Came to this establishment for the 2nd time. Came with a group of 12 so we booked.
After the waitress sat us down, we were ignored for a minimum of 25mins. We were given 2 menus between 12 of us. After a family day out in chessington. We were exhausted, hungry and thirsty. No one has actually came to serve us. I understand it was full and it was busy. However as a minimum, you still have to offer us a drink promptly.
Eventually my wife had to walk up to the bar and request someone to come and serve us. We ordered a mixtures of food, starters, rices and BBQ etc. My wife ordered a pot of noodles for the children and requested to have an item removed. The waitress rejected our request and said the kitchen is too busy to alter it. I was actually thinking if the food was ready made. My wife wanted to remove the glass noodle and have udon noodles instead and asked them no matter what they must remove it and we were willing to pay the extra for udon noodles. For a pot that cost £25. Surely you would do that for your customer.
Started were served promptly. But...... not our drinks. Around 15 mins later, we nearly finished our starters. We felt we must ask the waitress about our drink. Guess what, she forgot to place the drink order. Typical.
Then noodle mixed pot came first with the main as it was for children/ ready prepped and the glass noodle were right on top of it. We didn’t say nothing as we can just remove them ourselves. When the waitress came to serve the remaining of our main, she noticed we were picking out the noodles and brought up udon. I guess she forgot it as well.
Finally bbq came. They cooked our bbq with the gas off........ what a joke. Not even going to talk about this anymore.
When the bill came, 10% service was included. I surely not going to pay that. When waitress was counting, she said the money was short. I directly told her, they didn’t not deserve service charge.
No a good experience but be honest food was ok. Not great but ok.
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