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Maya N

So good hotel ‪☺︎‬‪

5.0 of 5 bubblesReviewed 4 weeks ago
I used this hotel on my first trip to Thailand.
I was able to use the room just like in Japan, and the front and reception staff were very nice. Thanks to the wonderful attention of Mr. Kong, the concierge, I was able to go out by myself for a day with peace of mind.
Date of stay: May 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (543)
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1 - 6 of 543 reviews
Reviewed 4 weeks ago

This hotel is the only decent hotel with direct access to the Convention center, so very convenient location-wise.
Maybe that is why the hotel pays less attention to those details that really matter.
like the moldy smell coming out from the A/C vents.
During my 6 day stay, the hotel used a lot of air freshners to cover this smell, but that does not really resolve the root problem and air freshners can give really bad headaches.
I would like to return to this hotel, because of its location, I hope the hotel will be able to do something to improve the air quality situation in the room.
Another improvement would be the room lighting. The lights were so dim, it was challenging to do things like putting on makeup.
Staff service is good, breakfast is decent and the gym small but clean.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ks c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2024

We came very late from BKK, booked for 1 room in advance for 2 people but showed up at the Front Desk with extra people. Thanks to the very hospitable and very professional staff, Miss Nisa at the Front Desk who arranged our rooms so we all can be accommodated and not only that, she assigned us in cozy rooms, high floor with a magnificent view of the city. We are so grateful for Nisa's help that she even made a way to arrange our rooms beside each other. We would never forget how happy we were because of that. Also, we would like to commend Beer of 145 Bar & Restaurant. We know we showed up almost closing time but Beer with a sweet smile accommodated us and we had the best steak and salmon which was superb and the best we ever had! Thanks Miss Beer annd the chefs of 145. Overall, we enjoyed our stay and we definitely would love to stay again. More power & God Bless! -Eddie Morris & Jeng Batoy

Room tip: Steak in the 145 Restaurant... The best!
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Eddie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 November 2023 via mobile

I would not recommend this hotel. The housekeeping, room cleaning is not to good standard. The bed not done properly, the basin taps and basin and shower not cleaned at all. Unacceptable. I am checking out on 29/11/23 and will lodge a complaint.

Date of stay: November 2023
Trip type: Travelled on business
Thank Harsha J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel Bangkok IMPACT, Marketing at Novotel Bangkok IMPACT, responded to this reviewResponded 3 December 2023

Dear Harsha,

Thank you for taking the time to tell us about your experience at the Novotel Bangkok Impact. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Kultida S.

Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2023 via mobile

Good hotel for convention stays. Next to impact halls. Good breakfast and service. Hotel rooms very clean and housekeeping does a good job. Small bar area in lobby can be cleaned more often. Do not use taxi in front , only use grab or bolt. Be warned

Date of stay: November 2023
Trip type: Travelled solo
Thank srimanone
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel Bangkok IMPACT, Marketing at Novotel Bangkok IMPACT, responded to this reviewResponded 3 December 2023

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Kultida S.

Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2023

Perfectly located for attendees to exhibitions at IMPACT. Hotel service excellent. Rooms clean. Only downside is the Square "restaurant" poorly staffed in the evening and with only 3 customers the food delivery was slow. The 145 F grill closed (with no notice) for a function. Fortunately plenty of restaurant options within walking distance. Taxis to town a ripoff so book through the hotel concierge.

Room tip: Check in advance if the hotel restaurants are open!
Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank MikeinHanoi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel Bangkok IMPACT, Marketing at Novotel Bangkok IMPACT, responded to this reviewResponded 3 December 2023

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Kultida S.

Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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