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“Really Great!”
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Excellent
39 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Puerto Morelos, Yucatan Peninsula

Reviews from our community

Excellent - based on 39 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
mariaguap...
berwyn, illinois
Level 6 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Really Great!”
Reviewed 22 June 2015 for a stay in June 2015

We spent 3 days here in early June following a wedding at an AI resort nearby. Sort of a tale of two vacations but I could not have been happier with Casa Toucan and our little casita was just right for us for a few days. Our hosts were friendly and helpful while giving us our space and respecting our privacy. They provided detailed instructions on things to see and do in the area. If you need to feel connected, the wifi is included and it's FAST- much better than have at home. We had some rain and spent some time holed up in our room. Not to worry- there is a large flat screen TV (on the wall so as not to take up any floor space!) with a huge library of videos to watch- kept us entertained during the worst of the rain.

The location is awesome, the unit itself small but all that we needed and we really loved Puerto Morelos and are hoping to return soon! I would recommend this place in a heartbeat and if we came back with another couple I would consider the 2 bedroom unit.

The website says it all- believe the pictures, believe the reviews!

Thanks Jon and Alicia for a great stay!

Maura and Rich

How easy was it to book the property? How helpful were the directions to the property?
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Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location
Liked least: leaving
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Jun 2015
Maura & Rich -

Thank you for your kind words regarding your stay with us here at Casa Toucan. We are happy that you discovered Puerto Morelos and the quiet, laid-back, relaxed atmosphere that it offers in comparison to the AI resorts. Our journey that brought us to live here full-time started at a nearby AI, and we would not change anything about our lives here now.

It was a pleasure having you here and chatting with you. Please come back when you can stay longer! Saludos y Hasta Luego!

Jon & Alicia & Jon Conner
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chanc2286
Celina, Texas
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Perfect”
Reviewed 14 May 2015 for a stay in April 2015
1
person found this review helpful

My wife and I stayed at Casa Toucan this past April, could not have asked for a more convenient, beautiful, peaceful Casita. Owners are great and full of useful information. The location of this condo could not be better.

How easy was it to book the property? How helpful were the directions to the property?
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Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Close prox to town
Liked least: Seagrass, unavoidable this time of year
Travelling group: Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 May 2015
Chanc & Teresa -

Greetings! Thank you for your kind words regarding Casa Toucan. We agree that we are spoiled by such a perfect location - everything in Puerto Morelos is within a 2-3 minute walk - yet the property is very quiet and peaceful. We enjoyed having you here and we look forward to seeing you again soon!

Best,
Jon & Alicia
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rmferry
Kingston, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Absolute Paradise”
Reviewed 23 March 2015 for a stay in March 2015
2
people found this review helpful

My husband and I just returned from an absolutely wonderful stay at Casa Toucan 3 in Puerto Morelos. Casa Toucan is very well maintained by the owner Jon and his wife Alicia, who were very welcoming and informative. Our suite was very cozy and romantic, with gorgeous sea views and located literally steps from the beach. The suite had everything we needed-enough dishes, appliances, linens, etc. and it was spotless when we arrived. The location cannot be beat-just out the front door and we were again steps away from the centre of town. There was a market, music, and plenty of amazing restaurants. There are many activities available near by, snorkeling, bike tours, etc. but my husband and I just wanted to have a relaxing, quiet break and we had just that. There were other guests at the Casa but they respected other guests' privacy and space. This was our first visit to Puerto Morelos and to Casa Toucan but we have every intention of returning again and again after our wonderful experience!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location and the cozy suite we rented
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Mar 2015
Ruth & Murray -

Thank you very much for your kind words regarding your stay at Casa Toucan. It was a pleasure having you here. We are happy that you discovered Puerto Morelos and all that it has to offer against a wonderfully peaceful, tranquil, relaxing backdrop. You are correct that you can stay very busy here with various activities, or you can relax and do nothing at all!

We look forward to seeing you again in 2017. Hasta luego!

Best,
Jon & Alicia
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kelly s
winnipeg
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A Perfect Fit!”
Reviewed 11 March 2015 for a stay in February 2015
3
people found this review helpful

We have vacationed in many tropical locations over the past 11 years. This was our first time visiting Puerto Morelos and it won't be the last. We researched the area thoroughly, and were pretty confident it was a good fit for us. Quaint, laid back, safe town with an exceptional beach / snorkelling, lots of great restaurants and very friendly people. Our most pleasant surprise however, was what a perfect fit Casa Toucan was for us. We stayed in the studio (Toucan 3) and found it to be exactly as advertised. Jon (owner) provided as complete an information package as you could hope for. Any inquiries made prior to arrival received prompt (within an hour or so) reply. Jon and Alicia are superb hosts and played a big part in what has become our favorite vacation to date. Muchas Gracias!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location
Liked least: leaving
Travelling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 Mar 2015
Kelly & Sharon -

Thank you for your kind words regarding your stay here at Casa Toucan. We are happy that you discovered Puerto Morelos and we hope to see you again soon. It was a pleasure being your host. Hasta luego!

Jon & Alicia
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Neesie818
Lino Lakes, Minnesota
Level 5 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Sweet cozy rental on the Oceanfront”
Reviewed 24 February 2015 for a stay in January 2015
2
people found this review helpful

When choosing a vacation rental I always start with location, location, location. I could tell Casa Toucan had a premium location on the beach in Puerto Morelos, a town where I once spent a day and dearly wanted to go back. Besides location the things that are important to me are a comfortable bed, cleanliness and good water pressure. Being on a budget I read the reviews of several rentals and thought that Casa Toucan was a good fit for my husband and me. Bingo, my research paid off!
After making the reservation (using Paypal) I was sent 8 pages of instructions. Some instructions were specific to the rental and others were tips and suggestions for dining and excursions in and around Puerto Morelos. I have never received so much information from a private owner before. They were very helpful too.
The villa was small but wonderfully equipped and had a very impressive oceanfront location. You certainly can walk to the restaurants and shops in the central area. My husband couldn’t get over the fact that Casa Toucan 3 had the best bed we’ve ever had in a Mexican rental! I never used the a/c because we caught the breeze off the ocean and also used a ceiling fan over the bed. There was a 5 gallon jug of drinking water in our kitchen and a refrigerator, microwave, silverware and dishes which I used. There was also a cooktop, pots and pans which I didn’t use but were supplied. Bath towels and toilet paper are supplied but like many rentals in Mexico face cloths, bar soap and shampoo is not. No big deal, I know that if you are not renting from a hotel to bring these items. The rental agreement clearly states what is here and what is not so just remember to slip some of those travel items into your luggage.
One pleasant surprise was the phone with free long distance to Canada and the US. It is right on the kitchen counter and you dial it just as you would a phone in the US with area code and number. This is something I have never had at another vacation rental. The wi-fi was great and we also had access to Jon’s personal library of movies which we played on the wall mounted flat screen tv while we were in bed. Touches like these really show that Jon does his best to make you feel at home.
Having a pool and Jacuzzi right outside the door was wonderful! It is small so you won’t be swimming laps but perfect to dip into after soaking up some sun. I appreciated having loungers and chairs and not having to compete for a good chair like so often happens at the big resorts.
If your travel style is similar to ours – you want a nice place in a great location without the big resort feel this would be a good fit for you.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: premium location
Liked least: signage (hard to find from the street)
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
28 Feb 2015
Denise & Dana -

Thank you for your kind words regarding your stay at Casa Toucan. This is our full-time home, and we want each apartment to be equipped in the way we would want it if we lived in that unit. We would not want to sleep on hard, uncomfortable beds, so neither should our guests! Thank you for taking the time to leave such a detailed review, and please come back to see us soon!

Best,
Jon & Alicia
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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