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Josie
Sydney, Australia

Definitely not a 4 star hotel

Review of Rydges Canberra
3.0 of 5 bubblesReviewed 9 Apr 2024via mobile
My husband, son and I stayed in the Embassy Suite for our 3 night stay at The Rydges Canberra.
The soft and comfortable Rydges Dream Bed was amazing and the hotel is situated in a nice and quiet location.
It is a 15 min walk to Manuka Shopping Precinct and approx. 25 min walk to Parliament House and Questacon which is very handy.
Unfortunately though the room (and hotel) is tired and in desperate need of a renovation.
Damaged walls, dirty and dated furniture, grubby, no bedside power points, phone not working, air con not working, lamps not working and a lot of wasted space and mismatched furniture (and artwork) that have just been randomly thrown wherever with no care or thought.
We had an atrium view of the lobby and restaurant which I wish I would’ve known about beforehand otherwise I would never of booked (yep, no window or balcony to the outside as pictured on their website). It felt very stuffy and claustrophobic. We had to keep our curtains closed most of the time too for privacy as you can see into everyone else’s rooms.
This sort of information should really be disclosed at the time of booking. I was not expecting to have an inside view of the hotel. It was so odd and very disappointing.
Staff were unhelpful and were there to just do a job.
Our phone in the room wasn’t working so we couldn’t order any room service. When we went downstairs to the front desk to inform them of this we were told they’ll get to it tomorrow but no one did.
On another occasion we asked a staff member if they had a fork that my son could use in the room for his dinner but were told that they do not provide this sort of service even though they have a restaurant and breakfast area onsite.
One of the mornings I put the do not disturb sign on the door and headed out for a few hours only to come back later to find housekeeping had let themselves in anyway.
I was so disappointed with my stay here as I felt misled by the photos and information on the hotel website.
Due to my own experience of the hotel I would never stay here again. I felt like it lacked personality and substance.
I would only recommend this hotel if you are passing through Canberra and looking for somewhere cheap (with a comfortable bed) to stay the night.
Date of stay: April 2024
Room Tip: Hotel parking is well priced and can be booked online before arriving however the carpark itself...
Trip type: Travelled with family
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Rydges Canberra, Guest Services / Front Office at Rydges Canberra, responded to this review
Responded 3 weeks ago
Dear JosieLW,

Thank you for sharing your detailed feedback regarding your recent stay at Rydges Canberra.

We sincerely apologize for the disappointments you experienced during your time with us. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to hear that we fell short of meeting your expectations.

We appreciate your compliments on our Rydges Dream Bed and the quiet location of our hotel. However, we acknowledge your concerns regarding the condition of the Embassy Suite and the need for renovation. Your feedback regarding the damaged walls, dated furniture, cleanliness issues, and maintenance issues with amenities such as the air conditioning, lamps, and phone in your room is deeply concerning. Rest assured, we take these matters seriously, and we will address them promptly to ensure such issues are rectified.

We apologize for any inconvenience caused by the lack of disclosure regarding the view from your room. We understand the importance of transparency in providing accurate information to our guests, and we will review our booking procedures to ensure clearer communication in the future.

Regarding the service you received from our staff, we are truly sorry for the lapses in hospitality and communication. Your comments regarding the unhelpful response and the lack of follow-up on issues such as the phone not working and the request for a fork are alarming. We will use your feedback to implement additional training and procedures to ensure a higher standard of service moving forward.

Your experience with housekeeping entering your room despite the "do not disturb" sign is unacceptable, and we apologize for this intrusion of your privacy. We will review our housekeeping procedures to prevent such occurrences in the future.

Please accept our sincerest apologies for the shortcomings you encountered during your stay. We understand your decision not to return, but we hope you'll reconsider, as we are committed to providing a superior guest experience.

If you would like to discuss your experience further or if there's anything we can do to make amends, please don't hesitate to contact me directly at arslan_ali@evt.com.

Warm regards,
Ali
Duty Manager
Rydges Canberra
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 5 April 2024

Situated near the vibrant hubs of Fyshwick and Kingston this will be the ultimate location for your visit to the Australia's capital. At Rydes you will feeling completely at home in the well-appointed accommodation. The utmost in comfort, style and convenience. If you are on the road with your kids, there were many families enjoying the indoor pool the day I arrived, it was school holidays.
Your room comes appropriately stocked mini bar and snacks for that late night munch. Comfort and convenience is all good and well but the rooms also have all the technology you need with televisions and
Plenty of space for ongoing work commitments. Rooms are also fitted with double glazed windows, a work desk, coffee table and sofa.
Dined in at Rydges.
Free parking and breakfast included in my room rate.

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 205traceyf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rydges Canberra, Guest Services / Front Office at Rydges Canberra, responded to this reviewResponded 3 weeks ago

Dear 205traceyf,

Thank you for choosing Rydges Canberra for your recent visit to Australia's capital, and for taking the time to share your experience with us.

We're delighted to hear that you found our location to be convenient and ideal for your trip, situated near the vibrant hubs of Fyshwick and Kingston. It's wonderful to know that you felt completely at home in our well-appointed accommodation, experiencing the utmost in comfort, style, and convenience.

We're pleased that families, like yours, were able to enjoy our indoor pool during the school holidays. We understand the importance of providing facilities that cater to families and create memorable experiences for all our guests.

Our team is committed to ensuring that every aspect of your stay is enjoyable, including stocking your room with a variety of snacks and beverages for those late-night cravings. We're glad you appreciated the comfort and convenience of our rooms, equipped with the latest technology, ample space for work commitments, and thoughtful amenities like double-glazed windows, a work desk, coffee table, and sofa.

We're also thrilled that you had the opportunity to dine with us at Rydges and enjoyed the complimentary parking and breakfast included in your room rate. Your satisfaction is our priority, and we're grateful for your positive rating.

If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back to Rydges Canberra soon!

Warm regards,
Ali
Duty Manager
Rydges Canberra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2024

The room was great, it was very clean, and all the staff at Rydges in Canberra were very courteous and helpful.
The underground carpark car spots were very small and tight, with many concrete posts, so one had to be extremely careful to reverse park into these spots, but I managed it

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 829harryg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rydges Canberra, Guest Services / Front Office at Rydges Canberra, responded to this reviewResponded 3 weeks ago

Dear 829harryg,

Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us at Rydges Canberra and found our room to be great and impeccably clean. It's also fantastic to know that our team members were able to provide you with courteous and helpful service throughout your time here.

We appreciate your understanding regarding the challenges of maneuvering in our underground carpark. Safety is our top priority, and while we strive to make parking as convenient as possible, we understand that the tight spaces can be a bit tricky. Your ability to navigate the spots with care is commendable, and we're glad you were able to do so successfully.

Thank you again for choosing to stay with us and for taking the time to share your experience. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back to Rydges Canberra in the future!

Warm regards,
Ali
Duty Manager
Rydges Canberra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2024

This was truly an amazing time to spend in this hotel. From arrival the staff were outstanding. We were upgraded to a suite which was enormous and a wonderful experience. From check in to check out the staff excelled every time. Check in was fast efficient and so helpful. The bar staff were outstanding, and dinner was brilliant, the steak was one of the best ever and I have eaten around the world. The room was comfortable and clean, and the bed was just right. Breakfast in the morning was a buffet but you can order eggs any style and the staff were friendly and helpful. Check out was again excellent friendly service and I truly hope we can get back again. The location was central and easy to find and very quiet. Well worth the cost and the visit was the best.

Room tip: Well worth the trip to this hotel. Outstanding service.
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank StuartF238
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rahul Gulati, Guest Services / Front Office at Rydges Canberra, responded to this reviewResponded 1 April 2024

Dear Stuart,

Thank you so much for your glowing review! We're absolutely thrilled to hear that you had such an amazing experience during your stay at Rydges Canberra.

It's wonderful to know that our staff provided outstanding service from the moment of your arrival until your departure. We're delighted that you enjoyed the upgrade to a suite and that you found it to be an enormous and wonderful experience. We take great pride in providing efficient and helpful service to all our guests, and we're glad that we could exceed your expectations in this regard.

We're thrilled that you enjoyed your dining experience at our bar and that the dinner, including the steak, was brilliant. It's fantastic to hear that you found your room comfortable and clean, and that you had a restful night's sleep in our comfortable bed.

We're pleased that you enjoyed the breakfast buffet and that our staff were friendly and helpful. We appreciate your compliments on our central location and the peacefulness of our surroundings.

Thank you for your perfect rating of 5/5, and we sincerely hope to have the pleasure of welcoming you back to Rydges Canberra for another outstanding experience in the future!

Warm regards,
Ali
Duty Manager
Rydges Canberra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2024

Some renovations since my last visit 4 years ago mainly in the restaurant area. Rooms are still a bit tired with furniture chipped and old.
Bed good, shower good and staff efficient. Great deals at the moment throwing in breakfast and parking which are usual expensive.
Pool is excellent. Close to Manuka shops etc and Kingston.

Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hugary1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rahul Gulati, Guest Services / Front Office at Rydges Canberra, responded to this reviewResponded 1 April 2024

Dear Hugary1,


Thank you for taking the time to share your feedback with us. We're glad to hear that you noticed the renovations in our restaurant area since your last visit, and we appreciate your feedback regarding the rooms.

We apologize for any inconvenience caused by the tired appearance of the rooms and the condition of the furniture. Please rest assured that we take your comments seriously, and we will review them with our management team to see how we can make improvements.

We're pleased to hear that you found the bed and shower to be good and that our staff were efficient. Providing comfortable accommodations and excellent service is our top priority, and we're glad that we could meet your expectations in these areas.

We're also delighted that you enjoyed our pool facilities and found our location convenient for accessing nearby shops and attractions.

Thank you for your overall positive rating, and we hope to have the opportunity to welcome you back to Rydges Canberra for an even better experience in the future.

Warm regards,
Ali
Duty Manager
Rydges Canberra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2024 via mobile

What a terrible hotel. The reception staff were excellent but that’s where it stopped. The hotel and the room itself were sooo dirty. Very old and poorly maintained. I think Ridges Canberra is taking advantage of the lack of hotels in Canberra. I have never stayed anywhere so dirty. Shame on you Ridges management

Date of stay: March 2024
Trip type: Travelled on business
1  Thank brigitte a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rahul Gulati, Guest Services / Front Office at Rydges Canberra, responded to this reviewResponded 1 April 2024

Dear Brigitte,

I'm truly sorry to hear about your disappointing experience during your stay at our hotel. Please accept our sincerest apologies for the cleanliness issues you encountered and the overall condition of your room. This does not reflect the high standards we strive to maintain, and we deeply regret any inconvenience or discomfort it caused you.

We take your feedback very seriously and will investigate the matter thoroughly with our housekeeping and maintenance teams to address the cleanliness and maintenance issues you highlighted. Your comments will be used as an opportunity for improvement to ensure that such incidents do not happen again in the future.

Thank you for acknowledging the excellence of our reception staff, and I assure you that we will continue to provide exceptional service in all aspects of our operations.

Once again, please accept our apologies for falling short of your expectations. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

Warm regards,
Ali
Duty Manager
Rydges Canberra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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