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4 - 9 of 30 reviews
Reviewed 21 May 2019 via mobile

Had overall good experience for the price I paid. Staff is sweet and welcoming. Best part unlike other hotels near BCS or Nagoya I can easily call Gojek or Grab. Vela and other reception staff was prompt amswering enquiries and request.

Date of stay: May 2019
Trip type: Travelled with family
Thank Amitb007
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 May 2019 via mobile

We booked a deluxe room and stayed for 2 night stay. The room is clean and spacious. The rooftop lounge is great and the band is very entertaining. The hotel stay is really value for money. The breakfast is so so with nothing much to offer but food is easily available in places which are very near to the hotel.

Date of stay: May 2019
Trip type: Travelled with family
Thank freemantan92
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 April 2019

The only good thing about this hotel is the rooftop bar......
The room is like a shoebox.... no wardrobe... the toilet/shower area is not only so small... but one in the same.... and because it is so small the shower wets the whole bathroom....
The towels in the room were old and well worn.... only two towels provided... but ok no problems.. will ask for more.. the hotel said yes...but we will charge you per towel... can you believe it????
The final.. icing on the bad tasting cake... granted we were 20 minutes late (over the one hour extension they give) coming back to checkout.... so they took half my deposit....

Vanilla hotel... have you never heard of customer service..... would have been simple and normal customer service to overlook the additional 20 minutes...

Anyway, obviously I will never stay at this hotel again... and certainly will never recommend to anyone I know....

Date of stay: April 2019
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
Thank Keith M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 March 2019

room is value for money. but the service is poor...
I was told a housekeeper to clean my room and i will go out. but i forgot to bring something, so i return to room, and i saw the housekeeper is changing the pillow, but the pillow is on the dirty floor...is like...what the....

This is a basic sense of hygiene, what a Low-level mistakes

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Jackson C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 March 2019

Nice Cheap hotel. Air conditioner was initially not too cold. After technician came to clean it was working well.

Note to guest: Make sure you request dryer upon check-in. While stocks last!

Location wise about 15 minutes walk to BCS mall

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Win8568
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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