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private 9 m swimming pool set in a lush tropical garden
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private 9 m swimming pool set in a lush tropical garden
private 9 m swimming pool set in a lush tropical garden Dining table sits 6
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Terrible
1 review
private 9 m swimming pool set in a lush tropical garden
private 9 m swimming pool set in a lush tropical garden
Dining table sits 6
Dining table sits 6
large living room
tv corner
Open fully equipped kitchen and bar
Open fully equipped kitchen and bar
desk in the living room
spacious lounge
bedroom 1, desk, AC, king size bed, ensuite bathroom
bedroom 1, desk, AC, king size bed, ensuite bathroom
bathroom 1
bedroom 1, AC, king size bed, ensuite bathroom
pool terrace with sun beds and umbrella
pool terrace with sun beds and umbrella
alley to the villa through the garden
front veranda
Kuta gorgeous beach
Bamboo gazebo with day beds. Perfect for a quiet siesta
Kuta gorgeous beach
yoga centres abound
Kuta gorgeous beach
Kuta gorgeous beach
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Overview
Villa -
3 Bedrooms, 3 Bathrooms, Sleeps 6
Kuta, Lombok, West Nusa Tenggara

Reviews from our community

Terrible - based on 1 review
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Reviews from our community

juliackar...
Parma, Italy
Level 5 Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Awful experience”
Reviewed 7 January 2018 for a stay in February 2016
1
person found this review helpful

We had one of our worst experiences is Lombok Zen Villa.
Firstly the villa sleeps 4 in the main building. There is a guesthouse 70 meters away, in the garden, but outside one of the gates. Since we were two families with two children, there was a problem as to who would sleep there.
The “villa” is like a prison: rails outside the windows, dark and gloomy. There was a dark courtyard outside the kitchen that gave us the chills. Apart from the bedsheets, which were indeed clean, the rest of the villa was dirty: dead insects below the furniture, the cutlery in an open box on the kitchen counter, huge spider webs in the kitchen cabinets. The bathrooms in all black tiles.
From 3am and from every hour since, the imam would not let us sleep.
The staff of the “villa” was two young men, one of who offered to move us around with his father’s in law car. He didn’t understand a word of English, he was very lazy, we had to pay not only for the agreed fee, but also for the fuel, the tips and everything and he didn’t want to wait for us for more than two hours.
During our last night in Lombok Zen Villa, a storm erupted and the roof of our friends’ bedroom flooded. So we had to sleep four people on our bed: me and my husband, our daughter and our friends’ daughter.
What an experience!
We had prepaid for 7 nights but we only managed to stay 3. We lost about 600 euros, but we didn’t regret it at all, as we felt relieved when we left.
I certainly do not recommend Lombok Zen Villa at all!

Date of stay: February 2016
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Jan 2018
Dear Loulia,

Thank you very much for taking the time to leave us a detailed review on your experience with us in Lombok.
I have forwarded your review to the owner of the villa, I will summarize his answer.

First of all, the property has 2 rooms in the same building and one extra room in the garden, but the whole property is private so the third room is located in the same private property and not outside.

Also, Lombok is a wonderful island when it comes to landscapes, but it is not very safe as there is a certain number of thiefs on the island. The rails outside the window are set for the comfort and the security of our guests to prevent any issue inside the property. You also probably note that there is a security gard in from of the property 24/7. It is most probably better to know the villas is "too much secured" rather than not enough and take the risk to have your valuable goods stolen.

The black floor tiles are indeed dark, it is the owner's decoration style. Although the villa might be a little dark, there are two terraces, one in the south with a lot of sun, and another terrace at the back which is shadowed and cooler. The private garden is wide (11 Ares) and you also had access to the private pool and the sport room, which you forgot to mention.

Regarding our staff and the car issue, there are several taxi drivers outside who also might have asked for the same price, but we cannot take responsibility on this issue. It is also important to note that the staff is trained to improve their English skills as much as possible, but in general Indonesian people speak English quite bad as their English teachers don't speak English either. This fact is unfortunately true all around Indonesia.
You are right on the cleaning issues, this has already been fixed a while ago.

Eventually, your comment on the Mosque seems inappropriate as you deliberately came to Indonesia knowing it is the biggest Muslim country in the world. Mosques are everywhere (there are less in Bali as it is a Hindu island) and it is our duty as foreigners to respect the culture, values, traditions and religion of the local people living there...

It would have however been more correct from you to inform our staff about these issue when you were there, before leaving the place. This kind of issue is fixable and you totally could have enjoy the end of your stay there. Moreover, writing the comment almost a year after you came made your review obsolete, as a few things have changed since.

Kind regards

Lys
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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