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Reviewed 8 February 2018

For a Mexican hotel, this is great for a lot of reasons -- cleanliness, safety being top among them. While the rooms are spare, they are spotless and functional. It is still a very new property.

Staff is attentive to detail, professional, courteous. I appreciated that it has a staffed entry into the entire property -- the guard makes sure only guests are coming in, so it feels safe.

It also has the best breakfast ever, with fresh everything. Especially loved the freshly juiced pineapple juice with juiced mint in it.

The main highway passes below the hotel, but in the rooms you cannot hear the traffic. You can hear it in the open-air dining room, but not loudly.

Downside -- no restaurants nearby, no business center, and you'll need a car or driver.

Room Tip: Ask for a room facing the lake.
  • Stayed: January 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Suzanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ventassrhotel, Gerente at Gamma Chapala, responded to this reviewResponded 14 February 2018

A pleasure to read you

We appreciate your comments and we look forward to your return soon

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2017

This newer hotel is immaculate but very basic. The rooms are stark and do not have any storage like drawers. There are 5 hangers for clothes and that is it. The swimming pool is pleasant but not very big or deep. Perfect for children. This hotel primarily serves weekenders from Guadalajara (which is about 1/2 hr away. It might be problamatic if you don’t speak Spanish as there was only 1 person at reception that speaks English. He is not there all the time.

Room Tip: For 100 peso more ($5) get a junior suite.
Stayed: December 2017, travelled as a couple
Thank kwsunset1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ventassrhotel, Director de Relaciones con Clientes at Gamma Chapala, responded to this reviewResponded 19 January 2018

We appreciate your comments

Our hotel is designed for short stays and the practicality of our clients, if you come for a long stay ask for our suites equipped with a series of services and furniture that will make you feel at home.

Best regards
.

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Reviewed 19 December 2017 via mobile

We have stayed a ALOT of hotels in Our travels through Mexico and this was definitely one of the nicest and cleanest. The hotel is brand new, so it’s super clean and has very nice, modern decor/furnishings. The staff was very helpful and one guy at the front desk spoke perfect English, so that was awesome. They had a really nice hot breakfast too, in the part of the hotel where you have an amazing view of the lake and the mountains. Very happy with this hotel and would stay here again if we ever had to go back to Chapala.

Stayed: December 2017, travelled on business
Thank tia571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ventassrhotel, Director de Relaciones con Clientes at Gamma Chapala, responded to this reviewResponded 19 January 2018

We appreciate your comments.

Today, our level of excellence depends on the areas of opportunity observed by the person receiving the service.

I am infinitely grateful for your valuable time and excellent touch in each of the points mentioned in your comments.

We hope to have him back.

Best regards

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Reviewed 2 weeks ago
Google Translation

Stayed: September 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2018
Google Translation

Room Tip: Las de la planta alta tienen vista al lago
  • Stayed: April 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAMMACHAPALA, Gerente at Gamma Chapala, responded to this reviewResponded 21 July 2018
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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