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6 - 11 of 189 reviews
Reviewed 10 August 2019 via mobile

Check in was smooth and fuss free. Staff were polite. The room and bed linens looked clean. But we saw small cockroaches, killed 4-5 of them that crawled out from the skirting of the walls. Requested for change of room but unfortunately, the hotel was full then. Staff came to sweep the floor and spray insecticides but didn't think it helped. Saw another cockroach after the staff left. Management should look into sealing the wall skirtings. Would have given a higher rating if there werent cockroaches.

Date of stay: August 2019
Trip type: Travelled as a couple
Thank chutotoro1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AHNagoya, General Manager at Amaris Hotel Nagoya Hill, responded to this reviewResponded 13 August 2019

Dear Mr Chutotoro


Warmest Greeting From Amaris Hotel Nagoya Hill - Batam

Thank you for taking the time to share your experience during your recent stay.

We are delighted to see some of the positive factors that made your stay more enjoyable at our Hotel, and also we sincerely apologized for some your inconvenience factors during your stay at our Hotel.

n this regards, as we do daily preventive maintenance to the rooms and hotel area with pest rodent control base on our standard operational procedure it will be very less probability to having that cockroaches in the room. Perhaps, it can be happen by many cases

We would be very grateful if you could share more of your experience by contacting my email personally to: Isakismatullah@amarishotel.com

We look forward to welcome you back at Amaris Hotel Nagoya Hill - Batam in near future.

Sincerely Yours

Isak Ismatullah
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2019 via mobile

The hotel is in Nagoya Hills shopping area located in the building surrounding the shipping centre. It's real value for money I feel. Clean, no frills, convenient location. Perfect for a weekend in Batam to eat ship watch midnight movie.

Date of stay: July 2019
Trip type: Travelled with friends
1  Thank loyloy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AHNagoya, Manager at Amaris Hotel Nagoya Hill, responded to this reviewResponded 16 August 2019

Dear loyloy


Warmest Greeting From Amaris Hotel Nagoya Hill - Batam


Thank you for taking the time to share your experience during your recent stay.

We are delighted to see some of the positive factors that made your stay more enjoyable at our Hotel, and mainly due to the service that was provided to you, it is a great honor that we were able to help you felt comfortable while you were away from home

We would be very grateful if you could share more of your experience by contacting my email personally to: Isakismatullah@amarishotel.com

We look forward to welcome you back at Amaris Hotel Nagoya Hill - Batam in near future.


Sincerely Yours


Isak Ismatullah
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2019 via mobile

I had a great time in Nagoya Hill. This hotel is a best place in this area and easy to go Shopping Mall and Hawkers, Western Union.
Almost midnight when I checked in. I didn’t have Rupiah(money) Cab driver waiting me outside! I borrowed money from hotel staff, then I can let him go. Thank you very much.
One more thing... Room service is 24 hrs and menu also around 8-10 more... But I can only get 2 items.

Date of stay: May 2019
2  Thank davidlallawmawma
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AHNagoya, Manager at Amaris Hotel Nagoya Hill, responded to this reviewResponded 19 August 2019

Dear Mr Davidlallawmawma



Warmest Greeting From Amaris Hotel Nagoya Hill - Batam


Thank you for taking the time to share your experience about Amaris Hotel Nagoya Hill - Batam


It is a pleasure to know that you have enjoyed your stay in our Hotel, and mainly due to the location and service that was provided to you, it is a great honor that we were able to help you felt comfortable while you were away from home

We look forward to welcome you back at Amaris Hotel Nagoya Hill - Batam in near future.


Sincerely Yours



Isak Ismatullah
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2019 via mobile

Thank you hotel amaris hotel nagoya hill...
Sleeping in amaris hotel very happy
Recepsionis good and profesional
Next time go to amaris hotel nagoya hill...
increase the office boy waiter
Good amaris hotel nagoya

Date of stay: May 2019
Trip type: Travelled with family
1  Thank Ismaiil21
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AHNagoya, Manager at Amaris Hotel Nagoya Hill, responded to this reviewResponded 19 August 2019

Dear Valued Guest,


Warmest Greeting From Amaris Hotel Nagoya Hill - Batam


Thank you for taking the time to share your experience about Amaris Hotel Nagoya Hill - Batam


It is a pleasure to know that you have enjoyed your stay in our Hotel, and mainly due to the facilities and service that was provided to you, it is a great honor that we were able to help you felt comfortable while you were away from home

We look forward to welcome you back at Amaris Hotel Nagoya Hill - Batam in near future.


Sincerely Yours



Isak Ismatullah
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2019 via mobile

Booked 2 rooms: Smart Hollywood
Super King sized bed. When booked, it shown there should be shower and bathtub. But theres no bathtub in all rooms as informed by the receptionist. All staff are patient and kind with all our enquiries. As theres no fridge in rooms, we seek their help in storing our food and BM in their fridge.

Grab service in batam is very challenging!! Cannot take at hotel, malls and ferry terminal. Need to take far away so as not to be 'spied'. Taxi service not metered. and usually they charged double and higher charges.

Date of stay: May 2019
Trip type: Travelled with family
Thank AMahyudin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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