This was our second visit to Tree Tops & kids had a great time once again. It is a super day out and well worth the drive, cost etc
Unfortunately what spoilt the experience was the service from the front desk.
I accept that we arrived 4 minutes late for our session & acknowledge that the confirmation email says to arrive 15 mins prior to start time but the response from the man at the front desk was abrupt & unwelcoming. He said that because we were late we had missed our time slot, as the group had already left, and that he could move us to another session 3 hours later. When I pointed out that we were only 4 minutes late & that I could see the group still being fitted for harnesses etc he changed his mind. Enforcing rules just for the sake of it doesn't make sense to me. Thankfully the day improved from that point on.....
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