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Janicinvestments
Bairnsdale, Australia

Stunning property and brilliant service

5.0 of 5 bubblesReviewed 4 weeks ago
This property is sure to impress. The entire place feels high quality and sophisticated, yet welcoming.
Date of stay: June 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Pasqual, General Manager at Hyatt Place Melbourne Caribbean Park, responded to this review
Responded 4 weeks ago
Dear Valued Guest,

Thank you so much for your wonderful review! We are thrilled to hear that you found the hotel stunning and enjoyed our brilliant service. Creating a high-quality, sophisticated, and welcoming atmosphere is exactly what we aim for, and we are delighted that you felt that during your stay.

We look forward to welcoming you back soon for another exceptional experience!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (255)
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Traveller rating
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Traveller rating
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6 - 11 of 255 reviews
Reviewed 5 weeks ago

Checking in was easy and efficient. The room is new, modern and larger than most hotels.
The food and beverage offerings were just fantastic. I highly recommend staying and eating here

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank brucel679
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Pasqual, General Manager at Hyatt Place Melbourne Caribbean Park, responded to this reviewResponded 4 weeks ago

Dear Bruce,


Thank you so much for your wonderful review! We are thrilled to hear that your experience with us surpassed your expectations.

Our team takes great pride in providing impeccable service, and it's truly rewarding to know that we succeeded in creating a memorable stay for you. I am thrilled to hear you enjoyed the dining experience in Archie's Farm Restaurant & Bar.

We are delighted that we could contribute to making your visit exceptional, and we look forward to welcoming you back for another perfect stay in the future!

Warm regards,

Nicole Pasqual
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2024

Stayed 4 nights for basketball tournament, great location. Interconnecting rooms perfect for families. Beds comfortable, very clean. No noise at all due to location. Great foyer and lounge for drinks and coffee. Would definitely stay here again. Only downside no laundry room, but there is a laundrymat 5 minutes away.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank traceysamps0n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Pasqual, General Manager at Hyatt Place Melbourne Caribbean Park, responded to this reviewResponded 12 June 2024

Dear Tracey,


Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a great stay with us during your basketball tournament.

We're pleased to know that our location was convenient for your needs and that you found our interconnecting rooms ideal for families. Ensuring comfort and cleanliness is important to us, so we are glad to hear that you found the beds comfortable and the rooms very clean.

We are also happy that you enjoyed the peacefulness of our location, as well as our foyer and lounge amenities for drinks and coffee.

We appreciate your feedback regarding the laundry facilities. While we don't have a laundry room on-site, we're glad to hear that you found a nearby solution.

Thank you for your recommendation, and we look forward to welcoming you back for another enjoyable stay in the future!

Warm regards,

Nicole Pasqual
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2024

Improve cooking quality. one meal was raw, the burger was not cooked.
Everything else was excellent, clean, tidy and first class service.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank mfetting2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Pasqual, General Manager at Hyatt Place Melbourne Caribbean Park, responded to this reviewResponded 12 June 2024

Dear Mark,


Thank you for taking the time to share your feedback with us. We are glad to hear that you found your overall stay excellent, with the accommodation and first-class service.

However, we apologise for the inconvenience you experienced with the quality of the meal. Please know that this falls below the standards we strive to uphold, and we have shared your comments with our culinary team to ensure that such issues are addressed promptly.

We appreciate your honesty, and we hope to have the opportunity to welcome you back for a flawless experience, including an improved dining experience, in the future.

Warm regards,

Nicole Pasqual
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2024

Beautiful hotel, ample parking, modern and clean. Highly recommend and will definately book again. Great location, especially if you are visiting the State Basketball Centre. Staff very responsive,beautiful lobby and very inviting space. We will be back.

Date of stay: June 2024
Trip type: Travelled with family
Thank MAREFAMILY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Pasqual, General Manager at Hyatt Place Melbourne Caribbean Park, responded to this reviewResponded 12 June 2024

Dear Valued Guest,


Thank you for your fantastic review! We are thrilled to hear that you had a wonderful experience during your stay with us.

It's wonderful to know that you found our hotel beautiful, modern, and clean. Providing ample parking is important to us, and we are glad it added to the convenience of your stay. We're delighted to hear that you enjoyed our location, especially its proximity to the State Basketball Centre.

Our team works hard to ensure that every guest feels welcomed and well taken care of, so we're pleased to hear that you found them responsive and accommodating. We're glad you enjoyed our lobby and found it to be inviting.

Thank you for your recommendation, and we look forward to welcoming you back for another great stay in the future!

Warm regards,

Nicole Pasqual
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2024

The staff, the room and the property itself were all absolutely impeccable.

This hotel has exceeded my expectations and then some more. I am thoroughly impressed.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank tyler459
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Pasqual, General Manager at Hyatt Place Melbourne Caribbean Park, responded to this reviewResponded 12 June 2024

Dear Tyler,

Thank you so much for your wonderful review! We are thrilled to hear that your experience with us surpassed your expectations.

Our team takes great pride in providing impeccable service, and it's truly rewarding to know that we succeeded in creating a memorable stay for you. Your kind words about our staff, rooms, and property mean a lot to us.

We are delighted that we could contribute to making your visit exceptional, and we look forward to welcoming you back for another perfect stay in the future!

Warm regards,

Nicole Pasqual
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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