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“Highly recommended”

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The Byron at Byron Resort & Spa
Ranked #1 of 3 Hotels in Suffolk Park
Certificate of Excellence
Reviewed 12 January 2018 via mobile

We could not find a fault with this beautiful resort; friendly and attentive staff, beautifully appointed rooms, a luxurious pool and an incredibly calm atmosphere. The resort is spread out over an expansive rainforest and it is a very calm and tranquil place to be. It feels like you're hidden away from the world.

We happily recommend this to anyone who is willing to spend a little bit more and have a truly relaxing experience.

Stayed: January 2018, travelled as a couple
Thank Ian r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John P, General Manager at The Byron at Byron Resort & Spa, responded to this reviewResponded 15 January 2018

Dear Ian r,
Appreciate your kind TripAdvisor review and more particularly that you enjoyed your recent visit. Calmness and relaxation is so important at the end of a busy year for the majority of guests so it is pleasing that you enjoyed the serenity. Kind regards,
John Parche - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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16 - 20 of 1,182 reviews

Reviewed 11 January 2018

Overall we throughly enjoyed our stay here. While the property is not beachfront we found it incredibly relaxing to be able to work amongst the protected marshes, and spend time relaxing by pool. It is a short and very nice walk to the beach through the marshes, and you may even encounter some wildlife along the way.

The rooms are very well appointed, and provide excellent sitting and dinning areas if you wanted to spend more time in your room. The bed is exceptionally comfortable.

They have bikes available for rental and we used those to tour Byron Bay as there are generally great bike tracks leading to most of the locations of interest.

We had an issue with housekeeping that threatened to ruin our holiday, but ultimately the management did an excellent job at rectifying the situation.

There are one or two people they could do with removing from front line duties, and definitely some of the staff in the restaurant could do with training in smiling.

But overall the setting is magnificent, and the management are obviously very passionate about their offering. I would highly recommend staying here.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Sean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John P, General Manager at The Byron at Byron Resort & Spa, responded to this reviewResponded 15 January 2018

Dear SeanS,

Thank you for your review and overall happiness. I’m always interested in negative comments and as our goal is to provide the highest standards and service, we are only as good as the weakest link. At this time of the year we rely on many casual staff to cover the busiest period and I can only presume it was perhaps one of those who let you ( and the resort) down. Nonetheless, achieving perfection is certainly the goal and we continue to try harder. Your comments are well accepted and thank you. Kind regards,
John Parche- General Manager

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Reviewed 10 January 2018 via mobile

The Byron at Byron offers a couple of strengths: Very nice location in a path of rainforest with a stunning beach nearby, very nice rooms (the nicest being romantically located in the forest), a solid restaurant and very good service. The best beach location we have been to in Australia.

Stayed: January 2018
Thank Ferdinandhaas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John P, General Manager at The Byron at Byron Resort & Spa, responded to this reviewResponded 15 January 2018

Dear Ferdinandhass,
Appreciate your kind TripAdvisor review and if I’m correct, you are visiting Australia. At this time of the year, high season prevails, so the Resort offers a break from the chaos of the outside world. Delighted you felt the service lived up to your expectations as that is the main ingredient towards success or failure. Enjoy your Australian travels and hope you continue to discover other great resorts. Kind regards, John Parche, General Mgr

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Reviewed 9 January 2018 via mobile

An exceptionally lovely experience, stayed for 5 nights in early January. The rooms are very large and comfortable with well equipped kitchenettes. The child free area was very private, quiet and peaceful. All staff throughout the resort couldn’t be more helpful.

Sufficiently away from Byron Bay town yet within easy walking distance to Tallow Beach and a short drive down to Broken Head National Park. We caught the free shuttle to the centre of Byron for restaurants and bars. The resort’s restaurant was fantastic on the 2 nights that we dined there. I think I’ve found my new favourite Byron Bay accommodation!

Stayed: January 2018, travelled as a couple
Thank RodCarritt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John P, General Manager at The Byron at Byron Resort & Spa, responded to this reviewResponded 15 January 2018

Dear RodCarritt
Delighted you enjoyed your recent visit and that we lived up to your expectations and equally to our goals. It has been frantically busy and to maintain a high level of service deserves credit to the great team who provide it.

Hopefully, I can have the pleasure of meeting you on your next visit and look forward to doing so in the near future. Kind regards, John Parche- General Manager

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Reviewed 4 January 2018

Byron Bay as a whole is a hippie beach wonderland. From the reviews of The Byron and the way it presents itself online, I expected a bit more. Don't get me wrong- the resort itself is nice, it's rustic. They have recently redone the look/feel of the lounge area and are working on a renovation, but for the price we paid, you really expect to have better service. I felt bad for a lot of the staff as they just seemed overworked. The restaurant had more than enough staff, but to check in, get any help at the desk, get a drink, just not enough for a resort and its clientele. Some simple niceties like a drink upon check in, fun happy hours, a more social and upbeat atmosphere (but staying high end) would serve it well. Of course there's so much to do in actual Byron Bay and this is a nice retreat, but they could do so much more. They also didn't sell enough the close proximity to its own private beach. THAT WAS FANTASTIC... and something that was really the highlight of the trip. You really do need a car for visiting Byron Bay as their shuttles are not frequent enough; however, if you feel like having a bunch of evening cocktails, both ubers and cabs were readily available and only about A$10-15. We really had a great time, but for spending $550 per night+ and on our honeymoon, it didn't wow us. It was a very unique property, but could really amp up the customer service and feel goods.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank katieladyny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Byron at Byron Resort & Spa

Address: 77 - 97 Broken Head Road | Via Byron Bay, Suffolk Park, Byron Bay, New South Wales 2481, Australia
Region: Australia > New South Wales > Byron Shire > Byron Bay > Suffolk Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Suffolk Park
Price Range: $344 - $592 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Byron at Byron Resort & Spa 5*
Number of rooms: 92
Official Description (provided by the hotel):
With its stylish design and architecture, the multi award winning Byron at Byron Resort and Spa is inspired by its pristine surroundings. Set within a stunning subtropical rainforest The Byron at Byron Resort provides an idyllic escape in a relaxed atmosphere whilst offering all the special touches you would expect. Relax on the wide open verandahs and admire the magnificent and unique rainforest canopy while enjoying warm and friendly service, great food and wine, all with a smile. The spacious resort comprises 92 one bedroom suites set within 45 acres so you truly have the space you need to unwind. Stroll the boardwalks to nearby Tallow Beach, enjoy daily yoga or simply retreat to the resort Spa for the ultimate indulgence. As 2018 rolls along and we enter our 14th year of operation, several important improvements are being undertaken which by year end will be completed. ... more   less 
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Also Known As:
The Byron At Byron Resort And Spa
The Byron At Byron Hotel Byron Bay
The Byron At Hotel
The Byron At Resort
The Byron At Byron Resort & Spa Suffolk Park, Byron Bay

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