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Diana A

Charming and friendly

4.0 of 5 bubblesReviewed 19 July 2019
Although a little away from the old quarter the staff were amazing and the rooms very clean. The buffet breakfast was always beautiful and fresh. The staff are very helpful and give great recommendations. Would definitely stay again.
Date of stay: July 2019
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FlowerGardenHanoi, Giám đốc quan hệ khách hàng at Flower Garden Hotel, responded to this review
Responded 19 July 2019
Dear Diana A,

Thank you for your recent stay in Flower Garden Hotel Hanoi. It was truly a pleasure to serve you.
We appreciate your honest feedback, your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

I also want to thank you for your further feedback as it gives us an opportunity to improve on our products and services.

Thank you for staying at the Flower Garden Hotel Hanoi and we hope you choose to create more memories with us whenever your travels bring you back to Ha Noi Viet Nam.

Sincerely,

Nguyen Viet Hai (Mr.)

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (534)
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Reviewed 10 July 2019

2night stay in Ha Noi Flower Garden while travelling Hanoi tot HCM city .

Friendly and professional reception. Nice and complete rooms. Good location just out of the center. And everyone happy while Vietnam won. I recommend this hotel.
Rút gọn

Date of stay: July 2019
Trip type: Travelled on business
1  Thank Extraordinary741582
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FlowerGardenHanoi, General Manager at Flower Garden Hotel, responded to this reviewResponded 11 July 2019

Dear Extraordinary741582,

Thank you for your recent stay at Flower Garden Hotel Hanoi and for taking the time to share your review.

It is always a pleasure to receive your positive feedback. I will share your comments with our team.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Have a nice day!

Nguyen Viet Hai (Mr.)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2019

Had stayed in this hotel 03 times (three different room provided) during my business trip to Hanoi in June 2019. Rooms, foods, services & staffs have never disappointed me. Hotel's location is quite near from the Hanoi Old Quarter and shopping area after few minutes of walking. Fabulous views from hotel's roof top restaurant to the West Lake, Red River, Long Bien Bridge....

Surely, I will choose this hotel again for staying in the future & would highly recommend Flower Garden Hotel to all of my friends!

Keep up your outstanding services!

Room tip: Room number 1307 is one of the best room of view
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank KevinAndrew6886
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FlowerGardenHanoi, General Manager at Flower Garden Hotel, responded to this reviewResponded 10 July 2019

Dear KevinAndrew6886,

Thank you for your recent stay at Flower Garden Hotel Hanoi and for taking the time to share your review.

It is always a pleasure to receive your positive feedback. I will share your comments with our team.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Have a nice day!

Nguyen Viet Hai (Mr.)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2019

Stayed at this hotel for 3 nights. The room was very clean, spacious and well maintained. Breakfast was great with a lot of high quality food, pho was so delicious.
Staff was very attentive and helpful. Wifi was strong. Quite good location just 1 mile to Kiem Lake and a lot of restaurants and pubs nearby. Recommended !

Date of stay: July 2019
Trip type: Travelled as a couple
1  Thank Oliverth308
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FlowerGardenHanoi, General Manager at Flower Garden Hotel, responded to this reviewResponded 9 July 2019

Dear Oliverth308,

On behalf of the whole team of Flower Garden Hotel Hanoi, I would like to thank you for staying with us and for sharing your warmly feedback on Tripadvisor.

It’s also a pleasure to know that our staff provided you good service.

Thank you for such a review. We look forward to welcoming you back to Flower Garden Hotel Hanoi.

Have a nice day!

Sincerely yours,

Nguyen Viet Hai (Mr.)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2019

It was absolutely an amazing experience! The service was outstanding with friendly, kind staff that willing to do everything they can to make my stay most comfortable and enjoyable. The room was nice, clean, modern and had all the amenities I needed for doing little business on my vacation at a very reasonable price, excellent value!!! This will be my go-to hotel when I visit Hanoi in the future.
July 2, 2019

Date of stay: April 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Ngu C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FlowerGardenHanoi, General Manager at Flower Garden Hotel, responded to this reviewResponded 9 July 2019

Dear Ngu C,

On behalf of the whole team of Flower Garden Hotel Hanoi, I would like to thank you for staying with us and for sharing your warmly feedback on Tripadvisor.

It’s also a pleasure to know that our staff provided you good service and our Facilities was meet your demand.

Thank you for such a review. We look forward to welcoming you back to Flower Garden Hotel Hanoi.

Have a nice day!

Sincerely yours,

Nguyen Viet Hải (Mr.)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2019 via mobile

We stayed here as part of our tour package and it was meant to be 2 nights but due to the air con breaking down we were moved to another 4* hotel.

Firstly I wouldn’t class this as a 4* hotel, it is definitely a 3*.

The location is good and convenient.

The staff on the door and front desk are nice, friendly and helpful but in the restaurant they appear unhappy and unfriendly. The breakfast was okay but nothing special.

The hotel is certainly missing a pool.

The room was clean and okay for an overnight stay and the bed and pillows comfortable.

Date of stay: June 2019
Trip type: Travelled with friends
Thank natters14
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FlowerGardenHanoi, General Manager at Flower Garden Hotel, responded to this reviewResponded 10 July 2019

Dear natters14,

Thank you for taking the time to tell us about your experience at the Flower Garden Hotel Hanoi.

I am sorry to hear that your experience did not meet your expectations.
At Flower Garden Hotel Hanoi, we strive to provide a superior service experience for every guest. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future.

With much appreciation,

Nguyen Viet Hai (Mr.)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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