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“Perfection in Puerto Morelos”
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Very good
51 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Puerto Morelos, Yucatan Peninsula

Reviews from our community

Very good - based on 51 reviews
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Reviews from our community

Date | Rating
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English first
Laine A
Limerick, Pennsylvania
Level 6 Contributor
154 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Perfection in Puerto Morelos”
Reviewed 28 October 2017 for a stay in October 2017

From the outside, it may not look like much but step inside the gate and have your initial thoughts transformed. Casa Toucan is small oasis in Puerto Morelos. Located near the town square, the malecon and great restaurants, you will not find a better property to sit down your luggage. Beautiful lush gardens, sparkling dipping pool and the view you visited the Riviera Maya for. The beach is just outside the gate of the property: flat, wide, white sand await you. Never too crowded and a leisurely pace it is the beach solitude you have been craving.There are three units to choose from and each offers what you're looking for: comfort, the ocean and tranquility. Jon the owner and our host, is welcoming and easy going. For the money, you will not find a better value in Puerto Morelos.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
31 Oct 2017
Laine & Kim -

Hola! Thank you for your positive comments regarding your stay with us here at Casa Toucan. It was a pleasure having you here and talking with you and getting to know you a little. We hope to see you back here soon. Hasta luego!

Jon, Alicia & Jon Conner (and Sully, Lobo, Tika, Azi, & Tigre)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
COLZ123
Charlottesville, Virginia
Level 5 Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great Oceanfront Location Near the Square”
Reviewed 25 October 2017 for a stay in October 2017

My mother and I stayed in Casa Toucan 1 for four nights. The layout was great for us with two bedrooms and two bathrooms. The bathrooms were newly renovated and very nice. The beds were comfortable and each bedroom had more than enough built-in storage space for all of our belongings. The AC did a good job cooling down the bedrooms at night.

It was really nice to be so close to the town square - it is about half a block away. There are lots of good restaurants very close by. We enjoyed dips in the small pool and hanging out in the ocean. We were the only guests at Casa Toucan during our stay so we had our pick of beach loungers and mostly lounged by the pool. Most days someone would come to rake the seagrass from the beach.

Jon, the owner, lives on the top floor of the complex and was very hospitable. We always felt safe during our visit and would definitely come back to Casa Toucan for another stay.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Oct 2017
Coles & Sarah -

Thank you for your kind words about Casa Toucan. I enjoyed having you here and getting to know you a little. Thank you for leaving your suite so tidy and organized! We would welcome you back at any time and hope to see you at Casa Toucan again in the future. Please tell Sarah I said "Thanks for the gin!".

Hasta luego!

Jon, Alicia, Jon Conner, Sully, Lobo, Tika, Azi, & Tigre
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dreamtrav...
Madrid, Spain
Level 4 Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“As great as ever, and even better!”
Reviewed 30 April 2017 for a stay in April 2017

This is the second time we have stayed in Unit 1, and we are very happy we did. Unit 1 has had lovely renovations to the bathrooms, and a kitchen remodel is planned for later this year. Can't wait to go back and see it! The grounds are lovely, and the new additions to two other units have only made the whole space more gracious. Jon and Alicia are, as we had come to expect, such delightful hosts of the property. A word about a previous review - any difficulties from the new plumbing (and they were only occasional and mild) will be soon fixed - Jon is very proud of their property and really keeps on top of things. April weather was great, as March had been last year in Any time us a good time to be in PM at Casa Toucan.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Oct 2017
Nancy & Ed -

Thank you for your kind words regarding your repeat visit with us here at Casa Toucan. It is always a pleasure having you as our guests.

We haven't made any changes to the kitchen in suite Toucan 1 yet - it will probably get a facelift next summer. We did, however, tear out the brand new shower floors to address the odor, and I am happy to report that after the installation of U.S.-style p-traps, the bathrooms are odor free! The guys did a great job putting the floors back together so the newly-remodeled bathrooms look better than ever!

We hope to see you again in 2018. Hasta luego!

Jon, Alicia, & Jon Conner (and Sully, Lobo, Tika, Azi, & Tigre!)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kaysey66
California
Level 4 Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great location, helpful owners”
Reviewed 20 April 2017 for a stay in March 2017

We stayed for 4 days in unit 2 which had a nice balcony overlooking the pool and beach. The location was the best! Walking distance to the square, shops and many restaurant. The unit itself was spacious, clean and had an adequate assortment of cooking supplies. The bed was very comfortable; however the reading lights were on bed tables that were much too low , so reading in bed was not a good option. The top of the walls of the bedroom are open about 18 inches on 2 sides so that light and sound (TV) from the living space could not be blocked out.As we are older folks and have different sleeping habits, this was not ideal. The owner , Alecia was most helpful and did not intrude on our privacy . The pool was small, but fine to take a dip in. We found the gate to the beach extremely hard on our old joints as there is no handrail; however, there is public access a block away so we used this to do our beach walks.All in all we enjoyed our stay.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Oct 2017
Barbara & Roy -

Thank you for your kind words regarding your stay with us here at Casa Toucan. I have added your comments about the reading lights and the handrail to the beach to my to-do list! We appreciate feedback from our guests so that we can keep working to make the property better for all of our guests. We enjoyed having you here and hope to see you again in the future. Cheers!

Jon, Alicia, & Jon Conner (and Sully, Lobo, Tika, Azi, & Tigre!)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kelly s
winnipeg
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Absolutely No Surprises”
Reviewed 23 March 2017 for a stay in February 2017
3
people found this review helpful

My wife and I stayed at this exceptional property for 2 weeks in Feb. This was our second time visiting Casa Toucan. We have stayed in 2 of the 4 units on the property. I take exception to some points in the previous review and wish to relate our experience. First of all the owner supplies complete, detailed and accurate information about the area, property including rules and regulations. Absolutely no surprises! Read them. Shared outdoor common area works great, only 3 other couples at most and plenty of space, chairs, tables and room in the pool / hot tub. We have found that the owners being on site is a MAJOR positive in our holiday. If you need something fixed, adjusted, advice, directions or just an opinion on where to find a great breakfast, they are always available. It's like having the ultimate concierge service; accommodating, friendly and discreet. We have met many other couples during our times at Casa Toucan whom express the same opinion. Check out next winters availability calendar, booking up quickly with return guests. I'm one of them.

Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Oct 2017
Kelly & Sharon -

Thank you for your positive remarks regarding your stay here at Casa Toucan. And thank you for coming to our defense jajaja! In my three decades of working with the public, I have found one unequivocal truth: No matter how hard you work and try, there will be people that you simply cannot make happy. Luckily this has been the case in a tiny minority of our experiences hosting 300+ groups of guests here at Casa Toucan. The vast majority of our guests are awesome people (like yourselves!), so we don't let the occasional curmudgeon bother us. As you stated, a high percentage of our guests (like yourselves!) return again and again, and we will always work to make their experiences better each year.

It was a pleasure having you here again this year, and we look forward to seeing you in 2018!

Best,

Jon, Alicia, & Jon Conner (and Sully, Lobo, Tika, Azi, & Tigre!)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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