My husband and I went horse riding with this company and it was our first horse riding experience. They cater to all ranges of experiences apparently. We were first time riders and I expected atleast 5-10 minutes of briefing- we got less than 30 seconds of “training”. Anyways, the ride was okay and some spots had good views. There were 2 professional riders with our group of 5 riders. You would think that’s a really good ratio but what’s the point if both the professionals are riding together in the front while the rest of us try and follow?! Close to the finish of our ride, my horse got scared by a flying plastic bag and jumped in panic. My foot got stuck and eventually I fell completely off the horse and onto my back on the rocks. I was lucky that the horse didn’t jump on my chest in panic. When that happened, both the professional riders were all the way in the front. When they saw what happened, they still waited sometime before they came and helped me. As if they expected me to just brush off the dust and jump back on the horse! After this, there was absolutely no sense of compassion or empathy..first aid was only offered after we asked for it...they didn’t even offer water! It was a very scary experience and I was lucky that things didn’t end up terribly. The riders were rude and don’t expect any form of customer service from them.
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