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2 - 7 of 205 reviews
Reviewed 16 January 2018

Hi there, we were staying at the Piedra de Agua hotel and everything seemed quite well for a 5-star hotel. The hotel even recommended us a Travel Agency which took us to Bonampak and Yakchilan - two Mayan sites - which was ok. But what an ugly surprise when we came back to the hotel late at night and realized that somebody or several members of the hotel staff had stolen almost 700 Euros that were hidden in several places within our baggage’s. When we denounced the theft at the hotel lobby we got the answer that it was not the first time such thing happened and that they would not respond for the theft (answer from the lady responsible for the hotel staff). The hotel owner, on the other hand, did also not take seriously our denouncing and argued that the hotel staff was to trust. He even argued that such a thing had never happened before, what contradicted entries in Tripadvisor and what his own hotel staff said minutes before his arrival. When we asked them to review the recordings of the video cameras - which we thought would exist - they replied that there were no cameras, so there was no possibility to get more clarity about who was o were the staff members that committed the theft. In sum, we are absolutely disappointed by the attention we were given by the hotel owner and the staff in charge after we denounced the theft. Most shocking was to realize that it must have taken the thieves quite a long time to review all our trousers and baggage’s to find the money. They literally had to dug through our entire belongings in order to find the money. For us this indicates that there is a certain modus operandi going on and there must be some complicity among the hotel staff, which has been tolerated so far. At my mother's hotel room the baggage was also revised by that somebody or these staff members, but luckily they did not find the money and only damaged a Nespresso box - in search of the money - we bought days before at the Bogotá airport. Whatsoever, we denounced the theft at the local police station and the hotel owner promised to open an own investigation and to contact us days later - something that has probably never happened as we never heard from him again. I would definitely not recommend wasting your money in this so-called boutique hotel as it seems to be in hands of dishonest and unprofessional people.

  • Stayed: January 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
4  Thank Golda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2017

Excellent Hotel outside of the town Palenque and close to the ruinas. The rooms are very nice. The cherry on the cake was the outdoor bathtub. After a day in the ruinas this was extremely relaxing. The staff is very attentive. Good breakfast. So, go for it! We went there twice.

  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank RW6807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017

This place is a gem--so low-key and charming, with lovely details in the rooms and an intimate jungle setting. I was so pleased with it when we arrived. Unfortunately an unusually fierce afternoon storm started raging and at first it was fine--we had massages in the outdoor spa while the rain poured down--but then the power and water went out and the hotel couldn't get them back on. They weren't sure they could until morning. That meant no fan, no shower, no toilet--we just couldn't do it...we had to leave. We moved to a resort down the street and the Piedra de Agua staff was very gracious about it. The resort was the usual junky average all-inclusive sort of place that you go to a Piedra-style hotel to avoid. If I ever came back to the area, I would rebook Piedra and hope for the power to stay on!

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
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1  Thank SLosee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2017

Wish I could keep this place a secret. Just such a calming and relaxing environment with the pool, jacuzzi and private outside bath. Specifically as the whole layout of the lodge is in between the nature. No restaurant, no problem, they have a menu and with in no-time it was delivered (by the lodge staff) to your room. Small well thought of details are visible everywhere. Well deserved!

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Rikard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2017

Thank you so much for this wonderful quiet time!, It was a pleasure staying a Piedra de Agua Palenque. We have a nice 2 night stay; This is an amazing place, cleaning, beautiful setting, great staff, perfect service and loved every thing.
Hope to come back one time!!!

Room Tip: Beautiful 105
  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank FERRER_CESAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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