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Reviews (1,941)
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Reviewed 4 April 2018

We booked a one-night stay at the 2-br villa. The title of my review is "awesome guest relations" instead of simply saying "awesome staff" because not all staff were fantastic. However, i decided to write this review because Adeline (probably from the Front Office), was exceptionally remarkable. She was patient, attentive and conscientious. Knowing that it was my birthday, she made arrangement for a group of staff to surprise me at our villa by showing up with a cake and singing a birthday song. If that was not enough, she also prepared a framed photo taken with the whole group at the end of our stay. It was truly heartwarming.

The resort really excels in the customer relations / service recovery. Another instance to show this was when someone mistakenly "broke" into our villa as they have been wrongly assigned and led to our villa as well. We were napping in the living room area and suddenly, there was a group of strangers(other hotel guests) in the room together with the bellboy. We were truly shocked and traumatised to be intruded upon and called the reception immediately. They sounded truly apologetic and within the next hour, service recovery was done by sending a representative to send a fruit basket to us. Although we accepted their apology and is satisfied with their service recovery, i would like to say that security at the resort became a major concern to us for the rest of our stay.

Villa conditions - The villa is huge. It could have easily accommodated 10 or more people and still have ample of room but i guess they only allowed a max of 4-5 adult guests. The villa was comfortable and quite nicely designed in the minimalistic sense but overall, it looked a little tired and worn. The master bathroom is almost as big as the room itself but the bath tub had quite a bit of unremovable stains/scratches that i didn't dare to use it. I don't think it was dirty, but wear and tear were more evident on it because it wasn't made of gloss/polished finishing. It was made of white stones. I would also like to suggest that the hotel consider putting more towels in the villa, instead of just 2 in each of the room's bathroom, esp since the villa has a pool itself. Also, it would be perfect if the villa had a lounge chair at the pool area.

Public Pool - They have an awesome public pool with fantastic seaview. Go in the evening and you will be blown away by the sunset views. If not for the rowdy group of PRCs during our time there, the experience would have been perfect.

Breakfast - a wide variety of food option and the food was pretty good.

BBQ Dinner - This can also be improved on as the food was served cold. Cold BBQ food just doesn't taste as good as it should have been.

Bar - The staff on duty that night seemed so flustered that they were unable to cope with the amount of patrons there (and tbh, there weren't that many). We waited for at least 15 minutes before we were finally being attended to. And although shisha was said to be available on the menu, we were told that they only had 2 sets and they didn't have enough for us.We were rather dismayed by the service there.

Spa - The spa experience was good and reasonably priced. The ambience was good and it was also very clean. Therapists are also skilled and polite. Book in advance because it was already full when we tried to get a slot on the day we arrived. As a result, we had to do it on the day we check out, resulting it to be very rushed for us as we had to catch our ferry back.

Overall, the experience has been pretty pleasant and i would definitely consider coming back for a short getaway.

  • Stayed: March 2018, travelled as a couple
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2  Thank VodkaPride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

Montigo Resort staff very friendly and nice. Food was nice also, but hope that room can be more clean so we can stay more comfortable. I will choose Montigo Resort gain for my next vacant holiday, hope the room can more clean as expectation.

  • Stayed: March 2018, travelled with friends
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Review collected in partnership with this hotel
Thank eudorang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018

Spacious 3br villa with pool, overall it was clean and comfortable. The staff were very friendly and hospitable and surprised us with birthday song and cake which was a lovely gesture. Food was not fantastic at Tadds which is the only all day dining, however Pantai (Chinese seafood) was delicious.

  • Stayed: March 2018, travelled with family
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Review collected in partnership with this hotel
Thank Nadyne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Big spacious resort which is great place to relax and chill with family and friends. Resort provide in-villa dining, BBQ and steamboat (do book at least 8 hours in advance). Cons is that the it takes very long to refund the deposit to my credit card.

Stayed: April 2018, travelled with friends
1  Thank Eunice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

All staff are friendly and helpful. Always present their lovely smile when serving guests. Thanks Windi for the arrangement even though you are always busy with other guests. Awesome service from everyone of them! (:

  • Stayed: March 2018, travelled with friends
    • Value
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Review collected in partnership with this hotel
Thank Travis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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