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Villa -
4 Bedrooms, 4 Bathrooms, Sleeps 8
Nusa Ceningan, Bali

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
English first
Dubai, Dubai, United Arab Emirates
Level 6 Contributor
169 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Overpriced villa with major disturbances”
Reviewed 13 July 2016 for a stay in June 2016

We rented the villa from June 4th to July 3rd. One full month. It's a villa with nice design, nice view, but these are the only benefits. Disgusting WC drain smelling during the full stay on the pool and even up to the terrace, we could not use the swimming pool most of the time because of this babd smelling. Despite the several visits of Engineers, the owner was unable to solve the problem in 30 days! Other major disturbance, our own rubbish were burned just besided the house, generating a bad burned plastic smelling in the evening an in the night. The locals on the island burn their own rubbish, or drop their rubbish in the forests. It's a disaster for the planet. Internet is confirmed, but does not always work, and when it works, expect 0.027MB/s, really too slow. A villa at this price is not justified on this island. The way to the villa is a real adventure with 30 mins boat ride (no boat after 5pm), then 10 minutes taxi that you'll wait for 20 mins, then 3 mins to cross a bridge, then another 10 mins rocky taxi on tracks more than roads. The butler was really nice, but was not local guy and did not know the island very well, then he discovered with us the activities he was expected to advice us. And a confidential commissionning system which seems to be usual on the island will make that you'll pay everything 2x more expensive if the butler books for you, scooters, boat ride, snorkling, etc... The Balinese Cook was really good, but the budget he had for our meals were not enough to feed European people (2x 15cm fishes shared by 5 people is really not acceptable for the price of the house). The gardener is perfect and is always working and taking care of the house, maybe the best and most meritant employee of the villa. As a summary, don't rent this one. My level on Tripadvisor should make my review reliable.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Liked best: View. Cook.
Liked least: Major disturbances. Internet not working. Very arrogant owner.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Jul 2016
Dear Steve, Regarding the smell this problem was already solved in the first week of your stay with the support of the report from the company who made this inspection & service, we acted within a day of your complaint. After your second complaint to us, we then issued the company for a second inspection, with the proof of a second report & their confirmation that the issue was 100% solved. There was no complaints from the other guests to my staff for the duration of the stay or no complaints directly to Airbnb resolution centre or myself until you asked for a substantial refund 2 days after you checked out of the Villa. We personally inspected the villa during your stay and the descriptions you listed certainly did not match the actual reality. Wifi on the Islands is limited, this is out of our control, we have a copy of the service / upgrade of our system to the maximum package available on the Islands of nusa Ceningan & nusa Lembongan from 1mbps - 6mbps just to solve the issue during your stay, which cost us an additional $380 USD a month for the remainder of the year. Once again the Wifi is radioed in from Bali and is subject to weather conditions (June having a lot of rain and clouds), we have never had complaints in the past and is more than enough to browse the web and work / open emails. We assure you that the operators rates on the Islands are generally non-negotiable as this is the local economies only income and there are minimal systems in place. We sourced everything you requested (new motorbikes) at a fair price, a private speed boat charter at 2am to pick up your guests, additional seafood options on our menu, these were all at cost price and we did not take any commissions on either of these services. Regards to the public speed boat “Marlin” which we suggest is the safest company commuting from the Islands with all the necessary equipment at an international standard. Yes the company Dream Beach may be cheaper however 6 months ago their engines were in flames and some guests were injured. We will never recommend that company to our guests as we want to ensure their safety. We understand that booking a Villa for 30 days on a remote Island can get repetitive but we did everything possible to stimulate you and your guests during your stay. All of our previous guests have enjoyed the Villa and what the Islands have to offer. Kind Regards, Aqua Nusa Villa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 August 2016 for a stay in August 2016
Google Translation

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Tout est tres correct voir plus encore, service, confort, vue, calme, securite
Liked least: Nous n avons strictement aucuns avis negatifs sur cette superbe villa.
Travelling group: Avec mes amis
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
USD 390
/ Night
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