Excellent beach, large pool, spacious rooms, excellent location with guarantied good weather in January, excellent swiming in ocean, friendly staff at front office, helpful housekeeping, valet parking, good SPA
The beach and pool are the best parts about this hotel. If you are expecting 4 or 5 star service, then stay somewhere else. The rooms are outdated and are in desperate need of a remodel. The last time I stayed at this property was over 12 years ago and the hotel has gone down the drain. It's so outdated and hasn't been touched or maintained. The staff (with the exception of 3 people) were not friendly or accommodating. It feels like there's no leadership or management on property and that everybody does the bare minimum and doesn't want to be there. The rates you pay to stay here aren't worth it!
The rooms were wonderful, and the service was excellent! I enjoyed walking on the beach between conference sessions, and meeting with colleagues around the resort. The food was delicious, and I would definitely stay here again.
Disclaimer: I have not stayed at the hotel as of yet, but we love the State Beach there, and booked our hotel about 1 month ago at the Hapuna Beach Prince for Oct 14-19 2017. I cancelled my reservation today.
I called to investigate the accessibility for those with mobility restrictions; called the 800 number (Oahu) and then was transferred to the concierge at the Hapuna Beach on the big island. In the course of describing the significant distances between buildings, and how you need to walk between buildings to take different elevators to get from point A-B and get to the pool area, I found out that one building (with the elevator to the pool level with additional stairs to the beach 'is undergoing major renovation'. The website does not warn you about the planned construction....it is both inside and outside what was described as a full renovation and when asked I was told it 'will be noisy'.
After a stay in crowded Waikiki, this hotel looked very peaceful and quite to us. We visited this hotel 7 years ago also. One thing we noticed is, the beautiful flowers in the hotel grounds that existed 7 years ago are no longer there. We compared our pictures with 7 years old pictures to verify this. Also, if you have snorkeling in mind, we did not see much at the beach. But it is still a very beautiful beach to swim in. The closeness to the airport makes this hotel very convenient after an 8 hour trip.
Beautiful resort on a pristine beach. Room and resort area are super comfy and impeccably maintained. Service is also very friendly. Had to remove one star for mediocre food quality and dining options on site.