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Mobile50476069687

Genuine review

4.0 of 5 bubblesReviewed 23 Sept 2024
This is a lovely hotel with beautiful surroundings, the location is perfect, pool is excellent, the private beach is nice with great facilities and the water is a perfect temperature. Very good service, the staff are lovely and can not do enough for you, the rooms are very nice and The Aangan by Rohit Ghai restaurant was fantastic, the tastiest food I have ever eaten.
Lovely touches like the rooms have a complimentary mini bar that is replenished each day and whether you go to the private beach or the pool, as soon as you stand by a bed, one of the staff come over immediately and make the beds for you and provide a cool box full of ice with drinks.
I really enjoyed staying at this hotel, if I had to say anything against, it would be that the breakfast buffet was lacking in quality and choice, it would have been better if there were outside bars to get drinks in the evening and the pool restaurant stopped serving food at 5pm and drinks at 6pm, the pool area is so nice we were staying until 8pm some days and it would have been nice to get a drink.
Apart from that I could not fault this hotel at all.
Date of stay: September 2024
Trip type: Travelled as a couple
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Nick Flynn, General Manager at Shangri-La Al Husn, Muscat, responded to this review
Responded 1 week ago
Dear Mobile50476069687,

Thank you for your genuine and detailed review! We’re delighted to hear that you enjoyed our beautiful surroundings, the excellent service from our team, and your dining experience at Aangan. Your feedback regarding the breakfast buffet and the evening bar service is invaluable, and we will certainly take it into consideration as we strive to enhance our guest experience. We’re glad you enjoyed your stay overall and hope to welcome you back in the near future.

Warm Regards,
Nick
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      9 - 14 of 2,706 reviews
      Reviewed 23 September 2024 via mobile

      Fourth visit to Shangri-La Al Husn and still just as good as it always has been.

      It’s still the staff that make the difference. Particular mention has to go to Said and Anwar at the pool, Jerome at Sultannah, Pratik at Aangan and Jubel who kept our room spotless and created the most unique towel art we have seen!

      We will definitely be back!

      Date of stay: September 2024
      Trip type: Travelled as a couple
      Thank Aylesbury_BucksPandS
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nick Flynn, General Manager at Shangri-La Al Husn, Muscat, responded to this reviewResponded 1 week ago


      Dear Aylesbury_BUcksPandS,

      Thank you for your kind words and for choosing to stay with us again! We’re delighted to hear that our team, especially Said, Anwar, Jerome, Pratik, and Jubel, contributed to your memorable experience. We all look forward to welcoming you back on your next visit!

      Warm regards,
      Nick

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 16 September 2024

      We have come to Oman to celebrate our wedding anniversary it has been perfect .

      When we arrived it was quiet as it was still the end of low season but as the days went on facilities re opened and more guests arrived increasing the atmosphere.

      The hotel is what one would expect from the Shangri La brand its attention to detail is fantastic. The views at the hotel and back drop are just stunning .

      The staff have been very welcoming and one must take time to mention Jerome at breakfast. His professionalism goes beyond what is expected of him . He is a huge asset to the company .

      The restaurants we ate in the food was Devine especially Sultanah fine dining where we had our anniversary dinner .
      The staff presented us with a cake after our meal . The table has rose petals scattered around . They made our special day feel perfect .

      We have to Thank Cylia in Customer relations for ensuring our stay was memorable to the point that we are planning our next trip to Shangri la.

      Thank you all staff at Shangri La Al Husn

      Date of stay: September 2024
      Trip type: Travelled as a couple
      Thank Ellen W
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nick Flynn, General Manager at Shangri-La Al Husn, Muscat, responded to this reviewResponded 1 week ago

      Dear P6634PUellenw,

      Thank you for your lovely review! We’re thrilled to hear that your anniversary celebration was perfect and that our team, especially Jerome and Cylia, made your stay so memorable. It's wonderful to know you enjoyed the stunning views, the dining experience at Sultanah, and the special touches for your anniversary. We look forward to welcoming you back for your next stay!

      Warm Regards,
      Nick

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 8 September 2024

      There‘s so much to say… For starters, the staff is amazing, welcoming, extremely professional and helpful! From the reception (Jassim, Zeinab, Saira, Sami and Sheena) to the beach staff (Hossain, Said and their colleagues). Also, the breakfast included in our stay was delicious and the daily cleaning by the staff was exceptional! My wife and I came to Al Husn from Bosnia for our honeymoon and we feel so relaxed and well taken care of. We were a bit sick at the beginning and were immediately dropped off at the resort’s clinic (medication was so cheap!). We will definitely come back.

      Room tip: Check out all the facilities offered when going to a resort! A staff member kindly offered to show us around and we found many gems!
      Date of stay: September 2024
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank habilj123
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nick Flynn, General Manager at Shangri-La Al Husn, Muscat, responded to this reviewResponded 1 week ago

      Dear 883aminad,

      Thank you so much for your wonderful review! We’re delighted that you chose Al Husn to celebrate your honeymoon, and it's heartwarming to hear that you felt so well taken care of by the team.
      It’s fantastic to know your stay was relaxing and memorable.

      We are all looking forward to welcoming you back in the near future

      Warm Regards,
      Nick

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 30 August 2024

      First class service from start to finish from every member of staff you encounter. We booked via a Expedia however on arrival we were informed our break had been cancelled . Mostafa the front office manager genuinely good not do enough to help us sort everything out. This break was for my husbands 50th not only did he sort our booking had the room decorated !
      Stunning location, excellent choice of restaurants, beautiful pool, afternoon tea, cocktails and canapés in the evening. Breakfast range was vast and beautiful we both had an omelette and it was the best we both have ever had! The GM of the hotel was greeting everyone at their tables genuinely asking how their stay was, we have travelled around the world and this is the first time we have ever had a GM do this.
      We will certainly be staying again !

      Date of stay: August 2024
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      1  Thank Eilish1974
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nick Flynn, General Manager at Shangri-La Al Husn, Muscat, responded to this reviewResponded 1 week ago

      Dear Eilish1974,

      Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and that our team, especially Mostafa, was able to make your husband's 50th birthday so special. It's great to know you appreciated the service, beautiful location, and dining experiences.

      We look forward to welcoming you back in the near future.

      Warm regards,
      Nick

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 25 August 2024

      Elevate your next holiday high above the shimmering turquoise waters of the Gulf of Oman. Shangri-La Al Husn is an adults-only clifftop sanctuary, with over 180 rooms and suites and access to all facilities at Shangri-La Barr Al Jissah. This luxury 5-star resort has private beach and cove, dramatic infinity pool and breathtaking views provide the perfect backdrops for a serene seaside escape. My 5D 4N stay here was filled with a wide range of exclusive complimentary perks and immersive experiences, as well as a welcome that’s as warm as the Omani sunshine. 🌅🥐☕ Sharing my itinerary to inspire your next luxurious holiday in Muscat, Oman:

      D A Y 1 ——
      ✈️ Luxurious Airport Transfer

      🔑Arrival & Check In

      🚪Enjoy the One Bedroom Panoramic Suite

      🍸 Aperitif Hour at Sultanah

      🍽️ Dinner at Sultanah

      D A Y 2 ——
      🍳 International Breakfast at Sultanah

      🏊Relax at Outdoor Pool Area

      🦞 Seafood Lunch at Mahhara, Beach Restaurant

      🍸 Pre-dinner drinks at Piano Lounge

      🐟 Seafood Dinner at Bait Al Bhar

      D A Y 3 ——
      ☀️In-Room Balcony Breakfast

      🐬 Afternoon Boat Trip with Dolphin Watch

      🌴 Relax at The Courtyard

      🍹 Clifftop Cocktails

      🍛 Indian Dinner at Aangan by Rohit Ghai

      D A Y 4 ——
      ☀️Buffet Breakfast at Al Tanoor

      🏖️ Relax at Private Beach

      🍔 International Lunch at Circles

      🫖 Afternoon High Tea at Sultanah

      🍜 South-East Asian Dinner at Chowmee

      D A Y 5 ——
      ☀️In-Room Balcony Breakfast

      🚘 Classic Car Collection Tour

      🪴 Frankincense Garden Tour

      🍝 Lunch at Al Muheet Pool Bar

      🧖 Spa Treatment at Luban Spa

      🧳Luggage Collection & Check Out

      Date of stay: September 2023
      • Trip type: Travelled with friends
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      1  Thank StefanoMalachi
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nick Flynn, General Manager at Shangri-La Al Husn, Muscat, responded to this reviewResponded 1 week ago

      Dear StefanoMalachi,

      Thank you for sharing your wonderful itinerary and review of your stay at Shangri-La Al Husn! It sounds like an incredible 5 days filled with luxury, relaxation, and unique experiences. We're thrilled that you enjoyed the exclusive perks and stunning views, and we hope this inspires others to visit for their own unforgettable escape in Muscat. We all look forward to welcoming you back in the near future.

      Warm Regards,
      Nick

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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