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“Poor service, pathetic breakfast.”
Review of Hotel De Sniep

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Hotel De Sniep
Ranked #3 of 4 Hotels in Zoetermeer
Reviewed 22 September 2014

Booked the hotel's "Weekend Trip'' as a birthday surprise for my husband. Overall, we had a very average stay and on multiple occasions, felt really letdown.

Poor service experienced throughout the entire process of booking to checking in, during our stay, and checking out.

Prior to confirming my booking, I asked the hotel if they could help me make any special arrangements as we were checking in on his birthday. They made ordinary suggestions, at which I would be charged with additional costs.

I had to double-check that my reservation was the ''Weekend Trip'' as the email booking did not state that I had selected it and what it included.

Checking in was a joke. We walked in to see three staff talking among themselves, only acknowledging our presence when we were right in front of them. (It was only a little later on that we realized they were 'busy' with Facebook on the computer.) Once again, I had to ask if my booking was for the ''Weekend Trip'' package as we were informed that only breakfast was included. After showing the front desk staff my email from her colleague, she then offered to make a dinner reservation for us. This was after I repeatedly asked her if we could have dinner the same night.

No one bothered to tell us what the WIFI details were.

Initially, I was happy that we were staying in a junior suite. However, the room was below expectations.
There was pet fur on the sofa, bathroom floor, and stairs. There were no bedroom slippers provided, and we would be charged accordingly if we requested for them.
The bed linen was soiled. I called the front desk for help as this was simply unacceptable. One of the front desk staff came to change the bed linen. I appreciated her pro-activeness when she saw that the mattress protector had some dirt and fur on it, and changed it too.
The kettle was terribly dirty, with brown residue left behind after boiling the water each time. At that point, we were already too tired to ask for another kettle and we did not use the kettle during our stay.

What we liked most about the room were the comfortable beds and very refreshing bath/shower facilities.

After dinner, we asked the front desk folks about a tourist attraction and how to get there. Both of them shrugged their shoulders nonchalantly, replied ''I don't know" and told us to check at the bus station for directions.

Breakfast was a joke. The choices were really pathetic. During our first breakfast, we were served a ''broken'' fried egg and when we helped ourselves to hot chocolate at the coffee machine, we were met loudly with a ''Oh My Gawd'' by the waitress on duty, when the cup (there was only one type available) was apparently not the right size for the drink and caused a small spill.

When we checked out, there was no one at the front desk. We rang the bell, and a different waitress handled our transaction instead. Once again, as expected, we were billed incorrectly and I had to explain that we were on the ''Weekend Trip'' package. Although the waitress apologized and remained pleasant, I don't think it was her fault as she was just processing invoices.

To us, the unexpected highlight of the stay was dining at the restaurant. Our package included a three course meal and we were delighted (and very relieved!) that the food was well-presented as well as scrumptious. The dining experience, together with the cosy ambiance and welcoming service of the wait staff, were a huge improvement from what we experienced earlier in the day, and helped us feel a bit better about our stay. Thank you so much to the restaurant folks. If we are ever in town again, we would not mind dropping by for another meal!

On our second day, we asked the front desk lady (a different one, she was the only one on duty then) for directions to the same tourist attraction. Not only did she offer us another suggestion, she also helped to check how we could get to both places. Thank you to her, for making us feel more at ease.

On our last day, the waitress on duty during breakfast was always smiling, very friendly and helpful. She was the same one mentioned above who handled the transactions for the guests who were checking out. (She didn't serve us any ''broken'' fried eggs. Haha.) Thank you to her too.

If you choose to stay at this hotel, try not to have too high / any expectations. If the owners are reading this, for goodness' sake, please make every effort to improve the hotel hospitality side of your business. It could have been a really memorable stay for us and (looking at the reviews here) many other dissatisfied hotel guests.

Room Tip: Have dinner at the restaurant. :)
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  • Stayed: September 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank dValH_way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 18 of 70 reviews

Reviewed 14 September 2014

The rooms are located in a separate building next to the restaurant. The decor of the rooms is decent, but somewhat boring. It lacks charm. The beds are for my taste too soft. The bathroom is well-equipped, even with a rain shower and/or jacuzzi. The staff is very friendly. All in all a suitable hotelroom for a short stay at an business trip.
However, the breakfast is downright disturbing. For € 15.75 pp one expects a good breakfast in a stylishly decorated breakfast room. The reality is different: you're sitting at an unset table. The choice of the breakfast buffet is suprisingly small. At 8 am the bowl of cleaned fresh fruit was already empty. It could not be refilled!

  • Stayed: September 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Bosbeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

Really nice Hotel with Restaurant in separate building from the rooms. Set in a quiet location but near the town.
Rooms were good and very quiet and had tea and coffee making facilities.
The staff were very helpful and we enjoyed breakfast and an evening meal in the gardens.
Thank you for a great stay.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank chilcotin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2014

I needed to be in Amsterdam, and this was the closest I could find a hotel at a reasonable price (yes, 45 km from my final destination). I did not regret my choice at all. The room was nicely spacious, decent level of comfort, and even with a jacuzzi in the bathroom. The best however is when you lie on the bed : although the beds feel soft at first (which I generally do not like), the quality is amazing.

I had dinner in the evening which was OK, but not exceptional. Breakfast choice is maybe somewhat limited, but I found everything I was looking for.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Koen67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

Stayed here for three nights from 4 - 7 April. Although we did not spend much time in the hotel, the staff were extremely helpful and the rooms were very clean, well maintained and comfortable. The shower is the best I have used in a hotel and the beds are great too. There was a wedding on our first night which meant some noise when people were leaving but I can't complain about that. Just people enjoying a happy occaision. Good variety at breakfast although a toaster would have been nice. Even so, the kind lady did offer to take some bread to the grill for us. All in all a very pleasant stay and I would recommend Hotel De Sniep. Special mention to the lovely Ashley who tried her best to get us tickets for a football match despite it being 'members only'.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel De Sniep

Address: Broekwegschouw 209, 2726 LC Zoetermeer, The Netherlands
Region: The Netherlands > South Holland Province > Zoetermeer
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Zoetermeer
Price Range: $125 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel De Sniep 4*
Number of rooms: 20
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