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garryhajek
Adelaide, Australia

Mantra on Northbourne - Very Good

4.0 of 5 bubblesReviewed 10 Mar 2024
Very clean hotel with good facilities and parking next door. Parking was reasonably priced as were the breakfast. Staff were helpful and provided assistance promptly. Bed was very comfortable and room facilities although basic, met all of my needs. Overall stay was very pleasant.
Date of stay: March 2024
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elan Koirala, Guest Services / Front Office at Mantra on Northbourne Canberra, responded to this review
Responded 14 Mar 2024
Dear garryhajek,

Thank you for the great review of our hotel! The hotel is going through measure refurbishment starting second week of April so that we can provide even better experiences to our guests.

We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Elan Koirala
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,230)
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3 - 8 of 2,230 reviews
Reviewed 23 February 2024

Check-in and check-out both quick and easy. Staff at reception and breakfast were all friendly and helpful. Room was clean and everything worked as expected. It just so happened that I was allocated a room where door was immediately next to the adjacent room so sounds from door opening and closing are quite loud. Tea and coffee sachets were well stocked and even a small carton of milk was provided in the fridge. There was no daily housekeeping with the room rate but this wasn't and issue as I only stayed 2 nights. Secure car parking is an additional charge per day with direct access to underground car park via internal lift. The hotel wifi is an open network but you have to use a given code to sign in, so this could be an issue for those who prefer to use a closed network. My experience was that any device that is connected to the wifi will automatically disconnect past midnight and had to be reconnected again the following day. During my stay, only breakfast was available in the restaurant. The location was close enough to other food outlets within 5 minute walking distance. Overall a pleasant stay.

Room tip: Open WiFi network with a code to log in. Additional daily charge for car parking. Restaurant only offering breakfast at the time of my stay.
Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank philiplo2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elan Koirala, Guest Services / Front Office at Mantra on Northbourne Canberra, responded to this reviewResponded 24 February 2024

Dear philiplo2016,

Thank you for the great review of our hotel! The hotel is going through measure refurbishment starting second week of April so that we can provide even better experiences to our guests.

We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Elan Koirala
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2024

Smell spread/flow from toilet to the bed room as the exhaust is broken. No drinking water bottle provided. There is no room service. Asked for a bottle of water, the reception said to come to lobby to get/buy from the counter. Limited TV Chanels.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Hafizur R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elan Koirala, Guest Services / Front Office at Mantra on Northbourne Canberra, responded to this reviewResponded 24 February 2024

Dear Hafiz,

Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra.

The hotel is working on reducing the use of plastic as part of Accor's Sustainability Strategy; we do not advertise and provide slippers, bottled water and single use toiletries in the rooms. This is part of our commitment to deliver an ever-more sustainable hospitality model, making positive impacts, both locally and globally, ensuring we contribute more than we take.

I have informed our maintenance manager about the bathroom exhaust fan. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Elan Koirala
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2024 via mobile

The location close to Canberra Centre is just the best. The proximity to restaurants shopping and pubs cannot be beat. One of the best hotels in its class I have ever stayed in. The staff were fantastic and breakfast buffet was great. Wish their restaurant was open for lunch and dinner as well. Overall I would highly recommend this hotel.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank StarThrower89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elan Koirala, Guest Services / Front Office at Mantra on Northbourne Canberra, responded to this reviewResponded 20 February 2024

Dear StarThrower89,

Thank you so much for the great feedback, we really appreciate the review. We hope next time you stay with us we provide even more enjoyable experience!

Sincerely,
Elan Koirala
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2024

Despite the images on the website these rooms have a very dark and dank aspect. They are in desperate need of a renovation. The pot and pans (very scratched, worn and dirty) are stored under the sink next to the bin. I went out and bought my own cooking an and cutlery because they were all so dirty. A colleague also had the same proble and asked reception for pans and was advised to wash it before use, it’s condition was appalling. My bedroom window felt like it was decorated for halloween, full of very big cobwebs and opaque with dirt. This is not the usual 4 star standard I expect anywhere. I cannot believe it’s rated in this manner and allowed to be art of the mantra group. I dont think the area is very safe at night, there was a robbery in the street underneath the balcony at 3am on my second night. Not the hotel’s fault but it gives you a overall idea of the experience I had. If i could have slept in the foyer I would have, its the best thing about the hotel.

Room tip: Don’t stay here if you need to spend a lot of time inside or like to swim. Bring your own cooking pots and pans and cutlery.
Date of stay: January 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank mimmocchi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elan Koirala, Guest Services / Front Office at Mantra on Northbourne Canberra, responded to this reviewResponded 20 February 2024

Dear mimmocchi,

Thank you for taking the time to provide us with your feedback following your stay with us at Mantra on Northbourne Canberra. We are sorry to hear that you did not have a pleasant stay with us and we understand that the comfort of our guests is a top priority.

We appreciate you bringing any issues to our attention. We would like to assure you that we are continuously striving towards improving our services and facilities, and look forward to welcoming you back in the future. We have plans for major refurbishment commencing in the second quarter of 2024, so please keep an eye out for changes when it comes closer!

Witnessing a crime happening is not a good situation to be in, you may feel a variety of sudden and unexpected emotions, including anxiety, fear, and anger. The ACT Police has not informed us about the incident yet; I hope you contacted police to inform about the robbery that happened underneath your balcony.

Once again, thank you for your feedback as it allows us to continue providing a quality experience for all of our guests.

Sincerely,
Elan Koirala
Front Office Manager

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Reviewed 26 January 2024

my huband and i have just had a wonderful stay in room 901 for 4 days. it was our anniversary and the staff went out of their way to make our celebration even more special. The house keeping manager and his team created an amazing peacock towel art in the shape of a heart, thank you to Ishu, and had a delicious platter and bottle of wine waiting to surprise us. Anisha, the assistant manager was so friendly and professional and helped us with sight seeing itineries that gave us a real taste of canberra countryside, not just the usual landmarks. The gentleman who met us in the dining room each morning for breakfast was courteous and professional but very helpful as was the chef. The breakfast was delicious thank you. Our room was older style but spotless and freshened with modern touches. We can see their is a work pride within the hotel and between the cleanliness, the facilities, the location and the professionalism of the friendly staff, we would definitely stay again and would recommend our room to our friends. Well done to Management. Anne and Richard

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank richardringwood
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elan Koirala, Guest Services / Front Office at Mantra on Northbourne Canberra, responded to this reviewResponded 3 February 2024

Dear Anne and Richard,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Elan Koirala
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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