention of the parking challenges. We understand the inconvenience unfortunately, our complimentary car park tends to fill up rapidly, making it challenging to find an empty spot especially on the weekends.

Your detailed feedback helps us focus on areas for enhancement, and we genuinely appreciate your insights. We hope to welcome you back and provide an even better experience in the future.

Many Thanks,
Qasim
Night Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2023 via mobile

I spent two nights there with my wife.
The sauna that was attached to the room where we stayed was fantastic. The nicest view was from the restaurant upstairs, and the service was excellent. A young lady sonan from the restaurant was incredibly helpful and remembered my coffee order when I went for breakfast on the second day, which made me feel good about our stay. Overall, I had a wonderful stay at the Canberra Rex hotel and the breakfast was excellent.

Date of stay: August 2023
Trip type: Travelled as a couple
Thank Navigator36720660388
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CRH Team, Guest Services / Front Office at Canberra Rex Hotel, responded to this reviewResponded 23 August 2023

Hi Navigator36720660388,

Thank you for taking the time to review your stay. I'm delighted to hear that you enjoyed your sauna room experience. It's great that the restaurant offered a picturesque view and excellent service.

We greatly value your positive comments about Sonam, and we will ensure that this feedback reaches our management team. Our commitment to providing exceptional customer service is of utmost importance to us.

I'm glad to know that your overall stay at the Canberra Rex Hotel was wonderful, and the excellent breakfast was a highlight. Thank you for sharing your enjoyable stay with us!

Many Thanks,
Qasim
Night Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2023

The hotel location, the staff, the room, the rooftop bar/restaurant was amazing. Loved our 2 nights stay also close to everything, walking distance.
Breakfast was really good too. Would definitely recommend and stay there again.
Thank you for making our stay wonderful!

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Amyluv73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Holgate, Guest Services / Front Office at Canberra Rex Hotel, responded to this reviewResponded 16 August 2023

Dear Amyluv73

Thank you so much for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you had an amazing experience at our hotel!

We're delighted that you found our hotel's location, staff, room, and rooftop bar/restaurant to be exceptional. It's wonderful to know that you enjoyed the convenience of being close to everything and within walking distance. We take great pride in providing a convenient and enjoyable experience for our guests.

We're also glad to hear that you enjoyed the breakfast offerings and that they met your expectations. Our team works hard to ensure that our guests start their day off on the right foot with a satisfying breakfast.

Your kind words and recommendation mean the world to us. Should your travels bring you back to the area, we would be absolutely delighted to welcome you for another memorable stay.

Thank you once again for choosing our hotel and for your wonderful feedback. We look forward to the opportunity to serve you again in the future.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2023

We stayed in the sauna room, and it was great, two televisions, ample room to place your luggage and sit down. Great long window with views over the city. Managed to get an undercover parking space as well.

The room was very clean and the bed comfortable, the shower was excellent, and the sauna was very enjoyable. Overall excellent value for money and I would return.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank ronnie88787
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Holgate, Revenue Management at Canberra Rex Hotel, responded to this reviewResponded 14 August 2023

Hi ronnie88787

Thank you so much for taking the time to share your feedback about your recent stay in our sauna room. We're thrilled to hear that you had such a positive experience!

It's wonderful to know that the amenities in the room, including the two televisions, ample space, and the captivating city views, contributed to your enjoyment.

We take pride in maintaining high standards of cleanliness and comfort, and we're delighted that you found the room impeccably clean and the bed comfortable. I agree the saunas are fantastic and the fact it added to your experience means a lot to us.

It's always our goal to provide exceptional value for the experience we offer, and we're elated that you found it to be excellent. It is great to here you already plan to return, this is truly the best compliment we could receive.

Thank you once again for choosing to stay with us and for sharing your positive thoughts.

We look forward to your next visit!

Warm regards,

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