The staff and management were outstanding in their friendliness and customer service; from reception through to the bar and restaurant. A special mention for Ketty on reception who was exceptional, Bruno and George in the restaurant who were lovely and Sally the duty manager; a perfect, if unexpected response to our feedback after a change of room.
Love the spinner machine in the pool changing rooms, we swam twice in one day and didn't have to put on wet costumes. Great facilities in the pool showers, huge rain shower with good water pressure.
Comfy beds & pillows. Linen was changed to non-feather within a short period of asking.
It would be helpful to have a shuttle service to town?
Great location for access to a fantastic city; well worth a visit. Do the self-guided walking tour and be sure to go to the Richard III exhibition & talk to the brilliant volunteer staff.More