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“Excellent value”
5 of 5 bubbles Review of Novotel Canberra

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Novotel Canberra
Ranked #24 of 57 Hotels in Canberra
GreenLeadersBronze level
Brisbane, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent value”
5 of 5 bubbles Reviewed 9 April 2012

Stayed as a couple, Easter weekend 2012, on a cultural getaway package. Excellent value: admission tickets to National Gallery of Art and breakfast were included as part of package, together with a $50 food/beverage voucher because we stayed 3 nights.

Hotel beds are very comfortable; rooms are not huge but are clean and functional (excellent lighting, cable TV, in-house movies). Good quality Continental breakfast: the hotel was crowded but the dining staff coped well with a horde of hungry guests.

Hotel gym is well appointed; pool looked good but was crowded with children. (This might not be typical - it was the long weekend, after all, and many of the families seemed to be in Canberra for children's sporting events).

Hotel is well located for some reasonable restaurants and is only a short walk to Canberra's best shopping precint. It is a little too far to walk to the Art Gallery, National Library etc (all over 3 kilometres away); but bus service is convenient and close.

Staff were helpful, friendly and very professional.

A few minor issues: the lifts are slow and tiny (not much anyone can do about that, but just don't be running late for your flight or a meeting). The safe in our room also didn't work. The rooms are not supplied with a lot of toiletries (no moisturiser or anything like that). But these really are very minor quibbles.

We didn't dine in the hotel restaurant (apart from breakfast), so we can't comment on that.

This is unlikely to be the most luxurious hotel you will ever stay in. However, it represents excellent value; certainly the best Canberra hotel we have stayed in. We would certainly recommend it.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brizztripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan F, General Manager at Novotel Canberra, responded to this review, 28 May 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,178 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (343)
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English first
Sydney, Australia
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 9 April 2012

Nice sunny king balcony room on sixth floor. Great location close to restaurants and cinema...an easy few minutes walk. Quality of food at buffet breakfast was good. Overall, staff were friendly and helpful and coped well with the busy Easter weekend. Parking spots under the hotel were tight and you need to leave your keys with the parking attendant. The cost of parking was $18 per day.

Room Tip: Balcony room
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yoyoggi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan F, General Manager at Novotel Canberra, responded to this review, 28 May 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Canberra

Property: Novotel Canberra
Address: 65 Northbourne Ave | Act, Canberra 2601, Australia
Region: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Canberra
#12 Romantic Hotel in Canberra
#13 Family Hotel in Canberra
#14 Business Hotel in Canberra
#22 Luxury Hotel in Canberra
Price range (per night): $163 - $413
Hotel Class:4.5 star — Novotel Canberra 4.5*
Number of rooms: 286
Official Description (provided by the hotel):
Novotel Canberra offers premium 4.5 Star hotel accommodation in the heart of the nation's capital and close to the retail, entertainment and business district. Novotel Canberra features 286 rooms, suites and apartments, all with a comfortable, modern design. The hotel features an indoor heated swimming pool, sauna, spa and gym. Please note that the pool, spa and sauna will be closed from 26 April 2016 until 30 May 2016 during refurbishment of the pool and spa area. Enjoy the onsite One Restaurant for breakfast and dinner 7 days, while One Bar offers all day dining and drinks. ... more   less 
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Also Known As:
Novotel Canberra Hotel Canberra
Accor Canberra
Canberra Novotel

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