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ALarsen990

Stay ruined by building works

Review of Quest Canberra
3.0 of 5 bubblesReviewed 4 weeks ago
Our stay was pleasant until building works started in the room next door at 8am on Sunday morning. I contacted the front desk to ask what was going on and was met with a very uninterested employee who just stated that it had been happening for a few days. Too bad if we were trying to enjoy a sleep in or a quiet coffee on our trip away.
Date of stay: May 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quest Canberra, Guest Services / Front Office at Quest Canberra, responded to this review
Responded 3 weeks ago
Dear Guest,

Thank you for choosing to stay at Quest Canberra.
At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect.

I have discussed your feedback with our team to ensure that such issues do not recur.

Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest.

Kind Regards
Quest Canberra Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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3 - 8 of 637 reviews
Reviewed 7 May 2024

It was goog.Tge room and overall cleanliness was good.staff were good.overall happy with the stay.will surely come again

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nirmalanelson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quest Canberra, Guest Services / Front Office at Quest Canberra, responded to this reviewResponded 13 May 2024

Dear Nirmala,

We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra.

We thoroughly enjoyed reading your lovely feedback. Your compliments will be shared with the rest of the team.

Warm regards,
Quest Canberra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2024

Excellent service and location -
rooms clean worn and inviting, Location and facilities allows for an eat in or eat our experience your choice.
Staff very helpful and friendly

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jockmclaughlin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quest Canberra, Guest Services / Front Office at Quest Canberra, responded to this reviewResponded 13 May 2024

Dear Jock,

We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra.

We thoroughly enjoyed reading your lovely feedback. Your compliments will be shared with the rest of the team.

Warm regards,
Quest Canberra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2024

Apartment had everything we needed.Great location for getting to different venues .Plus a bonus balcony.Staff helpful and friendly.Was wonderful to have on sight parking, Only negative was the lock in car parking bay.

Date of stay: February 2024
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel
Thank jeanettebrodie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quest Canberra, Guest Services / Front Office at Quest Canberra, responded to this reviewResponded 21 March 2024

Dear Guest,
We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra. We thoroughly enjoyed reading your lovely feedback. We look forward to welcome you again soon at Quest Canberra.

Warm Regards,
Quest Canberra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2024

Recently stayed a Quest in Canberra, excellent service, great staff, easy parking and access to cafes, bars and the CBD. The hotel is a little older and the room i had was quite noisy. Very good balcony.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Neil G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quest Canberra, Guest Services / Front Office at Quest Canberra, responded to this reviewResponded 6 March 2024

Dear Neil,

We appreciate you taking the time to submit feedback on your recent stay at Quest Canberra. We do apologise for the noise level of the street during your stay. Please be assured that this feedback has been passed.

Warm Regards,
Quest Canberra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2024

NIce place, Gentle and kind staffs.
I booked this place because it's near bus terminal to Sydney.(Jollyment).
It's was perfect idea.
Especially my mom loved here ever AU accomodaion.
Also you can cook and stay big bed.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank HeekyungSeo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quest Canberra, Guest Services / Front Office at Quest Canberra, responded to this reviewResponded 5 January 2024

Dear Guest,

We wish to express our thanks that you took the time to provide us with a review on your stay at Quest Canberra. We thoroughly enjoyed reading your lovely feedback. Your compliments will be shared with the rest of the team. We look forward to welcome you again soon at Quest Canberra.


Warm Regards,
Quest Canberra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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