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Alicia F
Melbourne, Australia

Pretty Grimey...

2.0 of 5 bubblesReviewed 3 Jan 2024
Pos: The view was fantastic, esp lakeside. Was also a huge apartment. The pool being heated was a nice touch, great space.

Neg: It needs a deep clean, built up mould / grime in the shower, the plugs were next level disgusting. The sheets had stains as did the towels. The couch was so uncomfortable that if you sat down too fast you could actually hurt yourself. The rooms need a reno is dated and sad. Pretty disappointing, wouldn't stay there again.
Date of stay: December 2023
Trip type: Travelled with family
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joe Sergi, General Manager at BreakFree Capital Tower Canberra, responded to this review
Responded 26 Mar 2024
Dear Leesha,

Thank you for taking the time to share this review and feedback - I am glad to hear you enjoyed our great views, apartment size and facilities however I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. This review has been passed onto our respective teams to improve the standard and cleanliness within this apartment. In relation to the room upgrades mentioned this will also be passed onto the respective Owner of this Unit in the hope we can lift the overall standard of Units we manage.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Joe Sergi
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,265)
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10 - 15 of 1,265 reviews
Reviewed 28 December 2023

Good location, but it’s showing its age. The rooms are spacious and well equipped. I think the entire hotel is due for a refurbish and refresh soon but it’s good value and well located. We had a great view of the lake and Parliament House.

Date of stay: December 2023
Trip type: Travelled with family
Thank Lindsay J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 December 2023

30-year-old, disgusting condition apartment. Needs serious attention and renovation. Apartment was nothing like the photos!! Carpets not cleaned in 30 years, mismatched lounge furniture, old TCL TV, disgusting bathroom, shower drain blocked and flooded bathroom.

Room tip: This apartment (1104) is disgusting!
Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
Thank Arnie1948
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 December 2023

Came to Canberra first family get away booked breakfree through Accor programme I can say totally disappointed and disgusted with room this is not a 4 star as averted more like 2 star reception are never available when complained nothing done my family are extremely unhappy and upset but our stay with the breakfree hotel

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Jason B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 November 2023

Very unclean. The room was definitely not as presented on the Accor site. Staff were very pleasant, which was great and the location is also great but the owners of the room need a wake up call.
Hope this helps

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank N937MNmichaelr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joe Sergi, General Manager at BreakFree Capital Tower Canberra, responded to this reviewResponded 1 December 2023

Thank you for taking the time to tell us about your experience at the BreakFree Capital Tower Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2023

Picture on the website in no way matched my experience. Breakfast while good value at prebooking was just okay for the price paid. The breakfast restaurant is located in another hotel. Or booking showed a veranda, but we did not have one. Both TVs constantly turned turned off.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Mobile38949087077
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joe Sergi, General Manager at BreakFree Capital Tower Canberra, responded to this reviewResponded 1 December 2023

Thank you for taking the time to tell us about your experience at the BreakFree Capital Tower Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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