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3,018
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All reviews gold floor luana lounge brown's deli hale kai spa without walls president's club north tower fairmont orchid brown's beach house the big island sea turtles fish sushi restaurant golf course our honeymoon garden view paddle boards
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Reviewed 17 May 2018

We were here for a conference and while this place is beautiful, everything was a la cart! But the grounds and the rooms and the service was top notch! The restaurants while expensive were exceptional for the cuisine. We thought about venturing out but after day tours it was nice to just come back here to one of the many restaurants for dinner. And to top it off one of the best snorkeling reefs is right in front of the hotels ocean front view. There were many colored fish and of course the honu (green sea turtles) abound the beach.

Room tip: Don’t bother with ocean view rooms as we paid for this and it really a waste of money!
Date of stay: March 2018
Trip type: Travelled on business
3  Thank Deborah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dena H, Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 19 May 2018

Mahalo!

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Reviewed 16 May 2018

Overall, this was one hotel I wanted to be Great, but almost misses the mark by being too large and crowded. The place was packed at all times and felt that way.
Staff Rating - 5 Stars - they made our stay amazing
Food/Restaurants - 5 Stars - Amazing Menus and great wine
Property as a whole well done and great landscaping

Room tip: Gold is Best
Date of stay: April 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank rlpple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dena H, Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 18 May 2018

Mahalo for your review

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Reviewed 15 May 2018

Our stay at the Fairmont for our honeymoon was wonderful! The inroom breakfast was so delicious. Natasha at the front desk was so wonderful! Amazingly personable professional and conversational. She was even able to give us an upgrade. The pool attendants were also very kind and we liked the bartenders. The only service we had a problem with was the bell men they seemed tip hungry suggesting in conversation that tip was required. Also didn’t seem willing to help us so it was a feeling of double standards.

Date of stay: May 2018
Trip type: Travelled as a couple
Review collected in partnership with fairmont.com
Thank tsenseman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dena H, Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 17 May 2018

Thank you for your feedback

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Reviewed 15 May 2018

Wonderful resort hotel with nice meeting rooms and great service, wonderful cooked breakfast each morning with the meeting. Service was excellent and friendly, grounds were beautiful, waterfall, large Koi, nice spa, several very good restaurants, pools, quiet area a very relaxing environment..

Date of stay: May 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Rx-Wayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dena H, Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 17 May 2018

Mahalo

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Reviewed 15 May 2018

Exceptional location and grounds. Great amenities including free services like a free shuttle service to the nearby shopping and restaurant center, and cultural walking tour. All staff were very friendly and helpful. Our room was very comfortable and quiet with a great partial ocean view. The sunsets are breath taking and can not be beat!

Date of stay: April 2018
Trip type: Travelled as a couple
Review collected in partnership with fairmont.com
Thank Janet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dena H, Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 17 May 2018

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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