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rezahs2024
A wonderful place to stay in Bali
5.0 of 5 bubblesReviewed 23 Feb 2024
Had a great experience there, ideal both for people who want to simply relax and enjoy a wonderful scenery or make the most of the variety of activities offered by the hotel. Staff and service were perfect.
Date of stay: February 2024Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Four Seasons
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Reviewed 20 February 2024 via mobile

I stayed at the 4 Seasons for only one night traveling solo. Seems a over the top, but I had been blown away from pictures of the architectural design. I expected a nice stay, but got an extraordinary one. A welcome ritual before check-in made you feel like entering another world. After busy and loud Ubud this was an oasis of peace and quiet. Everyone working was welcoming helpful and super friendly. My villa came with a private pool and I pretty much stayed there, chilling by the pool, reading a book, enjoying the birds and squirrels. Perfect stay! Would do it again? In a heartbeat.

Date of stay: February 2024
Trip type: Travelled solo
Thank KleinKohl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gianni Costa, General Manager at Four Seasons Resort Bali At Sayan, responded to this reviewResponded 20 February 2024

Dear Ms. KleinKohl,
Thank you so much for sharing your experience following your recent stay with us!
We're thrilled to hear that your stay exceeded your expectations.

We're delighted that you would choose to stay with us again, and we look forward to welcoming you back with open arms whenever you're ready for another unforgettable getaway.

Warmly,

Gianni,
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2024

We came for a second visit for 7 days, after a similar period the same time last year and were not disappointed in any way.
This resort run by a capable Gianni Costa and his team deserves an award beyond 5 stars.
The word "NO" doesn't exist in their vocabulary -- anything we needed of wanted was done with a smile .
The kitchen- chefs led by Suti were exceptional.
Chefs Suti , Gusti and Ong would always try to please and go beyond the call of duty at all times.
Pool staff always willing to please.
Truly an exceptional well oiled machine .
We have stayed at several 5 star hotels globally including other Four Seasons Hotels, and have found the Four Seasons Sayan to be the best in every way.
Compliments to Gianni Costa General Manager.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank ron d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gianni Costa, General Manager at Four Seasons Resort Bali At Sayan, responded to this reviewResponded 3 February 2024

Dear ron d,

Thank you for sharing your wonderful experience with us! We are thrilled to hear that your second visit to our resort exceeded your expectations once again.
Thank you for highlighting Chef Suta, Gusti, and Ong, to be exceptional, amongst the employees at the pool and the rest of the team. Your compliments mean the world to us, and I will make sure to pass them along to them.

Thank you once again for choosing Four Seasons Sayan, and we look forward to welcoming you back for another exceptional stay in the future!

Warmly, Gianni

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Reviewed 3 January 2024

the hotel is beautiful, but my family and I went to the Riverside Restaurant, I ordered a burger, it looked good but was cold. I asked for a change, I got the same burger reheated in the microwave 😞 cold bacon

Date of stay: January 2024
Trip type: Travelled with family
Thank G3594NLmartind
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gianni Costa, General Manager at Four Seasons Resort Bali At Sayan, responded to this reviewResponded 4 January 2024

Thank you for taking the time to share your experience with us at Riverside. I can only imagine how disheartening it must have been, given the high expectations you likely had. I deeply regret hearing about your disappointment, especially as I am a devoted fan of our burgers, making it even more disconcerting.
I view this as an isolated incident and sincerely hope you'll grant us another opportunity to demonstrate that this falls outside our typical culinary standards.

It's worth noting that our kitchen at Riverside is not equipped with a microwave, but unfortunately, we fell short of delivering the usual quality we strive for.

Sincerely, Gianni, Resort Manager

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Reviewed 3 January 2024

We stayed here for our honeymoon in June 2023 and it is by far the best hotel I’ve ever been to. The rooms themselves were incredible, we stayed in a one bedroom villa and there was so much space! Particularly outdoors, there were 3 seating areas to lounge in as well as the pool. The breakfast was amazing, we went to breakfast one day and then ordered to our villa the rest of our stay. You could place several orders and they came and set up the table beautifully with all your food and drinks. The service was the best I’ve ever experienced and it was such a special stay. If you’re considering going here, definitely do it!

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank laurenmQ1193GN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gianni Costa, General Manager at Four Seasons Resort Bali At Sayan, responded to this reviewResponded 3 January 2024

Dear laurenmQ1193GN,

Thank you so much for taking the time to share your wonderful experience at our resort! We are absolutely thrilled to hear that your honeymoon stay exceeded your expectations.

It warms our hearts to read of your words of praise, especially highlighting our star employees.

Your enthusiastic recommendation means the world to us, and we can't thank you enough for choosing to stay with us.

We look forward to welcoming you back for future special occasions!

Warm regards,

Gianni, Resort Manager

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Reviewed 29 December 2023

We stayed there in August 2022 for around 4 nights. Although the resort is starting to show signs of a need for refurbishment and some aesthetic touch-ups, we can see the attraction in coming to this very green and tropical paradise, very far away from the busier part of Bali.

We had the river facing villa, with a sitting room outside and a small swimming pool. If you are terrified of creepy crawlies, then this is not the right choice for you. If travelling with kids, please note that in order to get to your villa, you need to take a narrow stairway down from the main level. The main building may be a better choice.

The amazing thing about this place is the staff. We struggled initially as my little one became unwell and I wanted to do a covid test but for some reason, one of the staff kept insisting that I take her to the doctor. As she was hardly able to walk and felt very weak, I was hoping to do a quick test and then evaluate the situation. I was also unwell and it was frustrating that she didnt take our request seriously. When Ketut Sena became aware of the challenges I faced, he was quick to ensure the remaining part of our stay was perfect. He really did go out of his way in ensuring that we were taken care of.

A special thanks to the F&B staff, especially Selamet, Oeg and Sura who ensured my little one got her favorite fried chicken! The other staff such as Ari, Suardika, Gusti, Dwipa and Fendi for being so attentive. Mas Gede, Andyana and Agus for being so helpful. As the resort looks like a jungle, it was a little scary in the evenings but the staff always ensured they picked us up with the buggy and escorted us back to our villa. There was an incident of a tokek (very large ghekko!) at our villa which they kindly removed (safely) to another place.

A special mention about the amazing breakfasts (see photos). We decided to have breakfast at our villa one day which was very nice as we were able to sit by the private pool.

A negative point is the Spa which really needs a refurbishment. It wasn't such a special experience as the huts were very worn out and had ants and mosquitoes.

This was my little one's favorite hotel as it had loads of ghekkos, chameleons and the famous Tokeks. Our favorites moments were lazing around the pool by the river and enjoying the barbeque in the evenings. There were dance performances every evening which was also fun for kids. And don't forget to feed the fishes in the ponds scattered all over the resort.

A true paradise tucked away in Ubud. We will no doubt return in the near future.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Susy_Talia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gianni Costa, General Manager at Four Seasons Resort Bali At Sayan, responded to this reviewResponded 3 January 2024

Dear Susy_Talia,

Thank you for taking the time to share your delightful feedback from your recent stay.
It brings us joy to inform you that our spa villas are undergoing an upgrade, promising a state-of-the-art experience during your next visit.
Your commendation of our staff has been shared with the team, and we eagerly anticipate the pleasure of welcoming you and your family back in the near future.

Warm regards,
Gianni, Resort Manager

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