Always nice when greeted by lovely, friendly staff. Good customer service and lovely, clean and comfortable room. Good size bathroom and good water pressure in shower. Great location, excellent food and inviting pool. Room for camping as well.
Hotel room was more than adequate and there were no problems as in some previous reviews by other guests. The restaurant is very good and we have had 2 great dinners here. Staff are friendly and helpful.
Came to the hotel did not know what to expect, but wow is what i can say.we came here with a group and a tour with outback spirit tours and this hotel was our first stop ,and have to say very impressive clean rooms great pool and grounds, and wonderful staff. Would like to acknowledge the housekeeping staff for cleaning our room as we were an early arrival thankyou ,and to steve who was very helpful when there was no one in reception so thankyou walkabout for a great experience.
The friendly service of the manager; the very handy position in town to shops, petrol station and the town beach plus the comprehensive facilities (laundromat, swimming pool, restaurant, tavern/bar) for the location make this place great.
Thank you Nicholas for your review and comments. We are happy you enjoyed your stay with us and we hope to see you back here again soon!
I wish I could write a separate review for the Walkabout Restaurant because the food was amazing. However same cannot be said for the accommodation it was clean and the bed was comfortable but that's about it. Extremely basic rooms considering the price you pay for a room (I have paid less for a five star hotel) old boxie aircon that rattled all night, four TV channels, threadbare face towels and an overpowering smell of damp and mold . Most people visit Gove for all the amazing outdoor activities but that's not to say that one should expect to pay top dollar for a two star hotel. Breakfast which is included in the price is also basic and very ho hum but the shining star at the Walkabout Lodge is definitely the Restaurant and the staff. I was there for a conference and we had 15 people for dinner at the Walkabout and each person raved about their meals.
In summary I found the staff (bar staff, reception staff, waiting staff, cleaners) really helpful and friendly, restaurant was fabulous, rooms are way overpriced for what they are and the breakfast is a touch on the lack luster side. I always visit the Walkabout when I visit Nhulunbuy because it has a great vibe but I will not be paying big bucks to stay there again.
Thank you for notifying us of the issues you had with your recent stay at the Walkabout Lodge. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that your room was not of the standard that it normally is and that prompted you to write this review and we regret any inconvenience or frustration that this experience has caused you. To ensure that our rooms are of a manner that reflects our standards I have notified the proper department of your review to investigate and fix the issues that you have highlighted.
We are very pleased that you and the group that you were with enjoyed the restaurant, meals and service that you received there. I will also pass these comments onto our Head Chef and Restaurant Manager to pass onto their teams.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Sincerely,
Matthew
Don't expect too much. Rooms basic, food basic, service friendly by majority of staff - not all. Rooms not serviced on weekends it seems unless you specifically request. But the options in this part of the world are few.
Hi Danny we thank you for your rating and comments.
We are sorry that feel our rooms and food is basic here at the Walkabout. I am not sure why your room was not serviced as as our housekeeping staff do daily services to the rooms.
I have spoken to the department managers who have put in place an amended checklist to check that all rooms have been serviced and if not a reason why.
Once again I am sorry that your experience here may have been below our usual standard.
