So as always centre Parcs didn't disappoint when it comes to the park itself. The staff were lovely, the lodge was tidy and clean. The park itself was great.
Unfortunately the noise from the nearby RAF base was awful. I did email the customer services and received their standard response which if nothing else frustrates me and makes my views unimportant. Yes the terms and conditions mention air traffic noise at elveden and longleat "from time to time" But as I stated this was not time to time it was every day from 8am and on one evening at 11pm. I understand they can't control the noise however as I said they should make people aware properly when booking not some 3 sentence section on page 2 of the terms and conditions which definately make light of the situation.
I felt undervalued as a customer when I offered this feedback. I didn't complain and was happy to point out the many good things as well as this issue. Having looked at reviews since it would appear elveden are bored and uninterested in anyone's comments when it's about the noise and choose to hide behind their standard response to everyone about t's & cs instead of maybe informing people so they know what to expect. Even stating the park is based next to an active airbase would suffice and may stop the negativity.More
- Free Wifi
- Free Parking