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1 - 6 of 60 reviews
Reviewed 30 January 2015

well my family stayed one night here and decided it was lame and we found another less expensive hotel. here is the thing, if you are in Palenque mexico you are mildly adventurous, you realize that your head will not get chopped off by the locals and you are enchanted by the amazing culture, our shower had no hot water and when we called we were not called back. our room boasted to have internet it did not , the beds were very old as were the matresses, the safe box we were told was not usable, and the ac even though we didnt use it looked like trouble if we did, alright for some up sides, the staff was nice and there was someone to talk to if need be, there is a pool , a restaurant, your room comes with continrntal breakfast, which was nothing to talk about, coffee was good, It is centrally located which is a really nice thing and guides are at the hotel all the time.

Room Tip: check your room first, then tell them you would like another if need be, hopefully they are there to make you happy about your stay
  • Stayed: January 2015, travelled with family
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Thank LiaMariCox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2015

We spent 10 days at this hotel and we were very well treated. The rooms are basic but functional and clean. the TV and air condition were in good working order, and we had WiFi which allowed us to be in contact with family. The location of the hotel is great since there are many restaurants within walking distance. The food in the hotel restaurant was fresh and made as you ordered it, my son loved it.

  • Stayed: January 2015, travelled with family
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Thank Pachi18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

Read a few of the other reviews and I couldn't disagree more. We spent 7 days at the hotel and I found the staff to be extremely helpful. The rooms were not fancy, but clean, air-conditioned, good wakeup service so we could catch our 6AM tours, view of the Town Plaza (Our room) cable TV and right on the town plaza and a block from 2 good, inexpensive restaurants. Was there for the last night of the Mexican Independence Day and the plaza entertainment was great. Maybe it was the time of year (Mid-September) and maybe I am easy to please, but at $550 pesos for 2 people, I was pleased.

  • Stayed: September 2013, travelled with friends
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Thank Bill189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

To begin with, they hadn't registered our reservation when we arrived and we know of more people who've had the same problem here. The staff were unhelpful, specially because they don't seem to have any power of decision but only take orders from people above who never show. Very overpriced (M$900 for an room that is in urgent renovation need), noisy, windows were sealed so it gets very warm and air conditioned is so old and loud that you really don't wanna turn it on...
Theen they lied about having rained the day before to excuse that the pool was under maintenance and we couldn't use it, we couldn't enjoy our breakfast because we were not "on the list" etc. Seriously, don't waste your money here.

  • Stayed: July 2013, travelled as a couple
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Thank Carmen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2013

We arrived after 12 hrs of travel, during holy week,
Issues:
Reception clerk tried to charge $1,000 MXP per night per room, when outside the published rate was $950.00
Beds are hard and A/C are old hence noisy and leaking, expect the nerve wrecking dripping from the unit above, we were so tired we didn't bother
Staff gave impression of being too busy and being concerned in being bossy
Pros: Pool is acceptable, Restaurant is ok, breakfast is included: Coffee, Toast and fruit.
The hotel only had one night available, luckly we spend the rest of our stay at the Hotel La Croix, Better beds, newer A/C efficient and quiet, Cheaper rates, buffet breakfast for $80 MXP, better that the "Breakfast Included" at Palenque Hotel. Try Hotel La Croix first. Stay at Palenque only if all other options are not available

  • Stayed: March 2013, travelled with family
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Thank cabrerjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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