I needed an ADA accessible room for my son so I called about a week ahead to have plenty of time to find a different hotel if they could not accommodate us. I spoke with Ty and was told that he would book an ADA accessible room for me. When I arrived, I was told by the manager at the check in desk in an offhanded, rude way that there were none available. She just kept repeating that there was no accessible room available for the 3 of us. I interrupted her at one point because she just kept repeating herself and asked her how I was going to give my son a shower. She rudely stated "Let me finish!" and then she repeated herself again. There was no concern or even an apology that they had messed up. She gave us a room with one of those half walls in the shower which was the absolute worst set up for my son. She did tell me when she gave me the room that this room doesn't have a bathtub so it would be easier for me to get my son in and out of the bath. She does not know my son and has never seen my son. It was rude and presumptuous and she was completely wrong. This changed the whole trip for us and I know that sounds like hyperbole, but when you are traveling with someone with severe disabilities, things like showers and ADA accessible rooms really do matter.

Super comfy beds, friendly staff, and only minutes away from the Grand Canyon!! Thoroughly enjoyed our stay!! And it even snowed in May for this Florida girl!! Highly recommend!! PS: The Potato Bisque soup at the restaurant is fantastic!!