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Reviewed 12 September 2018 via mobile

I visited Willowbank Resort specifically to evaluate the facilities for an upcoming Social Influencers conference I am organizing and was pleasantly surprised that in such a short time since beginning renovations, the property and staff appear ready and still have 6 months to continue improvements before our arrival in March. Thank goodness, no more stress over the venue and focus can shift to other preparations!

Date of stay: September 2018
Trip type: Travelled on business
1  Thank PlanBsocial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2018 via mobile

From start to finish my stay was absolutely magical! I stayed in Tamaris 3 the room and view is amazing, and honestly all the rooms are very nice and offer a great view of the resort or the Atlantic Ocean. The room was comfortable, clean, and very accessible to both beaches and the pool area. Turn down service was provided every day and she and her team did a great job (Thank you)! There is not enough time or space for me to convey the excellent customer service I received from the staff at the Willowbank! But I start by saying, I received stellar service from Ms. Barbara who graciously agreed to drive me to Breezes for dinner when my cab was delayed. Additionally, she took the time to provide great conversation during my stay and entertain my million and one questions with a smile. Have fun at the wedding. Michele’ is an absolute gem and I’m happy to say I made a new friend, thank you for being so accommodating and showing me Bermuda, I can’t wait for you guys to come up DC and good look in Idaho. Ms. Janice it was an absolute pleasure and I’ll be ordering some of those Janice’s delights as soon as I get back to the states;) Marcus thank you for being so a accommodating and friendly, good luck in England and tell your aunties I said thank you again! Tricia (The General Manager) it was truly a pleasure meeting you and your staff! You have a beautiful staff, they made my entire stay truly a wonderful experience. I’ve traveled a lot of places but Bermuda/Willowbank definitely has become my home away from home. The cherry on top the people that I met at the resort during my stay were so nice and pleasant, my new beach buddies!

All in all this was definitely a great trip!!!! Willowbank is a hidden gem and you will not be disappointed with your stay.

Btw-If you stay at Willowbank don’t forget to stop by Woody’s and get you a fish sandwich on raisen bread, it’s the best on the island!!

V/R
Hanan
If you guys are ever in DC please give me a shout!

Date of stay: August 2018
Trip type: Travelled solo
5  Thank grayhanana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge-Management, General Manager at Willowbank Resort, responded to this reviewResponded 5 September 2018

Dear Hanan
Wow! What a wonderful review, we truly appreciate your business and your trust in us. It was a pleasure to meet you and host you in Bermuda. I am pleased that you enjoyed every aspect of your stay with us and I am very happy to hear that our staff made you feel at home, this is really one of the things that makes us unique, you become part of our family.

I will be sure to let Barbara, Michele', Janice, and Marcus know how much of an impact they made on your experience. They will be pleased as punch to receive a mention and I can speak for all of them, we are looking forward to welcoming you back soon! We are always pleased to be your second home when you're at Willowbank.

The very best,
Tricia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2018

Their "continental breakfast" was a joke. Coffee was made the previous night for next morning. The room was very neat and clean but so tiny that there was hardly any room to put anything.(We had ocean front room).... No one at the desk knew anything. We had to lug our own suitcases from the office to the room. NO taxis wanted to come that far into Bermuda.....We were told a shuttle would take us to restaurants...there was NO shuttle!!!! The people at the desk did try and asked us when we left after less than 24 hours to please write a bad review so they could get help!! The management team was so unaware of what was needed to run a successful hotel...(actually called a B&B)(>...

Room tip: better to pick anything other than ocean front room.....
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Connector4253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge-Management, General Manager at Willowbank Resort, responded to this reviewResponded 28 August 2018

Dear Connector4253
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations and I am hopeful that you were able to find alternative accommodations. I would like to take the opportunity for future readers of this review, to clear up few of the concerns this guest had:

1. Willowbank Resort is a 2-3 star resort. We do not have bell staff, room service, or a full service restaurant. We are similar to a La Quinta or Comfort Inn.
2. We offer a clean room, complimentary hot breakfast, amazing views, 2 beaches, fitness room, outdoor pool, tennis and basketball courts, water sports ($), moped and bicycle rentals on property, and near public transport bus stops - all at a very affordable price.
3. The hot breakfast daily offers continental breakfast offerings and a few hot items like oatmeal, eggs, pancakes. We do not offer a full buffet hot breakfast.
4. The shuttle will only transport guests to the Cambridge Beaches Restaurants and Bella Vista Restaurant in Dockyard, and our front desk team will organize this as it must be reserved. Other means of transportation to near by restaurants are moped rental, taxi or public bus.

Thank you again and I am sorry to hear that you weren't satisfied with the competence of our front desk team. All your comments are essential to educating our staff about good and bad service. I will ensure your feedback will be given to all.

Kind regards
Tricia Shastri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2018

This hotel has it all. Nice little beaches, beautiful location, a pleasant and helpful staff and nice rooms. The rooms are spacious enough to get comfortable and have a little porch to sit on and watch the amazing sunset. The breakfast is nice and hot with just enough choices to keep it interesting. The staff goes out of there way to be accommodating whether it is arranging dinner to cleaning the room later in the afternoon for lazy vacationers. We enjoyed our 4 day stay and would recommend this place to couples and/or families looking for a quiet out of the way place to relax. If you are looking for trendy furniture and a location in the middle of the action this may not be the place for you. But if you are looking for a relaxing location from which to explore Bermuda this place is perfect. You can explore the island from here by walking 20 minutes to Cavallo Bay and taking the ferry or catching the bus- there is a stop right out front. If you are looking for trendy furniture and location in the middle of the action this may not be the place for you. But if you are looking for a relaxing location from which to explore Bermuda this place is perfect. Thank you to Barbara Michelle and Tricia for taking such good care of us.

Room tip: The oceanfront rooms are worth it to wake up o the beautiful view.
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Travelrasta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge-Management, General Manager at Willowbank Resort, responded to this reviewResponded 27 August 2018

Dear Travelrasta

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let
Barbara know that she made an impact during your stay.

I hope your next stay is just around the corner.

Kind regards
Tricia Shastri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2018

I travel to Bermuda pretty much every other year, sometimes every. IMO the most beautiful island in the world, the best of everything... amazing beaches, crystal clear water, very nice people, beyond beautiful island, plenty to do though amazingly relaxing. Willowbank had been the spot that I stayed throughout my childhood and early adult life. When it closed I was very upset, so many good memories. Had to find alternate accommodations but I always felt like something was missing, just wasn't the same. Last year I was thrilled to see it re-open but we hesitated to stay there because they were working on getting it back in shape. This year it was truly back to its previous splendor. It sits on one of the more beautiful locations on the island, amazing views of ocean and bay. The people, that run the place, are so nice and caring. Barbara and Michelle' (sp) are amazing. The price was always lower than the other resorts on the island and this still is the case. Great value!!! Oleander Scooter rentals right on the property. Looking forward to resuming the tradition and relaxing at Willowbank. Thank you for putting a smile our face, my wife and I love your place!

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank davecilio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge-Management, General Manager at Willowbank Resort, responded to this reviewResponded 10 August 2018

Dear davecilio

Thank you for giving us a perfect rating and for recommending Willowbank to other travelers. I am delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips.

We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Barbara and Michele that they made an impact during your stay.

Kind regards
Tricia Shastri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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