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“First impressions count!!”
Review of The Glass Yard

The Glass Yard
Ranked #98 of 470 Restaurants in Sunderland
Cuisines: British
More restaurant details
Restaurant details
Dining options: Breakfast, Reservations
Description: Eating at The Glass Yard is as much about the atmosphere and stunning surroundings as it is about the food. Having undergone a stylish transformation, from the décor down to the tableware, The Glass Yard stands out as one of the most attractive restaurants in the North East. Passionate about fresh and seasonal ingredients, our menus blend together traditional and modern cuisine.
Reviewed 6 April 2018 via mobile

Decided to go through new art gallery first so walked straight through brasserie and into gallery so on way out took a empty table at the back for eats drinks etc as was getting busier.after about 5 mins was ignored and i went to counter and asked for menu i was told we give you a menu when you wait at front of brasserie to be seated i explained id been in gallery and middle aged lady said she would come over,she didn’t come over she dealt with customers who waited at front in line.after a few more minutes,(i was ready to leave )and eventually a young girl came and took our order.food was delicious and priced reasonably.need clarification on seating etc and better all round customer service.nice atmosphere and lovely views also.

Thank realdeal_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NGC_GlassCentre, Guest Relations Manager at The Glass Yard, responded to this reviewResponded 25 April 2018

Hello realdeal_9, thank you for your feedback. At present, The Glass Yard operates through table service. We do ask that our customers wait to be seated, as we can then seat them at a clean table and brief them on our specials. This also enables us to take their order in the correct order of whom arrived first.

We have only just opened the Northern Gallery for Contemporary Art in March, so we are still working through a few teething issues. Since your review, we have installed a sign on the inside of the gallery to let visitors know the best way to be seated.

I'm pleased to see that you enjoyed your meal and the lovely riverside views.

We thank you for your feedback and do hope to welcome you again in the future.

Kind regards,
The Glass Yard

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9 - 13 of 161 reviews

Reviewed 8 February 2018 via mobile

While at the National Glass Centre had a light lunch at The Glass Yard.

Opted for soup and a sandwich which is the soup of the day (vegetable today) and a choice of sandwich (I had chicken and stuffing) off the cold food menu for £6.95

Great service and tasty food.

Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NGC_GlassCentre, Front Office Manager at The Glass Yard, responded to this reviewResponded 6 March 2018

Hi Gary

Thank you for taking the time to feedback.

We look forward to welcoming you again to National Glass Centre.

Kind regards.

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Reviewed 5 November 2017

Potentially The Glass Yard has everything: Delightful Location with pleasant surroundings , alongside the River Wear looking out to the harbour and the open sea.
Staff are well trained, attentive, polite and friendly. The it all goes to pot, figuratively speaking. We visited today Sunday 5th November, for a Sunday lunch. The only meat that was on offer was Braised Beef no alternative such as Gammon, Pork, Lamb. We choose the Beef which had been over braised to the extent that it was devoid of any Beef flavour at all. The creamed potatoes were almost cold and the other vegetables defied description and the presentation and appearance was simply dreadful: they had become discoloured because they had been cooked with the braised beef. My wife luckily didn't have a starter, I did and opted for some soup as it was a cold day. It was described as Minestrone with herb croutons and fresh artisan bread. Think it might otherwise have been described as tomato bread. Actually was very tasty. The soup, well it was hot but bore no relationship[ to proper minestrone soup and was bland, no seasoning whatsoever. Obviously a chef/cook who never ever tasted their food. To be fair, other options were available: Shepherds Pie, Chicken Breast a la Tarragon, Root Vegetable hotpot and Smoked Salmon Penne Pasta. Not what I would have expected for Sunday Lunch. The price horrendous: 1 course £9.95, 2 Courses £13.95 and 3 Courses £16.95. Overpriced, Overcooked and Over-hyped. We even booked in advance as we thought they would be packed out;as it was only 5 tables were occupied - I wonder why!

    • Value
    • Service
    • Food
1  Thank Verdi2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NGC_GlassCentre, Public Relations Manager at The Glass Yard, responded to this reviewResponded 9 January 2018

Thank you for your feedback regarding The Glass Yard. I am pleased to hear that you enjoyed the surroundings and service but saddened to hear that the meal was not to your taste, however I was pleased to hear your wife enjoyed her lunch. We vary our selection of main meals on a Sunday. We always have the braised beef, as this is our best seller, poultry and then gammon, pork or lamb, a fish dish and a vegetarian option. On Sunday we had beef, chicken, minced lamb, smoked salmon and vegetable hotpot. I am sorry you thought the mash potato was cold and have passed this feedback onto the kitchen. The vegetables were roasted carrot and swede, parsnips, red cabbage and boiled garden peas, they were not cooked with the beef, they were roasted in a separate dish in the oven. The beef is slowly braised for approximately 5-6 hours to ensure it is tender and cooked in its own juices to keep the flavour. As everyone has different tastes the food, such as the soup, is seasoned ever so slightly by the chefs. Salt and pepper are provided on the table so customers can add more should they require. Once again I am sorry you did not enjoy your meal.

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Reviewed 25 October 2017 via mobile

This is a large space, it’s light and airy with great views all round through the floor to ceiling glass walls. There is a variety of seating , mostly table and chairs but include a number of large settees. There is outdoor seating too . It’s a perfect place to take a break from either walking along the river or viewing the exhibitions .

Service is excellent, friendly and fast. We only had time for tea but it was excellent .

Thank Chasingdreamscape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

Afternoon tea for the second time, we all really enjoyed it
The sandwiches on the second visit weren't as good as the first (looked the end of the loaf and some were a little dry)
Scones are definitely one of the best especially when warm
Unlimited tea and coffee which was great and the service is always good
Lots of food always need a to go box

Pics attached are from the first visit and sandwiches were great

Thank Kelbop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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