We are regular visitors since the lounge opened and our recent two visits have been a bit disappointing.
On service there are long waits at the bar despite us being there during a quiet period - lots of staff but only 1 serving. The others seem to spend their time 'putting glasses away' or chatting amongst themselves. This is a training issue that is easily rectified if the manager just took a little time to stand on our side of the character and observe the staff. Also - please tell bar staff to use tongs to put lemon in drinks - not their fingers!
The food has always been of a good standard but again we have noticed a change and the portion sizes have definitely shrunk.
It's a pity really as this is the best venue in Keynsham - just needs a bit of management action to put things right.
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