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Denzil B
Dapto, Australia

Extra Large Apartment suitable for a family stay

5.0 of 5 bubblesReviewed 21 Nov 2023
Hotel's Favourite
Although only staying for one night, we found the apartment to be much better than other option in the centre of the city at an excellent price point. The rooms were very clean, well appointed and had all the facilities for a longer stay. Would recommend this option for couples or families.
Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, General Manager at Adina Serviced Apartments Canberra James Court, responded to this review
Responded 16 Dec 2023
Dear Denzil,

Thank you for choosing us and sharing your positive experience!
We're thrilled to hear that you found our apartment exceeding expectations.
Your recommendation means the world to us.
It's wonderful to know our clean and well-appointed rooms made your stay memorable.
We look forward to welcoming you back, whether it's for a short stay or an extended one.
Safe travels!

Warm Regards,
Parth
Adina James Court, Canberra
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,183)
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21 - 26 of 2,183 reviews
Reviewed 7 November 2023

We had the 2 bedroom suite and it was a good size for our 2 night stay. Good location but access tricky at first. A fair bit of noise from the street (traffic and late night drunks etc) because there is a drive-thru Maccas below. Staff were great and facilitated a 12 noon checkout without extra charge due to our circumstances. Good proximity to public transport, the ever-present scooters for hire, the Uni, local shops and cafes, (including our favourite, the Cupping Room - best ever coffee and service). Beds were firm but comfy, as were the pillows. Full sized fridge in the kitchen (yes a kitchen, not a little galley-style kitchenette, with decent bed space. The body wash in the pump dispensers was actually quite decent too (Didn't try the shampoo/ conditioner). The elevators were clean and quite quick moving between floors.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank J1435CMmichael
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, General Manager at Adina Serviced Apartments Canberra James Court, responded to this reviewResponded 8 November 2023

Dear Michael,

We're delighted you enjoyed your two-night stay in our 2-bedroom suite.
While there was some street noise, our team is pleased to have facilitated a 12 noon checkout without additional charges due to your circumstances.
Your mention of the great proximity to public transport, local shops, and cafes is appreciated.
We're also glad you found the beds and pillows comfy and the kitchen well-equipped.
Your feedback is valuable, and we look forward to welcoming you back in the future.

Warm Regards,
Parth
Adina James Court, Canberra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2023

I found the staff friendly however the facilities tied and run down.
Due for a major maintenance and remodeling of the rooms.
Power cords to TV could be easily pulled on by children.
Access to power points hard to get to. Particularly in the bedroom.
Very little attention given to the appearance of the room layout and furniture.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mikeK4576WZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, General Manager at Adina Serviced Apartments Canberra James Court, responded to this reviewResponded 8 November 2023

Dear Mike,

Thank you for sharing your feedback.
We appreciate your kind words about our staff.
We apologize for the inconveniences related to the facilities, room maintenance, and access to power points.
Your comments are important, and we will use them to enhance our guest experience.
We hope to provide a better stay in the future.

Warm Regards,
Parth
Adina James Court, Canberra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2023

This Hotel is very well located with good parking facilities. Our apartment was a single bedroom with the shower over a spa bath. We were disappointed with the bed as it squeaked with any movement and the mattress was not comfortable, and the bathroom we thought needed some cleaning maintenance. I spoke to the hotel receptionist about this and we were offered an upgrade to a two bedroom apartment which we appreciated but declined. My request to have an additional pillow to add to the one each provided, plus some additional cleaning in the bathroom, were attended to very promptly.

Room tip: To avoid stepping over a spa bath to access the shower you need a two bedroom apartment . I would ask about mattress quality too.
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 356susieb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, General Manager at Adina Serviced Apartments Canberra James Court, responded to this reviewResponded 3 November 2023

Dear Susi,

We appreciate your feedback and are pleased to hear that you found our location and parking facilities convenient.
Your comments about the bed and bathroom cleanliness have not gone unnoticed, and we're grateful that you brought them to our attention.
We're glad that our team could swiftly address your requests for an extra pillow and additional bathroom cleaning.
Your feedback is invaluable, and we hope to have the opportunity to provide you with an even more comfortable stay in the future.

Warm Regards,
Parth
Adina James Court, Canberra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2023

The room is suitable for a few nights and was very comfortable. I loved the balcony and spa. It is also very close to shops and restaurants. it is in a great location, a good size apartment, kitchen and bedrooms.

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kathryn M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, General Manager at Adina Serviced Apartments Canberra James Court, responded to this reviewResponded 4 November 2023

Dear Kathryn,

Thank you for your wonderful review.
We're delighted that you enjoyed our great location, spacious apartment, well-equipped kitchen, and the comfort it provided.
It's heartening to hear that you appreciated the balcony and spa, as well as our proximity to shops and restaurants. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another exceptional stay.

Warm Regards,
Parth
Adina James Court, Canberra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2023

Here is what we took away from our stay (we also emailed the hotel about these points and never received a reply):

The fridge was so warm that 2 x separate litre milks we purchased on our way to the hotel on Friday night were sour by this morning (Monday).

- no cutting boards, sugar or baking trays to heat up some frozen pizzas in the oven. Had to cut up things directly on the kitchen bench.

- dishwasher was working fine the first day. We went out on Saturday morning and came back to find a big “out of order” sign on it. No contact or explanation from reception.

- dirty floor mat towel hanging on the back of the main bathroom when we arrived.

- only two toilet paper rolls to last our family a 3 night stay

- Pool under construction. We were extremely disappointed to find the pool not in operation. We were specifically searching for a hotel with a pool to entertain the kids so arriving after travelling for 5 hours to find a concrete hole was very disappointing.

- none of the beds had fitted sheets. There was a flat sheet on the base (we all had problems with this riding up overnight and being quite uncomfortable) and quilts with no covers. The quilt in the main room had yellow stains.

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 279kylie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, General Manager at Adina Serviced Apartments Canberra James Court, responded to this reviewResponded 4 November 2023

Dear Kylie,

We sincerely apologize for the inconveniences you encountered during your stay.
We did attempt to contact you but were unable to reach you, which is why we kindly ask you to call the hotel.
Your concerns have been noted, and we are actively addressing them to ensure a better experience for future guests.
We deeply regret that we fell short of your expectations and will work diligently to rectify these issues.
We appreciate your feedback and look forward to speaking with you soon to address your concerns personally.

Warm Regards,
Parth
Adina James Court, Canberra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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