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“Great location , perfect for friends and family”
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Review of Casa Cris

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Very good
4 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 6
Vilamoura, Quarteira, Faro District, Algarve

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
Matt R
Essex
1 review
“Apartment ok, poor management”
Reviewed 21 July 2017 for a stay in July 2017

This is only my 2nd ever review, however i felt i had to write something. our family stayed here for 1 week. The apartment is decent, and has a nice new shower with a lovely terrace, and its in a fantastic location as its a genuine 5 min walk to the marina and 10 min walk to the beach. However its very poorly managed. After paying the full amount through the trip advisor website i received an email from the manager saying that the dates i'd payed for had to be checked & confirmed. I had to chase up several days later to verify we were actually staying there. I was sent an email less than 10 hours before our flight asking for 200 euros cash for a security deposit. We settled once there. i contacted the manager shortly after we had arrived as we had several ants in the bathroom & the floor was unclean. I never received a response throughout the whole week, and we didn't get a call we were promised the day before we left to confirm our airport pick up, i had to call the company myself. Please beware that the pool isn't actually on site (although only a 2 min walk)- but you have to pay 4 euros per person (children under 6 are free) to use it as its actually a public pool (although a great size and in very good condition).

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
8 Aug 2017
Hi Matt,
I'm glad you liked the apartment and your stay. Regarding the problems you experienced, I would like to go over them with you:
1. When you book online, the response you receive is not from me but an automatic email telling you that in 24h or 48 hours the owner will reply to your booking, accepting it or not.
When I then received your booking , through the site, I answered right away so it just took you that time to know if your booking was accepted or not.
2. This is a very busy time and I try to send all the information to everyone but sometimes not all the information is given on time.
Since previous guests have stolen and broken items in the apartment, I have since then informed everyone about a damage deposit that is returned after the cleaning is done to make sure all is in order. As I did not inform you on time, on the day of your arrival, when you were at the apartment I told you that I would not ask you for the damaged deposit as I had not informed you in time and that would not be correct.
3. The apartment was checked throughly with your wife, including the bathroom and nothing was noticed regarding ants or dirty floor because if it had been, I would have called the cleaning team right away.I had asked you to always call me if anything was wrong or needed my attention and you never called me which is sad to only hear about all this now.
4. Regarding the pool, again I informed you that the condominium has an agreement with the pool owner and all the guests that are at the condominium are welcome to use the pool at anytime. I informed you that the pool owner has also a restaurant, coffee shop and bar at the pool and that last year because a family with 2 children sat all day at the pool eating from bags of food bought at the supermarket without even buying at the pool a water or coffee . He informed the condominium that if everyone did the same he would go out of business! He asked us to inform all guests, as I did with you, to at least have a coffee or drink at the pool or a minimum would be asked to be paid. It seems you didn't listen to my explanation and of course he asked you to pay, I would have done the same. Again , it's sad that you didn't call me about this but of course you knew why you paid.
5. The actual family that is now staying at the apartment are having a great time and no one has asked them to pay anything. They have been contacted by me about this and have assured me that all is great and will post a review regarding all that have concerned you during your stay as they have nothing to point out that has gone wrong.
It's actually very sad the way you are informing future guests that the kind and thoughtful attention given to you was poor management.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manuvela9
London, United Kingdom
1 review
“Great location , perfect for friends and family”
Reviewed 4 August 2015 for a stay in July 2015

Very comfortable house in the center of Vilamoura. It is close to the beach as well as to the marina. There are many restaurants, shops and clubs nearby which makes it a perfect house for a holiday with friends or family. We had a fantastic time!

Travelling group: Con amigos
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iratxetxe
Vitoria-Gasteiz, Spain
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 September 2015 for a stay in August 2015
Google Translation

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Bathroom cleanliness Service
Travelling group: Family with Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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