Went last night to watch the Champions League whilst staying over at the hotel. I ordered a burger at 7.35 before the match kicked off, and didn't get it until almost 8.40! The restaurant wasn't very busy and there were others who were served before me, even when I had ordered much before... The chef's had clearly forgotten my order. However I had to ask twice to get an update and also after making a point of how ridiculously slow it was, they offered me a free half pint for the delay, didn't get the impression the restaurant manager was that bothered. Food wasn't bad, I had the beetroot burger... But the wait definitely took the gloss off the evening.
Next time I'll be ordering room service or taking a drive somewhere else.