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Reviewed 29 March 2018

I rediscovered Koh Samet and it is really a great place. This resort is clean and nice, the restaurant is good and cheap and the location is quite yet accessible to the main beach. The only downside is that there is no swimming pool .... but who cares when you have a nice sea ! Good stay.

  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Fred C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2018 via mobile

First of all, the hotel is located at the beach Ao Wai. It’s the best beach on the island with crystal clear water and lovely white sand. A must visit for sure!

BUT there is only one hotel and restaurant on the beach. The hotel standard is okey, nothing more than that. The staff though is horrible. We don’t often really care about the staff, but when the speedboat who where supposed to pick us up for the day trip didn’t arrive, the staff just said they forgot... The food ain’t that good either and the waitresses hasn’t smiled once since we got here!

Conclusion, rent a motorbike or take a taxi to the beach over the day and enjoy the lovely beach, then go home. Don’t stay here!

Stayed: March 2018, travelled as a couple
1  Thank RobinS1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2018

We were very disappointed at our 3 day stay with a few things
Reservation: We booked a bungalow at the beach with a double bed and received a room with two single beds. Only on the second day we could move to another room.
WIFI - it says it's free in every room. But this is not worth to talk about it. Both rooms had very poor reception and we had to use our data rooming to get our E-mails.
Beach: Small and crowded.
Noise: If you keep the door or windows open you will be entertained with disco music till midnight
But we have some positive as well ;-)
Doors and windows have tight mesh protection to keep the mosquitoes out
Staff is very friendly
Food is very good - except breakfast that is average
Concluding: We will come back to Kho Samet but try another Resort

  • Stayed: March 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank Thinkabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2018

Beach is stunning. Decent amount of shade.

Originally booked a standard room - it was infested with ants. PAID to move rooms, now in a cottage beachside. Much better than the last, still a bit of a red ant issue but bareable.

Restaurant was awful
Staff are awful

No lights on pathways so finding your way around at night was difficult.

Power was out one night, no air was killer.

Wouldn’t ever suggest staying here. Not worth spending a dime here.

Stayed: March 2018, travelled as a couple
Thank takemewithu2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2018

I don't normally write reviews. I've only written 1 negative review in my 20-years on the internet. My experience at this hotel has inspired me to revive an old Tripadvisor account just to warn people not to stay at this hotel.

I've lived in Thailand for 10 years and have stayed on Koh Samet at least 7 times before my last trip. Due a miscommunication, we booked at Sametville and not Samed Villa, which is a lovely resort and similarly priced. (There appears to be some dishonest pricing on some booking sights, this hotel is not 3,000 THB/night quality. It’s not worth 2000 THB/night. This hotel would be fairly priced at >1000 THB/night.

Quite simply, this is the worst hotel I have stayed at in Thailand. This includes shared hostel dormitories that only cost 3 USD a night. I've never had such an unpleasant experience with a hotel. If this is the last resort available on Koh Samet, then change your plans and stay on another island. Though not overly expensive, the hotel is an extremely bad value in every way.

The major issues with the hotel appear to be at the management level. Most of the staff were fine, but the organization is deeply flawed. Nobody responded to our emails and we were unable to contact the hotel in advance to confirm an arrangement a cot for our infant. (All the phone numbers provided were incorrect.) Even though we booked a cot through the 3rd party internet booking site and tried to both call and email the hotel, there was no cot waiting for us. The front desk seem perturbed that we'd even want a cot for our baby.

We were travelling with 2 other couples and there were not enough children's beds for everyone, even though we all booked in advance. The manager reluctantly found an old metal childrens' bed for us. It was like something out of a horror movie. The mattress was too small and our 1-year-old son fell through the metal slats on several occasions. The paint was chipping off; our son kept pulling paint flakes off of it. There were exposed bolts and the frame was covered in rust.

The hotel informed us there would be a charge of 30% of our total room fee per night for the bed. (Other hotels on Samet provide this for free.) Our friends with toddlers did not receive a cot. Instead, after repeated requests, the hotel found some old mattresses and put them on the floor with some mismatched old sheets. These rags increased the nightly fee by 100% of their agreed upon rate. None of these extra charges were communicated with us at any point in the booking, nor were any of our emails responded to in a helpful manner.

One of our friends tried to change their travel dates about a month before the booking dates. They were informed that the hotel would charge them for the canceled days even though their official policy says otherwise. My friend was hung up on repeatedly while trying to fix the issue. Again, the manager was oddly rude and confrontational.

The front desk staff are as rude as other reviewers have mentioned. I didn’t receive a smile or friendly expression from check in to check out from the front desk/manager. Every basic inquiry was treated like a huge imposition. (Can we get more blankets to stuff in between the hole of the cot so our baby doesn’t fall through? etc.) Even though a lot of the cleaning staff don't speak English or Thai, they're generally friendly. The restaurant staff were also generally fine; a few of them were terse or grumpy but they have a stressful jobs and don’t appear to be well supported. The actual management were generally aggressively rude and dishonest. I saw more than one guest get in a heated argument with the woman who appeared to be the head manager of the hotel.

It’s possible that in the past, this was a nicer hotel. I think that perhaps they’ve shifted their business model to cater to large tour groups. This means the hotel has little incentive to be good, or clean or friendly. Large tour companies will just book 100 guests into the hotel for a day or two before they’re shipped off to another location. I think this probably burns out the staff and disincentives any positive interactions between the staff and guests.

The Good:
• The physical beach is nice. Probably because the hotel is so terrible, the beach is one of the least populated on the island. There is plenty of shade. To their credit, the beach is cleaned every morning.
• Some aspects of the hotel seem to have improved based upon previous negative reviews. For example, the breakfast is fine. It’s not great, but there is a bit of variety and it’s more than enough food. It’s not 5-star dining, but it will fill you up. They fixed the broken toaster during our stay.
• Some of the staff seem to be trying really hard, but are let down by management.
• The pool is nicer than expected. It was clean and big. I wish there was more shade during the mid day, but it was fine.
• Unlike some of the above reviews, the house cleaners did come every day we asked them to. They resupplied the hotel soap, 2 bottles of water and toilet paper. They were always friendly and helpful. They didn't speak much Thai or English, but tried hard.
• The air conditioner worked. The hot water worked. The water pressure was fine.
• Some of the food was pretty good. Overpriced, but not bad. I genuinely enjoyed some of the dishes we ordered. Much better food can be found 1-2 beaches to the north. (Ao Wong Duen etc)

The Bad:
• The management/front desk are incredibly cold and unwelcoming. I’m not expecting obsequiousness, but a smile would be nice. Any basic request was met with disinterested huffiness.
• The hotel is more expensive than much nicer, cleaner, friendlier and better run hotels on the island. It’s very bad value by Thai standards.
• The resort is covered in garbage. I’m not complaining about the beach itself. Tides bring in garbage and the beach was cleaned every morning. The actual grounds of the hotel are littered with old bags, bottles and broken bits of beach equipment.
• I wanted to repeat just how much garbage there was strewn across the resort. Most bungalows won’t have nice views, just garbage and dead plants. It was impossible to take a flattering photo from our room.
• The hotel is isolated but not in a good way. As this is the only business in this specific bay, there is little incentive to provide good service or food. The staff are apathetic, confrontational and antagonistic. Eventually we hired bikes from the main town so we could escape to nicer resorts/environments. (In house bike rental is over double the island standard.)
• The business model seems to take advantage of stranded guests who aren’t confident finding ways out of the resort. There is no easy taxi service and the staff refuse to help with booking or travel advice on the island.
• The rooms are terrible: old, dirty, barren, offer no protection from mosquitoes. They supply an old CRT TV but I’m not sure why. Basic expectations like a kettle, and toiletries were largely absent. We were begrudgingly supplied a kettle a few days later after several requests. As noted above, there are no pictures or decorations. The rooms feel like old soviet housing dropped onto a Thai island.
• The refrigerator turns off when you leave the room. Due to the design of the key card system; the fridge is useless for keeping things cold unless you stay in the room. (There are easy work arounds to the system, but still inconvenient.)
• Several of the bungalows have collapsed and are just moldering with no signs of being fixed.
• There is no internet in the bungalows, which doesn’t bother me; but might upset others.
• The food, especially for dinner was extremely overpriced. The quality of the food was fine, we had some nice dishes, but not in line with the pricing in terms of quality or presentation. For example som tum (papaya salad) is 200 THB; more than double the price of som tum we had on other beaches. Island food is always more expensive but the resort jacks up prices by and additional 30% over other restaurants on nearby beaches. The food is generally the quality of standard street food but at about 600-700% mark ups.
• Staff are unprepared for large groups they seem to cater to. On several occasions large crowds of package tour groups came to stay at the resort. The restaurant could not keep up with the rush. Lunch often took 1+ hours of waiting for the food. The breakfast bar was often rushed and then barely restocked. Guests were literally body checking people out of the way to get their breakfast. This isn't the fault of the restaurant workers, sometimes the hotel just seemed over booked throughout the week.
• There are not enough umbrellas/parasols in the resort. I think there were 4 in total. Many of the tables have no shade, none of the pool loungers have shade during the day.
• Beach towels and pool aren’t supplied. Old bath towels are supplied but they’re not really appropriate for outdoor use. (Very small and threadbare.)
• All the signs on the resort are faded and unreadable. Just adds to the general shabbiness of the resort.
• The servers in the restaurant are paranoid about people not paying for food. This might be well founded but it’s not relaxing. You’re not allowed to put bills on to your room so must always carry cash with you. The staff will ask your room number to track you down if you leave the restaurant area without settling your bill.
• The restaurant is creepy and depressing at night. Other parts of the island have nice ambience and a friendly vibe, but the restaurant at night feels like an abandoned diner. This doesn’t seem like a major issue, but it’s not a nice place to be. You wouldn’t expect a beach resort to feel like an abandoned gulag from the late 1980s.

This hotel simply needs to do better. It’d be best if the hotel closed for a year and renovated. Everything needs to be cleaned up and improved. It’s simply not good enough for what they pretend to be. It’s a bare bones, unprofessional bungalow operation on a nice beach trying to compete with actual resorts.

Room Tip: For a good room, book at another hotel and avoid this one.
  • Stayed: February 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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